I'm trying to purchase bagyard bomber fronts and it seems like since the owner switch, the site is down and I can't find where to order them. Anyone have any related info?
Nothing against Bagyards, but use this experience as future knowledge. I think one of the main deterrents from me switching over to Bagyards is the fact that.. if I ever need a replacement.. I can kiss my car goodbye for a few months waiting for replacement parts.
Airlift is a great company, and although I have never had to deal with them further than just purchasing their products (15k miles so far on my XL's), many of my friends have had 0 issues when it comes to customer service and replacement parts.
Oh dang, now I gotta go back and do some research to see if people don't regret getting the xl's. I wanted the bombers cuz they use bilstein shocks and can retain my sway bars. I want to be able to have good cornering and performance while being able to drop low.
I guess i could get these with the XL's:
I don't think you'll find anyone who 'regrets' going with the XL's. They're great quality, and for the price, it's unbeatable.
And like I said, nothing against Bagyards, they're the crem de la crem, but I don't know if I would want to chance it with their current lead times.
A fool and his money are soon parted. Why the hell are any of you still dealing with BY products? They have consistently provided piss poor service and even though their product is supposedly superior I have never been given an actual example (owned both AL versions and have been in a By mk4). Said it before and I will say it again. Support a stateside product that is actually properly represented instead of sending all your money to Europe for a product that comes with little to no customer care. Silly.
For the rear air springs, the Bagyards let you get as low as you can with slam specialties/air house 2's WITHOUT cutting the nipple and mount directly to the frame of the car unlike with d-cups (so no more popping noises when airing up).
BY's have their ups, but you're gunna pay for em. I think a lot of us going air can live without em and use that extra cash for a quality management system instead.
Tomas Sport Tuning + Bag Riders = BAGS & BBS RS
I also can vouch for Air Lift's customer service as well. It is (imo) BEYOND top notch. I'm not too good when it comes to turning a wrench and i had to replace the top plate (with the studs...over torqued/snapped one by accident) and i thought broke something in the process...over the phone they walked me through taking the strut apart and they were incredibly helpful and understanding...not to mention i didn't even buy the kit from them! I let them know that...i bought it used off of a friend...Not to add they are in Michigan (close-ish to me) and i get the parts in 2 days.
Has anyone got direct phone numbers email addresses or addresses for Bagyard owners, employees, new owners, or anyone who can actually give me answers?
I've been waiting just over a year. So far I've heard, They're on the way several times, they're being made, they're almost on the way. they'll be on the way soon and everything else. So much bull**** and excuses coming from bagyard. In fact, now if they even got in contact and gave another excuse it would be an improvement on their current communication.
The reason I haven't pulled the order is partly because we already have all the management and rear bags here for 2 cars. We only need 2 sets of rear shocks and supreme front struts with R32 arb brackets.
The other reason I haven't pulled the order is because it's already cost me a **** load of money to do international transfers and currency conversions. To pull it out now would cost me around $200 altogether, maybe more, just on fees alone. On the other hand. We've had 2 cars on axel stands for over a year. If i'd known it was going to take this long i'd have ordered something else and picked up a second hand set somewhere.
Andrew has done his best to try and sort things out but seems to be getting fed constant excuses. I have no idea what the communication problem is but how this company is still afloat I have no idea. I'm free around october or november so I'll quite happily fly over to austria, pick up my stuff and fly home. The only problem is that we can't even get a response to say if anything is being made or if any parts are ready now.
I'll never deal with bagyard or buy another bagyard product again.
If anyone from bagyard is reading this, you could have at least have the decency to answer our emails.
honestly bagyard is akin to kw v3's vs say koni coilovers (air lift) int he end they both do what they do very very well
i chose air lift mainly for the customer support plus lets be honest they care about customers while bagyard seemed to only care about a certain group of people
Glad I found this thread.
Im in Australia and having huge issues getting my parts from bagyard.
My order turned up with 3/4s of the parts, but also 3/4s of another system. Luckily, worked out this was my mates who had ordered his some time before me, even though he lived a solid 12hrs drive away...
Have heard a number of times that the missing parts (rear struts) are on the way, but nothing.
This is 10months since the order date and 7months since the first lot arrived.
I managed to make contact via these telephone numbers in the past month or so:
I think it was the second number I had the luck with...
One is disconnected, the other either rings out or gets answered by a lady who speaks very little english and sadly I cant string a sentence together quick enough to reply back in German (I assume its german...)
As far as im aware there is about 6 sets in Australia that have been paid for and either received a little or none of the order.
Bull****! Did they sell the company and just peace out? Still can't believe people have been buying their products. I understand the small variables but really, NEVER do you hear a good review.
I'm not talking people raving about a product, I mean an above and beyond review. Never happens, still people buy.
Best of luck to you all.
Wow...I hadn't realized this got that bad. You gotta wonder who is running a company now that has people literally willing to throw a substantial premium over comparable offerings (interpret that as you want depending on your application, needs, etc.) at them for their product, and still aren't producing anything.
Glad I went with AirLift for my C6...I did love the BagYards on my B5.5, but if they are impossible to get a hold of, it doesn't really matter if it will make your car levitate and hover over speed bumps, they are still impossible to get a hold of...
Parts4VWOriginally Posted by emg60vw
That stinks man. I remember back when that was going on, I know a lot of things were said but it really looks like all that drama was you trying to save face for BY. Can't really **** on a company you just did a GB for.
Sorry I have been in sales my whole life and this is just beyond me. This is a great case of a TERRIBLE business. They didn't have that many customers and their product is that hard to make. They should at least maintain stock. If they can't shut it down.