I could really use some advice. Less than 3 months ago, I purchased a brand new, 2012 Candy White Golf R, 4 door, Nav and Sunroof. Its a car I've lusted after since I first laid eyes on it and since taking ownership, it has been my pride and joy. I have LOVED everything about it, every moment being in it, driving it. It is total supreme uber hot hatchness... but you all already understand this.
At 2766 miles I was cruising down the highway at 70 mph on my way to work when the engine suddenly lost power and the EPC light came on. The engine was completely unresponsive, I pulled off to the shoulder, called roadside assistance and was towed to the nearest dealer. (If you're wondering, I was VERY considerate of the 1000mi break in period.)
The service manager told me the water pump seized and seriously damaged the engine. I went to look and there was a big hole in the side of the engine. He told me they had to order new piston heads, rods, etc... basically, needed to rebuild the engine. Speaking to the mechanic actually working on the car, he said it would probably need an engine replacement.
My first thought was "WTF?!?! this car IS BRAND NEW!" Replacing the engine will devalue a very high value, rare car! I didn't pay 36K for just any golf... I want one with great resale. Additionally, its my baby... I expect it to be factory PERFECT for at LEAST the first year, which I don't think is too much to ask for ANY consumer product this day and age.
Sure enough, they quickly realized repair wasn't possible and had a new engine en route. In my mind, a new engine on a car <3 months old with 2766 miles is not acceptable. The car is significantly tainted. I contacted VW customer service, gave them my story and said I expected the CAR to be replaced.
VW Customer service (super pleasant) got back with me, said they were working with the dealer to get me a replacement. At that point, I was happy and was okay with sitting tight until they found me an exact replacement.
Today, I got a call from the dealer. The deal he laid out for me was ENRAGING. First he said that VW was going to offer me 10% off the new car, but that the dealer would offer me only $28K for my current, engine replaced (otherwise brand new) car. This puts me in the red, with a higher monthly payment than I had. I started giving the dealer a hard time, but then asked him to have VW customer service call me ASAP.
Should I not expect to be in the same position I was in the instant before the engine suffered catastrophic failure? As far as I'm concerned, a replacement car should be expected, and I should not be paying a penny more. I don't know if the dealer needs to come up from the 28K (Which I think is insanely low for a basically NEW car), or if VW needs to give me a bigger discount. But fundamentally, I do not expect to pay ANY more than what I currently am.
What thoughts, advice, questions... anything does anyone have? I'm in rage mode (when my car isn't right, I'm not right) and just want to be HAPPY again. I want to be treated fairly.