Anyone know whats up with Bagyard?

[crispy21]

Wow what a shame, people pay thousands of $$ for bagyards stuff only to get burned by a ****ty company. Maybe bagyard should take a page from air lifts customer care..

[Andrew@ORT]

That stinks man. I remember back when that was going on, I know a lot of things were said but it really looks like all that drama was you trying to save face for BY. Can't really **** on a company you just did a GB for.

Sorry I have been in sales my whole life and this is just beyond me. This is a great case of a TERRIBLE business. They didn't have that many customers and their product is that hard to make. They should at least maintain stock. If they can't shut it down.

Well, that was always the downfall (partially my fault) of doing business with them. They never took responsibility for their own actions and they left us out to dry countless times. People blamed me/ORT for the shoddy customer service and it actually wasn't me at all, it was BagYard. BagYard never quite grasped the concept of keeping a minimum stock level and allowing us to stock parts here in the States. It's a lost cause at this point and it's like russian roulette, but with money.

[YNO WGN]

Just to clarify, he said he was going to ping BAGRIDERS, not Bag Yard... Bag Riders is amazing!

I'm fully aware of what he said.

:shakes head: alright, I'm thoroughly confused... carry on!

[Andrew@ORT]

:shakes head: alright, I'm thoroughly confused... carry on!

I honestly have no idea why you quoted me to begin with

[YNO WGN]

I honestly have no idea why you quoted me to begin with

Because you're just that cool!

[Corey@AirLift]

Hey guys,

Thanks for all the kind words regarding our customer service and our product. We pride ourselves on building a quality product and always taking care of the customer long after the sale. At Air Lift our goal is customers for life!

Oh and by the way..... keep an eye out for fully adjustable, threaded, camber plate, sway bar tabbed, 30-way damping MKIV and MKV kits coming very soon

Thanks

Corey

[OVRWRKD]

Hey guys,

Thanks for all the kind words regarding our customer service and our product. We pride ourselves on building a quality product and always taking care of the customer long after the sale. At Air Lift our goal is customers for life!

Oh and by the way..... keep an eye out for fully adjustable, threaded, camber plate, sway bar tabbed, 30-way damping MKIV and MKV kits coming very soon

Thanks

Corey

Go onnn I may need a switch up. Airilift rocks, always great service and they're also willing to do some customization if you ask nicely. I've previously worked with Ian on creating a one off setup for a Toyota corolla

[najob08]

Oh and by the way..... keep an eye out for fully adjustable, threaded, camber plate, sway bar tabbed, 30-way damping MKIV and MKV kits coming very soon

Damn it, just when I decided to stop spending money on the car...

[Andrew@ORT]

Go onnn I may need a switch up. Airilift rocks, always great service and they're also willing to do some customization if you ask nicely. I've previously worked with Ian on creating a one off setup for a Toyota corolla

Guess I can expect a call from you soon?

Damn it, just when I decided to stop spending money on the car...

And you too?

[OVRWRKD]

Guess I can expect a call from you soon?

it's got potential. I'm currently in need of bearings for my passenger strut, keep destroying strut mounts. They make annoying noises when they're shot haha.

[najob08]

And you too?

WTS: Bagyard Bombers w/ 30,000+ miles on them.

[Bazmcc]

Ok so who's the last person to hear from bagyard?

Have they been bought out?

Was it cargraphic who bought them?

[Andrew@ORT]

Cargraphic

[Bazmcc]

I've emailed cargraphic last week and not had any response from them yet.

[Andrew@ORT]

I emailed them two weeks ago, haven't heard anything

[fasttt600]

I emailed them two weeks ago, haven't heard anything

oh yeah, I emailed them three weeks ago......suck on those eggs

[arethirdytwo]

Meanwhile in Germany...

[President Lincoln]

Hey guys,

Thanks for all the kind words regarding our customer service and our product. We pride ourselves on building a quality product and always taking care of the customer long after the sale. At Air Lift our goal is customers for life!

Oh and by the way..... keep an eye out for fully adjustable, threaded, camber plate, sway bar tabbed, 30-way damping MKIV and MKV kits coming very soon

Thanks

Corey

Seriously, I can have sway bar tabs!! Sweet

[Bazmcc]

Seriously, I can have sway bar tabs!! Sweet

Sway bar tabs are the reason I ordered bagyard as the 2 cars we're building are using R32 ARBs.

When will these be available because if the bagyard stuff doesn't arrive pretty soon i'll be getting my money sent to airlift for struts.

[Andrew@ORT]

Sway bar tabs are the reason I ordered bagyard as the 2 cars we're building are using R32 ARBs.

When will these be available because if the bagyard stuff doesn't arrive pretty soon i'll be getting my money sent to airlift for struts.

Baz, I'm going to continue to work on this BagYard situation for you and Simon. If things don't get solved with BY, I'll make sure you get some AirLifts

[Bazmcc]

Baz, I'm going to continue to work on this BagYard situation for you and Simon. If things don't get solved with BY, I'll make sure you get some AirLifts

Cool

Let us know what happens.

[Dylan8]

Hey guys,

Thanks for all the kind words regarding our customer service and our product. We pride ourselves on building a quality product and always taking care of the customer long after the sale. At Air Lift our goal is customers for life!

Oh and by the way..... keep an eye out for fully adjustable, threaded, camber plate, sway bar tabbed, 30-way damping MKIV and MKV kits coming very soon

Thanks

Corey

when are we expecting these?

im tempted to take legal action and jump ship once i get my money back.

Last time I heard from Eddy was in March/April via email

[bgsapc]

Wow, I had no idea this was going on! ****ty on all sides.

[niles]

Hey guys,

Thanks for all the kind words regarding our customer service and our product. We pride ourselves on building a quality product and always taking care of the customer long after the sale. At Air Lift our goal is customers for life!

Oh and by the way..... keep an eye out for fully adjustable, threaded, camber plate, sway bar tabbed, 30-way damping MKIV and MKV kits coming very soon

Thanks

Corey

Any more info on these new mkiv struts?

[Werner D.]

There was no owner switching at Bagyard! Eddy is still owner and builder !

[Will@BagRiders]

Ok so who's the last person to hear from bagyard?

Have they been bought out?

We received a shipment from them a few weeks ago, but as always, they are extremely difficult to get a hold of via phone or email.

[arethirdytwo]

Please tell Eddy he is awful at running a business.

There was no owner switching at Bagyard! Eddy is still owner and builder !

[Werner D.]

Please tell Eddy he is awful at running a business.

Eddy is the man at the machines.
But ordering and payment is the job of his secretary!
Eddy/Bagyard does not only make Airride for the Dub Scene!
He has big jobs for Mercedes and other companies with a tight deadline. So the Airride is not in the first row.
Dont forget that these BY Airride is handmade in a small factory in austria.
You cant imagine how many orders from around the world are made
Shipping to US is a problem too. BY only ships in large amounts at one time so shipping and customs are cheaper.
Think about shipping every ordered Suspension separately. It would cost a lot more. I dont think that anybody would pay that extra money.
Besides these, more and more packets are lost or being damaged during transport. I personally made this experience a few weeks ago! I sold someone a full BY Setup and USPS or some other lost them!!
But its the quality what makes the good light on BY. Bilstein is one of the best manufactures for Racing Suspensions! They produce customs UpSideDown struts for Bagyard. The can be repaired if something breaks, so you dont ned a howl new strut. they can also be tuned to your own needs. They can be softer, harder, whatever you like.
The handling of a BY suspension is on of the big reasons to buy them. And dont forget its also perfect for people who like to drive there frames to the ground without other work on the suspension.

[SiVeeDub]

Eddy is the man at the machines.
But ordering and payment is the job of his secretary!
Eddy/Bagyard does not only make Airride for the Dub Scene!
He has big jobs for Mercedes and other companies with a tight deadline. So the Airride is not in the first row.
Dont forget that these BY Airride is handmade in a small factory in austria.
You cant imagine how many orders from around the world are made
Shipping to US is a problem too. BY only ships in large amounts at one time so shipping and customs are cheaper.
Think about shipping every ordered Suspension separately. It would cost a lot more. I dont think that anybody would pay that extra money.
Besides these, more and more packets are lost or being damaged during transport. I personally made this experience a few weeks ago! I sold someone a full BY Setup and USPS or some other lost them!!
But its the quality what makes the good light on BY. Bilstein is one of the best manufactures for Racing Suspensions! They produce customs UpSideDown struts for Bagyard. The can be repaired if something breaks, so you dont ned a howl new strut. they can also be tuned to your own needs. They can be softer, harder, whatever you like.
The handling of a BY suspension is on of the big reasons to buy them. And dont forget its also perfect for people who like to drive there frames to the ground without other work on the suspension.

It don't matter who he's got work to do for, the small man should be treated the same as the big man, if he's good enough to take my money he should be good enough to follow through and provide me with goods I payed for.

Don't know what your talking about posting problems for it has nothing to do with it.

The facts are the old bagyard took my money and stopped replying to my emails 4 months ago. Waiting to see what the new owners do now.

[Werner D.]

i dont know which owner you send the money but there is no new owner!

maybe you got scammed ?

why do people buy there parts from another continent if they got distributors in there own country ?

[SiVeeDub]

If you had bothered to look you'll see I am from Europe, I have spoke to Eddy and his secretary as you put her, he said he had my payment and told me when my order would be made up but as yet nothing and nothing from him or her the last 4 months. not going to get into it but ive also spoken to a 3 party that are now involved with them. Just hope they can sort it out as it really isn't looking good at the min, when the likes of Mercedes move on it might just be the small man that keeps him going.

Do you feel like calling in and seeing where my orders at?

[Dylan8]

I have also been told (cant recall if it was from Edde before he stopped replying) that they were moving or setting up a new factory else where. Anyone else know about this..?

[Werner D.]

@SiVeeDub

send me a PM and we can talk about that.

I have also been told (cant recall if it was from Edde before he stopped replying) that they were moving or setting up a new factory else where. Anyone else know about this..?

Thats true they wanted to start a factory but the guy who wants to lead the factory jumps off and the whole project died

[Bazmcc]

I have also been told (cant recall if it was from Edde before he stopped replying) that they were moving or setting up a new factory else where. Anyone else know about this..?

I have it on good authority there is some changes being made to the company but I don't know exactly what.

Werner D. - not everything above you've said is the truth. Trust me on this.

There's no point in defending what has proven to be a badly run company with a terrible customer service reputation which has fallen apart over the last 12 months.

You don't simply lose packages in transport than easily. With couriers you are insured and you have a tracking number. Why don't they give the customers the tracking numbers? Let me tell you why I think that is, because they lie and haven't actually sent anything out. This has proven to be true several times as they have sent emails which contradict each other. It's up to them to price their shipping accordingly to individual orders. If they can't do that they are simply incompetent of running an international company.

All we're asking for is a basic order to be fulfilled and sent out. Even if they would tell us how long it would take. It takes a few seconds to answer an email. If they can't handle the workload employ more people. We know they have the money to employ more people because they have our money. If they're working with major manufacturers why are they still not able to output the orders to their major distributers?

Plain and simple. They need to get their act together and put a halt on orders until they sort their existing customers out. If they can't do that, it simply shows a basic inability to run a customer facing company.

[SiVeeDub]

Werner D, if you can pop in and ask Eddy or Ingrid whats the score with the Golf and Bora order for the Irish lads and if they says they have no idea what your on about let me know because I have the emails where they are talking to me about them.

Time looked into airlift.