I had a similar problem. I had to remove the middle headrest completely, then reseat it.
This weekend I had a large box to pick up and I removed the rear headrests so that I could fold the seat flat. When I went to replace the headrests the center one would only go back down to the level of the notch in the post. Pressing either the release button and/or the safety release on the other post didn't help. It actually feels like something is blocking the bottom of one of the posts from going the rest of the way down. Before I go to the dealer, does anyone know what the problem might be and how I can fix it?
You might try getting a dowel or something skinny and sliding it down the headrest guide in the seat and making sure that it's not crooked and guiding the headrest post(s) into some piece of foam or something that isn't allowing it to slide all the way down the slots.
I'm used to a B5.5 Passat SW, which only has a catch on one side of the headrests. Perfectly effective and easy to see and to use. But that expectation is misplaced for the JSW, which has a more complex release, since it's on both sides.
BTW, a surprisingly easy work around on the JSW is to simply remove the rear seat cushions by squeezing the wire hinges that hold them in place. Guess how I know that works?
Last edited by Outrider6; 08-30-2012 at 10:56 AM.
(this does not really address the middle headrest, but may help)
I was frustrated with my 2012 JSW rear headrest adjusters, being used to my MK4 wagon. Yesterday a salesman at the dealer showed me that on the MK5 (MK6?) outboard headrests you not only have to push the release button on one post socket to fully remove them, but you also need a little flat blade screwdriver in the slot on the OTHER post socket to push a hidden release tab.
The middle one is weird, I ripped the left socket out just trying to raise it.