I've been having multiple noises and clunks coming from the front end of my 2012 Volkswagen CC. All the issues started while i lived up north in MN with a completely stock CC. Volkswagen of Inver grove informed me that the noises were caused by the cold weather and grime on my front suspension and it was just something id have to deal with. It started warming up and the noise continued.
We moved back to Texas where i put an aftermarket coilover suspension on the car and did a mild drop thinking the noise would go away with a new setup but it continued. I took it to west houston vw who immediately pointed the finger at the aftermarket suspension saying that the load spring and the main spring were causing the noise even though i explained to them that i just put them on and the noise has been going on. The next dealer to look at it was VW of alamo heights who said it was my sub frame shifting and that my bushings were shot. i already hated this dealer from the beginning due to horrible customer service.
I contacted VWOA and opened up a case. The regional case manager contacted me and i informed her of everything thats been going on. We then scheduled an appointment at north park volkswagen. I dropped the car off and was contacted the same day by North park saying that my subframe looked perfect and that the noise was coming from the right cv axle needed to be lubed and that it was not going to be covered by VWOA. I left it at that and picked up my car.
The following day the regional case manager with VWOA contacts me asking why i denied repairs and picked up my vehicle. I informed her that i did not deny repairs but that north park told me that you guys denied coverage. she said she did no such thing and was still waiting to here back from north park. She asked me to schedule another appointment to finish the diagnoses and i informed her that i had an appointment with alamo heights in regards to a prior repair. The steering column had been replaced and i now have a rattle coming from inside the steering in the car that sounds like plastic on plastic. She said that would be perfect as we could get a second opinion on the cause of my issue.
Dropped the car off again with alamo heights who then diagnosed the issue and agreed that it was coming from the right CV axle. They said that because my car is lowered my right cv axle is rubbing on the front sway bar and also due to me being lowered it causing the axle to press into the differential causing it to bind instead of fitting loose. They also blamed my rattle in the steering column in the car on my suspension.
VWOA has voided my factory and extended warranty on my CC due to an aftermarket suspension....
PLEASEEEE HELP. Have you guys ever heard of this? They would not show me the issues while i was at the dealer and i have no idea how their diagnoses is even possible.
VWOA's regional case manager is unreachable now....