VW CANADA, my conservative APR Stage 1 ECU tune DID NOT CAUSE THE WATERPUMP PULLEY TO SHEAR OFF.
Last edited by DudeLePowSki; 10-17-2012 at 12:01 AM.
2013 Audi S4 P+ 6MT / Estoril Blue / Carbon Inlays / Nav / ADS / B&O / Sport Diff / Alu Kruez
It is much more difficult to deny a warranty claim in the states, but still possible. It would be nice if VW treated tunes like their subsidiary Audi and do them onsite. Considering the engine is already detuned from the Euro specs or TTS it seems ridiculous.
Then they take an enthusiast driver and long time VW owner who buys their highest performing flagship enthusiast car and denies them a legitimate claim. At this point me and my family are going to be without a vehicle for several weeks and might have to bare an out-of-pocket bill of over $11,000 dollars just to get my car running.
My family and I do not deserve to have to pay for this factory created manufacturer defect. We did not cause this problem. I am very sad, very disappointed and very stressed out.
The dealership is currently fixing it and said the engine itself is okay, but they still have to replace the water pump, timing pulley system, and serpentine pulley system. That's still a lot of damage for catching it 'early'. I considered taking it into the dealership to have them check it out two weeks before it happened because I was planning on going to H2Oi, but I never did and never went to H2Oi. I'm glad I didn't go now because I definitely would have ended up breaking down on the way there based off mileage driven between then and how far OCMD is from me. I didn't take it to the dealership because I didn't think they'd bother to do much just because I read something on the internet.
Has anyone been proactive and taken their car to the dealer for an inspection?
I'm wondering if doing that would make the process any easier later, should failure occur.
I'm at Stage 2+ and reside in Canada, so I am certainly concerned that I'd be stuck with a very expensive repair if it happened to me.
(5,500km and Jan 12' build)
Born into a VW family, what can I say?
Seriously - don't pay this, fight it!
You seriously need to get verbal with VW corporate^Agreed. I recently contacted corporate about a water leak issue I had. They were amazingly helpful and even compensated me with a "gift card" for my troubles. I was surprisingly shocked to see their level of customer dedication.Seriously - don't pay this, fight it!
Don't be upset with them in your tone or what you say - respect them and they will respect you. What I'm not saying is don't communicate your frustration... you need to do that, just do it in a calm manner that looks nothing like last night's presidential debate.
And don't hesitate to push the issue higher, the first tier phone people can only do so much to help. Explain the truth and the facts, and I'm sure VW will come to their senses about this - at least I hope they do.
I have been in touch with VW Canada a few times now. Their customer support is very friendly and actually quite understanding. After my dealership requested support on my behalf, VW Canada elevated the claim to the next level of diagnostics. They instructed the dealership to dismantle the area around the water pump and inside the cylinders and submit photos.
At this point it seems that efforts are being made to diagnose the actual cause of the failure. It does not by any stretch mean I will get the right decision. As a loyal customer, all I can ask is that they objectively look at the facts and it appears as if they are doing that.
Thanks for the help everyone.
It's a 30 page thread about a poor guy who had his GTI totally effed by a dealer that wouldn't own up to their mistake. The VW enthuisiast community rallied support and in the end the little guy won!
Good luck Dude!
APR 2+ | APR RSC TBE | APR HPFP (Re-build) | APR Carbonio Intake | OEM Tinted R LED Tails | Soundaktor Delete | OEM Rain Guards | GTI Monster Mats | 3M Clear Bra | Vag-Com Tweaks |
So even though I am sitting waiting for my warranty plea, it must really suck for everyone else to be driving around in their 'R' knowing that at any moment they could hear a high pitched whine and bam...good bye engine? That's stress that shouldn't exist when purchasing a flag ship car.
so... I went down today to look at replacing the water pump (out of pocket). ECS Tuning sells an all metal (no plastic impeller) pump for our cars for ~90 bucks (with shipping). labor however is 6 hours!! hard for me to swallow a heavy labor bill for "peace of mind". May check into doing it myself.
42DD Downpipe, APR Stage II+, APR HPFP, VWR Intake, 19" Hyper Black euro Taladegas, LED Tails, piano black front badge, Forge Twintercooler, H&R sport springs with Koni Yellows, Nuclear Reactor Delete (oil filler cap neck); 42 Draft Designs Catch Can+Quick Drain Kit; New South performance vent pod; Podi boost gauge
My engine build date is 2/27/12 (12/2/27 on the sticker). Just an update for whoever was keeping track. I have driven about 200 miles since getting my car back Tuesday and my baby tears up the road like she used to. I actually have also seen noticably higher mpgs since I got the car back too, but I doubt the water pump was the cause. I'm getting 28+ on highway now when I couldn't get above 25 previously. I still drive spirited and the same way I used to. My guess is they checked my tires again and the oil is now broken in so I'm getting better mileage.
My replacement engine has 12.01.31 on the engine which I guess translates to January 31 for a build date. I just broke 1000 miles on the new engine and I'm getting the exact same mpg. Erose, I'm willing to bet the weather has gotten quite a bit cooler in the north east. Here in south Florida, the weather is still mid-high 80s. That probably is the biggest factor in the fuel economy of your engine.
Question: on your engine sticker, does it say CRZ or CRZA?
To DudeLePowski, I just got back from a 350 mile round trip drive, primarily because I was still breaking in the engine (700-1000 miles). I do not plan to take my R on any other road trips until I get past 10000 miles on the new engine. I certainly am concerned that it could fail any time.
Monday morning still no updates. Called VW Canada and they said they are still waiting on work to be performed at the dealer for examination. I've been to the dealer and the engie is partially disassembled and hanging in the engine bay.
How much more work could they possibly need to diagnose that a $70 part seized? I'm starting to get really angry.
Last edited by DudeLePowSki; 10-22-2012 at 12:10 PM.