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    VWVortex


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    Thread: How's Mazda for out of warranty goodwill repairs?

    1. Geriatric Member ByronLLN's Avatar
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      08-29-2012 02:34 PM #26
      Do what right, exactly?

      Replacing the mount yourself will take 15 minutes if you have a floor jack and a socket wrench.
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      Quote Originally Posted by atomicalex View Post
      Can we just have more boob pics, please?

    2. Member Farnsworth's Avatar
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      08-29-2012 03:26 PM #27
      Mazda? Cover something OUT of warranty?

      BWAAAAHAHAHAHA!

      They won't even fix things UNDER warranty!

      HAHAHAHA

      Thanks, OP, I needed that
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    3. 08-29-2012 03:54 PM #28
      i'd ask them to repair it under warranty and not bring up the mileage

      if they do, i'd ask that it be covered b/c you bought the car from their whatever years ago and enjoyed the car ever since (assuming that it was the dealership u bought from)

      if they don't do it, despite them hearing that hint of long-term customer and compliment, then politely ask why not. if they point out that it was 7k miles out, then thats petty (although understandable)

      basically, you're starting off high not, and throwing the ball into their court to maintain that high note

      they can also see in their system if you did regular service with them and how "loyal" you were

      basically, you'll get 3 responses .... no, yes, compromise

    4. Member robr2's Avatar
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      08-29-2012 04:51 PM #29
      Quote Originally Posted by GolfTango View Post
      Then if the service writer wants to get those high marks which equates to profit, then I suggest they don't try and screw their customers and lie to them. Provide excellent service, get good marks, provide sh**y service, get sh**y marks.
      Read my reply again - I'll bring up the point that perhaps you missed:

      If they are poor then say so but if they are good, give them exceptional ratings. Giving out 3's instead of 5's does nobody any good.

    5. Member robr2's Avatar
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      08-29-2012 04:52 PM #30
      Quote Originally Posted by GolfTango View Post
      I just bought the car last May. So I only have four oil changes/tire rotations and one service visit which an evap part failed, EVAP SYS LEAK DET PUMP (AJ51-18-581A). Was $219 to replace.

      Edit: Just got a call from Mazda and they said they would cover half the cost of the mount and my out of pocket would be $130. I can still do it cheaper myself.
      It's only $130 - let them do the job. It's another way to build goodwill with the service dept for a more expensive repair.

    6. Member GolfTango's Avatar
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      08-30-2012 08:38 PM #31
      $85 at NAPA, Balkamp brand. 30 min job. This was the stock mount @ 67K.





      Amazing what a new mount does for the NVH.
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    7. Member maskedSONY's Avatar
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      08-30-2012 11:08 PM #32
      That mount was totally destroyed. Keep a careful eye out for the next 20K miles. I'm serious - if your car destroyed one mount, it will destroy another. That's how my Mazda was.
      Quote Originally Posted by Turbiodiesel!
      It really is the perfect, no excuses all-rounder for the rich guy who's accustomed to having it all - the Hybrid version especially. It's like an F-150 Raptor banged an M5 in the men's room of a biker bar. Nobody really wanted the results, but damn - what a set of genes.

    8. Geriatric Member BRealistic's Avatar
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      08-30-2012 11:14 PM #33
      Quote Originally Posted by GolfTango View Post
      $85 at NAPA, Balkamp brand. 30 min job. This was the stock mount @ 67K.





      Amazing what a new mount does for the NVH.
      Yikes- looked like my passenger side mount at 40k miles (RX8).
      Is that mount near the exhaust manifold?
      I know on the RX8 Mazda revised the mount by adding a little heat shield, which supposedly made a difference in lifespan.

      Also- I have had excellent results using Rosenthal Mazda for discount priced OEM Mazda parts.

      http://parts.arlingtonmazda.com/
      Last edited by BRealistic; 08-30-2012 at 11:19 PM.
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      08-30-2012 11:39 PM #34
      Quote Originally Posted by That1njguy View Post
      First of all, if you don't ask you'll never know.

      I think there's several factors that may go into a "good will" decision by Mazda. They may look at your service history. If you have been a good customer in their eyes, it helps. As stated before, a high volume dealer can absorb the cost better than a lower volume.

      Does not properly compute.

    10. Member GolfTango's Avatar
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      08-30-2012 11:50 PM #35
      Quote Originally Posted by maskedSONY View Post
      That mount was totally destroyed. Keep a careful eye out for the next 20K miles. I'm serious - if your car destroyed one mount, it will destroy another. That's how my Mazda was.
      Will do. How's that Accord treating you?

      Quote Originally Posted by BRealistic View Post
      Yikes- looked like my passenger side mount at 40k miles (RX8).
      Is that mount near the exhaust manifold?
      I know on the RX8 Mazda revised the mount by adding a little heat shield, which supposedly made a difference in lifespan.

      Also- I have had excellent results using Rosenthal Mazda for discount priced OEM Mazda parts.

      http://parts.arlingtonmazda.com/
      This was the right side (left side looking at engine from front). Not near anything remotely hot, just the belts and overflow coolant tank. Bookmarked!
      Last edited by GolfTango; 08-30-2012 at 11:53 PM.
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    11. Geriatric Member BRealistic's Avatar
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      08-30-2012 11:59 PM #36
      Quote Originally Posted by GolfTango View Post
      This was the right side (left side looking at engine from front). Not near anything remotely hot, just the belts and overflow coolant tank. Bookmarked!
      Oh... hmm. The motor mount issue really is annoying.. but it not a big job if you have the tools.
      Vote of hands- who would rather have 15-20% more NVH and motor mounts that lasted 100+k miles AND were much cheaper?

      And the internal sales guy at Rosenthal is great.
      I have even emailed them diagrams and asked for parts I could not find on any other site- and they replied quickly with the part number and price... well by quickly, I mean within 24 hours.
      Last edited by BRealistic; 08-31-2012 at 12:14 AM.
      “Travel is fatal to prejudice, bigotry, and narrow-mindedness, and many of our people need it sorely on these accounts. Broad, wholesome, charitable views of men and things cannot be acquired by vegetating in one little corner of the earth all one's lifetime.”

    12. Member maskedSONY's Avatar
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      08-31-2012 10:33 AM #37
      Quote Originally Posted by BRealistic View Post
      Vote of hands- who would rather have 15-20% more NVH and motor mounts that lasted 100+k miles AND were much cheaper?
      I want that OR:

      1 - A more refined motor with reduced vibration as to not eat the mounts alive.
      2 - Strongly reinforced motor mounts with large, rough rubber bushings to absorb the vibrations along with a subframe to help keep the motor in place.
      Quote Originally Posted by Turbiodiesel!
      It really is the perfect, no excuses all-rounder for the rich guy who's accustomed to having it all - the Hybrid version especially. It's like an F-150 Raptor banged an M5 in the men's room of a biker bar. Nobody really wanted the results, but damn - what a set of genes.

    13. Member maskedSONY's Avatar
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      08-31-2012 10:40 AM #38
      Quote Originally Posted by GolfTango View Post
      Will do. How's that Accord treating you?
      My Accord has been fantastic. I inspect stuff like the mounts, CV joints and struts on a monthly basis and it's holding up really well, despite the occasional trips I make into NYC. Basically it has addressed all my complaints I had about the Mazda; Honda appears to put the extra effort to get certain details about their cars right so that in the long term perspective, the cars are more enjoyable and satisfying to own. Until Mazda learns how to mount an engine properly, I won't get another one again.

      Several years from now, I may replace the Accord with a newer model, or possibly an Altima.
      Quote Originally Posted by Turbiodiesel!
      It really is the perfect, no excuses all-rounder for the rich guy who's accustomed to having it all - the Hybrid version especially. It's like an F-150 Raptor banged an M5 in the men's room of a biker bar. Nobody really wanted the results, but damn - what a set of genes.

    14. 08-31-2012 10:40 AM #39
      Dealership will either be a dick and say no or cover it, but doubtful. If you call Mazda corporate and bitch enough they'll make a regional supervisor call you back, and they are much more likely to cover it.

      /got a new engine out of mazda for my rx8 by bitching even though I was past the 100K warranty.

    15. Member Farnsworth's Avatar
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      08-31-2012 11:21 AM #40
      Motor/Tranny mounts, one of Mazda's many, many, MANY weak points

      Life = f { , , , }

    16. Geriatric Member ByronLLN's Avatar
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      08-31-2012 11:24 AM #41
      Quote Originally Posted by GolfTango View Post
      This was the right side (left side looking at engine from front). Not near anything remotely hot, just the belts and overflow coolant tank. Bookmarked!
      Yep. That's always the first one to go.

      I wish I'd cut open the Focus's passenger-side mount when I removed it just to show how it had completely drained.
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      Quote Originally Posted by atomicalex View Post
      Can we just have more boob pics, please?

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