Call Ford corporate CS, talk to a supervisor/manager, and get it dealt with. Kiss ass. Be polite/nice. I know you're mad but seriously, put that aside for now.
The thread shows my rage. But I do not talk to people face to face like that. I've been very pleasant to all parties involved and so far it hasn't gotten me anywhere. I will follow up with Ford and request a written statement that the torque converter should not have been replaced. I will then meet with the Dealership's Service Manager and see what he can do. If nothing, I'm filing against the Dealership in Small Claims Court.
I know from the manufacturers standpoint its one less headache they want to deal with, we spoke about this before in TCL. I remember talk about this, that the car buying (and now-a-days mostly financing / leasing) is quite involved and most people still want to face to talk to when buying and servicing. But I'm like you, I do my homework online and when it comes to buying anything: washing machines, handmade shoes, blow-jobs, I know exactally what I want and how much I want to spend on it.
Like I told my last wife, I says, Honey, I never drive faster than I can see. Besides that, it's all in the reflexes.
I spoke to Ford again. This time I got a different Supervisor and she told me that they will not send me a written statement that the dealership should not have replaced the torque converter. In fact, she went on to say that the other supervisor should never have told me that information.
Currently I have filed a complaint with our Attorney General. I'll give that a week to see if anything happens. I will then file a civil suit against both parties and let a judge decide.
I'll keep in touch. Thanks for the ideas.
I have personally seen this happen countless time and it usually stems from greedy service advisors/departments. They looked at your VIN and noticed that you still had an open recall. If the job paid well enough they pounced to get the money for the warranty claim. It never should of been replaced twice and the service manager dropped the ball and screwed you and that is why ford tapped out and put it on the dealer to make it right. The dealer should of noticed the part they replaced was the correct torque converter the first time and reimbursed you immediately and submitted a claim with ford now the dealer has been paid twice to do the same job.
Good luck! Personally I know the more ****/hell you raise at my dealership the faster you are going to get your way.
I think the OP is also caught between incompetence and greed on the part of Mr. Nameless.
I can tell you that the dealer is the one who must submit the claim to Ford for reimbursement... It definitely sounds as though you should have gone to a 2nd dealer before paying them again for the same repair and then got reimbursed for just the 1 claim you paid in 2010...
Small claims is great!
$16 to take some one to court, they can not be represented by an attorney (nor you, unless both parties agree ), you can't get steam rolled by some one else's deep pockets pumping out $500 an hour to Mr. Bigshot representing them, countering your truths & deflecting the facts.
Show up, be calm, submit pictures & proof. Add another couple hundred in the clam for the inconvenience of having to go through the procedure, the $16 (or amount of) for filing, travel & lost wages. Stick to the facts, don't go all, "Family got stranded... could've been hurt rant." In many cases you'll will be done generally by 10 a.m.
Go get'm! -A1A2G/Dolly Man
FS:Custom '73 CB350 Museum Piece, 8 miles FS:3 Piece I-Forged 19" Rims
FS:Custom '69 Stinger: SOLD FS:10' VTWIN Chopper SOLD :