Wow what a shame, people pay thousands of $$ for bagyards stuff only to get burned by a ****ty company. Maybe bagyard should take a page from air lifts customer care..
My level of sarcasm is to the point where I don't even know if I'm kidding or not...
Parts4VWOriginally Posted by emg60vw
Thanks for all the kind words regarding our customer service and our product. We pride ourselves on building a quality product and always taking care of the customer long after the sale. At Air Lift our goal is customers for life!
Oh and by the way..... keep an eye out for fully adjustable, threaded, camber plate, sway bar tabbed, 30-way damping MKIV and MKV kits coming very soon
Meanwhile in Germany...
But ordering and payment is the job of his secretary!
Eddy/Bagyard does not only make Airride for the Dub Scene!
He has big jobs for Mercedes and other companies with a tight deadline. So the Airride is not in the first row.
Dont forget that these BY Airride is handmade in a small factory in austria.
You cant imagine how many orders from around the world are made
Shipping to US is a problem too. BY only ships in large amounts at one time so shipping and customs are cheaper.
Think about shipping every ordered Suspension separately. It would cost a lot more. I dont think that anybody would pay that extra money.
Besides these, more and more packets are lost or being damaged during transport. I personally made this experience a few weeks ago! I sold someone a full BY Setup and USPS or some other lost them!!
But its the quality what makes the good light on BY. Bilstein is one of the best manufactures for Racing Suspensions! They produce customs UpSideDown struts for Bagyard. The can be repaired if something breaks, so you dont ned a howl new strut. they can also be tuned to your own needs. They can be softer, harder, whatever you like.
The handling of a BY suspension is on of the big reasons to buy them. And dont forget its also perfect for people who like to drive there frames to the ground without other work on the suspension.
Last edited by Werner D.; 09-24-2012 at 11:49 PM.
Don't know what your talking about posting problems for it has nothing to do with it.
The facts are the old bagyard took my money and stopped replying to my emails 4 months ago. Waiting to see what the new owners do now.
If you had bothered to look you'll see I am from Europe, I have spoke to Eddy and his secretary as you put her, he said he had my payment and told me when my order would be made up but as yet nothing and nothing from him or her the last 4 months. not going to get into it but ive also spoken to a 3 party that are now involved with them. Just hope they can sort it out as it really isn't looking good at the min, when the likes of Mercedes move on it might just be the small man that keeps him going.
Do you feel like calling in and seeing where my orders at?
Werner D. - not everything above you've said is the truth. Trust me on this.
There's no point in defending what has proven to be a badly run company with a terrible customer service reputation which has fallen apart over the last 12 months.
You don't simply lose packages in transport than easily. With couriers you are insured and you have a tracking number. Why don't they give the customers the tracking numbers? Let me tell you why I think that is, because they lie and haven't actually sent anything out. This has proven to be true several times as they have sent emails which contradict each other. It's up to them to price their shipping accordingly to individual orders. If they can't do that they are simply incompetent of running an international company.
All we're asking for is a basic order to be fulfilled and sent out. Even if they would tell us how long it would take. It takes a few seconds to answer an email. If they can't handle the workload employ more people. We know they have the money to employ more people because they have our money. If they're working with major manufacturers why are they still not able to output the orders to their major distributers?
Plain and simple. They need to get their act together and put a halt on orders until they sort their existing customers out. If they can't do that, it simply shows a basic inability to run a customer facing company.
Werner D, if you can pop in and ask Eddy or Ingrid whats the score with the Golf and Bora order for the Irish lads and if they says they have no idea what your on about let me know because I have the emails where they are talking to me about them.
Time looked into airlift.