I think the OP is also caught between incompetence and greed on the part of Mr. Nameless.
I can tell you that the dealer is the one who must submit the claim to Ford for reimbursement... It definitely sounds as though you should have gone to a 2nd dealer before paying them again for the same repair and then got reimbursed for just the 1 claim you paid in 2010...
Small claims is great!
$16 to take some one to court, they can not be represented by an attorney (nor you, unless both parties agree ), you can't get steam rolled by some one else's deep pockets pumping out $500 an hour to Mr. Bigshot representing them, countering your truths & deflecting the facts.
Show up, be calm, submit pictures & proof. Add another couple hundred in the clam for the inconvenience of having to go through the procedure, the $16 (or amount of) for filing, travel & lost wages. Stick to the facts, don't go all, "Family got stranded... could've been hurt rant." In many cases you'll will be done generally by 10 a.m.
Go get'm! -A1A2G/Dolly Man
FS:Custom '73 CB350 Museum Piece, 8 miles FS:3 Piece I-Forged 19" Rims
FS:Custom '69 Stinger: SOLD FS:10' VTWIN Chopper SOLD :