Just another reason why it sucks that dealerships are separate entities. I would have no issue going to their site, clicking on a part ordering it. Or even building my car online, clicking to order/finance and calling it a day.
You could probably go to 3 different Ford dealers and get 3 different answers as well on this. But then because each dealership is different they will not honor or work on a Ford that was worked on at another Ford dealership
It's an endless cycle and for the most part consumers are dumb when it comes to realizing that a dealer has no ties to the manufacturer other than paying for rights to the brand name, logos, adverts, etc. I'm sure it's more than that but it's what I think.