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    Thread: Ford is screwing me

    1. Member zane!'s Avatar
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      09-21-2012 11:15 AM #26
      Call Ford corporate CS, talk to a supervisor/manager, and get it dealt with. Kiss ass. Be polite/nice. I know you're mad but seriously, put that aside for now.

    2. Member Rugrat Anklebiter's Avatar
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      09-28-2012 05:07 AM #27
      The thread shows my rage. But I do not talk to people face to face like that. I've been very pleasant to all parties involved and so far it hasn't gotten me anywhere. I will follow up with Ford and request a written statement that the torque converter should not have been replaced. I will then meet with the Dealership's Service Manager and see what he can do. If nothing, I'm filing against the Dealership in Small Claims Court.

    3. Member KeiCar's Avatar
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      09-28-2012 05:52 AM #28
      Quote Originally Posted by clutchrider View Post
      IB4dealershipVSmanufacturer

      Just another reason why it sucks that dealerships are separate entities. I would have no issue going to their site, clicking on a part ordering it. Or even building my car online, clicking to order/finance and calling it a day.

      You could probably go to 3 different Ford dealers and get 3 different answers as well on this. But then because each dealership is different they will not honor or work on a Ford that was worked on at another Ford dealership

      It's an endless cycle and for the most part consumers are dumb when it comes to realizing that a dealer has no ties to the manufacturer other than paying for rights to the brand name, logos, adverts, etc. I'm sure it's more than that but it's what I think.
      I agree totally and just wonder if your example given is not done just like that in other countries. Most places in Europe and Asia are so far ahead of us...


      I know from the manufacturers standpoint its one less headache they want to deal with, we spoke about this before in TCL. I remember talk about this, that the car buying (and now-a-days mostly financing / leasing) is quite involved and most people still want to face to talk to when buying and servicing. But I'm like you, I do my homework online and when it comes to buying anything: washing machines, handmade shoes, blow-jobs, I know exactally what I want and how much I want to spend on it.
      Quote Originally Posted by Adam Carolla
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    4. Member Rugrat Anklebiter's Avatar
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      10-05-2012 01:30 AM #29
      I spoke to Ford again. This time I got a different Supervisor and she told me that they will not send me a written statement that the dealership should not have replaced the torque converter. In fact, she went on to say that the other supervisor should never have told me that information.

      Currently I have filed a complaint with our Attorney General. I'll give that a week to see if anything happens. I will then file a civil suit against both parties and let a judge decide.

      I'll keep in touch. Thanks for the ideas.

    5. Member BHCfarkas's Avatar
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      10-05-2012 03:56 AM #30
      You bought a Ford... joke's on you, buddy.
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      Quote Originally Posted by patrickvr6 View Post
      ...cretinx tried to touch on this point above but if you check his post history it is fairly easy to tell that he is an imbecile. I have doubts that he can drive a nail, much less a car.

    6. Member Dandbest's Avatar
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      10-05-2012 08:06 AM #31
      Quote Originally Posted by BHCfarkas View Post
      You bought a Ford... joke's on you, buddy.
      funny coming from a guy who owns a VW

    7. Member GTI2Slow's Avatar
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      10-05-2012 09:26 AM #32
      Quote Originally Posted by Rugrat Anklebiter View Post
      In the beginning of November 2010 our 2004 Mercury Monterey's torque
      converter failed leaving my wife and three children stranded.
      You know what grinds my gears, when someone starts a rant and pulls this emotional appeal bulls**t right from the get go. Your car broke down, the people in it were inconvenienced.

    8. 10-05-2012 09:42 AM #33
      Quote Originally Posted by BHCfarkas View Post
      You bought a Ford... joke's on you, buddy.
      this
      i have a ford e350 that's been ok but the dealer is sleazy as is corporate

    9. Member YEAHTOM's Avatar
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      10-05-2012 09:48 AM #34
      I have personally seen this happen countless time and it usually stems from greedy service advisors/departments. They looked at your VIN and noticed that you still had an open recall. If the job paid well enough they pounced to get the money for the warranty claim. It never should of been replaced twice and the service manager dropped the ball and screwed you and that is why ford tapped out and put it on the dealer to make it right. The dealer should of noticed the part they replaced was the correct torque converter the first time and reimbursed you immediately and submitted a claim with ford now the dealer has been paid twice to do the same job.

      Good luck! Personally I know the more ****/hell you raise at my dealership the faster you are going to get your way.

    10. Senior Member .LSinLV.'s Avatar
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      10-05-2012 10:05 AM #35
      Quote Originally Posted by VDub2625 View Post
      Date spreads like this (2004-2012 recall) make you wonder how mnay "defective" torque converters were replaced and paid for by customers, and what Ford's procedure for handing any of these situations is.
      when VWoA had the MAF fiasco in the MKIV's....the repairs, and REFUNDS were retroactive.

      I was reimbursed for two bad MAF's that were installed/bought nearly two years PRIOR to the recall.

      if VWoA can do this, then Ford most certainly can.
      Larry
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      Quote Originally Posted by atomicalex View Post
      The boobs. I am waiting on the boobs here.

    11. Moderator rs4-380's Avatar
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      10-05-2012 10:43 AM #36
      Quote Originally Posted by GTI2Slow View Post
      You know what grinds my gears, when someone starts a rant and pulls this emotional appeal bulls**t right from the get go. Your car broke down, the people in it were inconvenienced.
      x2.
      Dave

    12. Member Rugrat Anklebiter's Avatar
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      10-29-2012 11:34 AM #37
      The Attorney General was a waste of time. Small claims court next.

    13. Member lojasmo's Avatar
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      10-29-2012 11:52 AM #38
      Quote Originally Posted by x1000rpms View Post
      I don't think that's what I said.. I said that OP might be surprised how much further he gets with people if he isn't an angry overly confrontational customer.

      If you want to talk about rights... and spend money getting lawyers involved thats one way to go... but I find it is cheaper to smile and wear some good clothes and shake people's hands and ask nicely and explain your situation in a calm manner that makes people want to help you - instead of being confrontational and making people want to pawn you off on someone else. Which is what is happening with OP.

      He is being run in circles. This is partly because the dealership and manufacturer don't have the correct procedures in place to put responsibility on one party or the other - but it's also because neither entity wants to deal with him.
      From his tone in his writing - I am not surprised he is not getting good results.

      OP - I am guessing you go through life and everything is huge amounts of drama and nothing has ever come easy? You're the victim more often than not? "Ford is screwing me" is your way of looking at this - instead of - "Ford's customer service is confusing and unfriendly."

      Try smiling once in a while and acting like a friend to be helped instead of a foe to be afraid of. The way people respond to you determines how successful you are in life. The way people respond to you
      is a matter of what you are asking for and, sometimes more importantly, how you are asking for it.

      You get back what you project. Golden rule.. treat others as you would be treated. karma.. yadda yadda yadda.
      THis is all true. When I work charge in our unit, I probably make upwards of 150 phone calls a day to various nurses, doctors, and paramedical professionals. I find whatever request I have to make is received much better if I ask "how are you today" in a friendly tone at the beginning of the conversation.

      I think the OP is also caught between incompetence and greed on the part of Mr. Nameless.

    14. Member malv1's Avatar
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      10-29-2012 12:30 PM #39
      Quote Originally Posted by Rugrat Anklebiter View Post
      The Attorney General was a waste of time. Small claims court next.
      Small claims will too be a waste of your time and resources... Best thing you can do is go to the dealer, speak with the GM or dealer principal and NICELY explain that you have now paid them twice for the same repair that is now a part of a recall.

      I can tell you that the dealer is the one who must submit the claim to Ford for reimbursement... It definitely sounds as though you should have gone to a 2nd dealer before paying them again for the same repair and then got reimbursed for just the 1 claim you paid in 2010...

    15. Member Rugrat Anklebiter's Avatar
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      11-09-2012 09:55 PM #40
      Quote Originally Posted by malv1 View Post
      Small claims will too be a waste of your time and resources... Best thing you can do is go to the dealer, speak with the GM or dealer principal and NICELY explain that you have now paid them twice for the same repair that is now a part of a recall.

      I can tell you that the dealer is the one who must submit the claim to Ford for reimbursement... It definitely sounds as though you should have gone to a 2nd dealer before paying them again for the same repair and then got reimbursed for just the 1 claim you paid in 2010...
      Malv, I am interested in why you think Small Claims will end up being a waste of time and resources? I believe I have all my bases covered by citing both Ford Motor Company and the dealership as defendants for a lack of a better term. Of course, there is always the potential to lose. BTW, I never paid for a 2nd torque converter, it was covered by the recall.

    16. Member The A1 and A2 German's Avatar
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      11-09-2012 10:27 PM #41
      Small claims is great!

      $16 to take some one to court, they can not be represented by an attorney (nor you, unless both parties agree ), you can't get steam rolled by some one else's deep pockets pumping out $500 an hour to Mr. Bigshot representing them, countering your truths & deflecting the facts.

      Show up, be calm, submit pictures & proof. Add another couple hundred in the clam for the inconvenience of having to go through the procedure, the $16 (or amount of) for filing, travel & lost wages. Stick to the facts, don't go all, "Family got stranded... could've been hurt rant." In many cases you'll will be done generally by 10 a.m.

      Go get'm! -A1A2G/Dolly Man
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    17. 11-09-2012 11:42 PM #42
      Sounds like Ford was just as bad as Honda with the trannys in theyre minivans

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