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    Thread: PayPal claim filed against me. What to do?

    1. Member wowitsgaston's Avatar
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      10-09-2012 03:55 PM #1
      So basically,
      I sold wheels.
      Buyer pays with PayPal.
      Buyer chose UPS to ship the wheels.
      I shipped wheels with UPS.
      UPS lost 2 of the wheels.
      I file a claim for the buyer with UPS.
      Buyer files a claim with PayPal.
      In the buyer's statement, he says that I ignored his texts and did little to nothing to contact UPS and find the wheels. (The lady that helped me file the claim with UPS knew what I was calling for every time I called and heard my name. I also have answered every text he has sent and even tried calling him about the status of the wheels.)

      The dispute isn't settled yet, but when I actually talked to a PayPal rep in the claims dept., she said that I would probably have to give the buyer a full refund or take back the 2 wheels and give a partial refund.

      I feel like I did everything right as a seller. I even gave him a choice of which shipper to use. I gave him tracking numbers the minute I got them. He never asked for any kind of insurance, so I didn't offer or obtain any quotes regarding insurance.

      Is there anything I can do to help my case? I have all conversations with the buyer (via text and vortex pm's) and receipts from UPS.

      Any help would be greatly appreciated.

      Thanks in advance,
      Gaston
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    2. Member Bsaint's Avatar
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      10-09-2012 03:57 PM #2
      prepare anus, bring lube
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    3. Member
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      10-09-2012 03:58 PM #3
      Quote Originally Posted by Bsaint View Post
      prepare anus, bring lube
      This.
      Welcome to being a seller using Paypal. You are 99% of the time in the wrong no matter what the facts are for the case

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      10-09-2012 04:00 PM #4
      Lesson learned, always use insurance...
      Insure product shipping with full replacement value of item...
      Add insurance costs to shipping costs plus a little extra...
      Shipping company pays out claim...
      profit???

    5. Geriatric Member absoluteczech's Avatar
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      10-09-2012 04:02 PM #5
      paypal usually sides with buyer unfortunately

    6. Member c0r3y.af's Avatar
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      10-09-2012 04:02 PM #6
      Unfortunately, I think they're right. Unless you have a uncut video of you boxing each one up, labeling the boxes, making the transaction with UPS, etc, they usually pin it on the seller. It's bull****, especially if the buyer didn't ask for any insurance and you provided tracking numbers.

      Give them any piece of info you can possibly think of and hopefully the PayPal gods will be forgiving.
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    7. 10-09-2012 04:06 PM #7
      Buyer is 100% scamming you.

      If you supplied the buyer with tracking info, then it's on ups, not you, to resolve this. It's the dumbass buyers fault for not opting for insurance. He did that on purpose to scam you. Insurance is cheap, so no excuse. As soon as you handed the product over to ups, it's on them to deliver. I tell this to anyone buying from me. As soon as it leaves my hands (as by providing tracking info to buyer as proof) I'm resolved of all responsibility.

    8. 10-09-2012 04:06 PM #8
      I just looked this up:

      UPS loses .8% of packages shipped
      FEDex loses .55% of packages shipped

      Thats pretty amazing.

    9. Banned jrmcm's Avatar
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      10-09-2012 04:08 PM #9
      Quote Originally Posted by hawkeye7 View Post
      I just looked this up:

      UPS loses .8% of packages shipped
      FEDex loses .55% of packages shipped

      Thats pretty amazing.
      I'd bet almost anything that the overwhelming #1 reason for package loss is them leaving packages at the wrong address and people keeping other people's sh!t.

      UPS once left a set of shocks & springs I'd ordered at the wrong house, three streets over, with a totally different house number. Nothing about the address was remotely close or easily confused. Luckily, the people that received it brought it to me after I chewed UPS a new a$$hole and let the company I purchased from have it as well when they told me I was s.o.l.

    10. 10-09-2012 04:09 PM #10
      Quote Originally Posted by 911_fan View Post
      Buyer is 100% scamming you.

      If you supplied the buyer with tracking info, then it's on ups, not you, to resolve this. It's the dumbass buyers fault for not opting for insurance. He did that on purpose to scam you. Insurance is cheap, so no excuse. As soon as you handed the product over to ups, it's on them to deliver. I tell this to anyone buying from me. As soon as it leaves my hands (as by providing tracking info to buyer as proof) I'm resolved of all responsibility.
      I agree with this.

      The buyer probably got all the wheels and is claiming he got two, Files claim with paypal, agrees to send wheels back, gets refund, never returns the wheels.

    11. 10-09-2012 04:09 PM #11
      Quote Originally Posted by jrmcm View Post
      I'd bet almost anything that the overwhelming #1 reason for package loss is them leaving packages at the wrong address.
      #2 is theft from porch.

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      10-09-2012 04:10 PM #12
      Quote Originally Posted by hawkeye7 View Post

      Thats pretty amazing.
      Its logistics

    13. Banned jrmcm's Avatar
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      10-09-2012 04:12 PM #13
      Quote Originally Posted by 911_fan View Post
      Buyer is 100% scamming you.

      If you supplied the buyer with tracking info, then it's on ups, not you, to resolve this. It's the dumbass buyers fault for not opting for insurance. He did that on purpose to scam you. Insurance is cheap, so no excuse. As soon as you handed the product over to ups, it's on them to deliver. I tell this to anyone buying from me. As soon as it leaves my hands (as by providing tracking info to buyer as proof) I'm resolved of all responsibility.
      Been through this as a buyer... UPS will say it's the seller's responsibility. The seller will say it's UPS's responsibility, and it just goes nowhere from there.

    14. Member wowitsgaston's Avatar
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      10-09-2012 04:13 PM #14
      Quote Originally Posted by hawkeye7 View Post
      I agree with this.

      The buyer probably got all the wheels and is claiming he got two, Files claim with paypal, agrees to send wheels back, gets refund, never returns the wheels.
      well i checked the status on the 2 lost wheels, and apparently one was out for delivery in anaheim, CA and the other never left ontario, CA (both socal cities)

      he's location in northern CA
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    15. Member wowitsgaston's Avatar
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      10-09-2012 04:13 PM #15
      Quote Originally Posted by jrmcm View Post
      Been through this as a buyer... UPS will say it's the seller's responsibility. The seller will say it's UPS's responsibility, and it just goes nowhere from there.
      what happened in your case?
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      10-09-2012 04:14 PM #16
      I've had the exact scam pulled on me. Luckily, my transaction was through eBay so they already had the documentation of the item, sale price, tracking number, etc. They took my money anyway and held it for 2 weeks, then one day I noticed it was back in my account. I called and they said they denied the claim as the buyer had pulled this same thing 4 more times in the last month. Hopefully this happens to you.
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    17. Banned jrmcm's Avatar
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      10-09-2012 04:15 PM #17
      Quote Originally Posted by wowitsgaston View Post
      what happened in your case?
      As I mentioned earlier, luckily people in my neighborhood that received the package brought it to me the next day. But short of that, I was going to be out $700.

    18. 10-09-2012 04:15 PM #18
      Quote Originally Posted by jrmcm View Post
      Been through this as a buyer... UPS will say it's the seller's responsibility. The seller will say it's UPS's responsibility, and it just goes nowhere from there.
      How in the hell is it the sellers responsibility to make sure the ups employees do their job???? That's bs. That's why I always work tracking and insurance into everything I sell/ship.

    19. Banned jrmcm's Avatar
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      10-09-2012 04:16 PM #19
      Another thing to do when shipping something to a buyer is to put a signature requirement for the delivery.

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      10-09-2012 04:16 PM #20
      Was the package required to have a signature?
      What does the tracking numbers say?
      May get reamed on this one sorry to say, but the buyer is pulling a scam for sure.

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      10-09-2012 04:16 PM #21
      What happens when you track shipment?
      If you shipped 4 boxes, even with one tracking number, it's says how many are delivered.
      If all 4 delivered, your absolved. Buyer can't fake that.
      If he refused two packages, you'll get them back.

      With tracking numbers, it's hard for a dead-beat buyer to scam.
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    22. Banned jrmcm's Avatar
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      10-09-2012 04:16 PM #22
      Quote Originally Posted by 911_fan View Post
      How in the hell is it the sellers responsibility to make sure the ups employees do their job???? That's bs. That's why I always work tracking and insurance into everything I sell/ship.
      Not saying I agree with it, just saying that UPS told me to go f*#k myself.

    23. Banned jrmcm's Avatar
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      10-09-2012 04:17 PM #23
      Quote Originally Posted by Krazee View Post
      What happens when you track shipment?
      If you shipped 4 boxes, even with one tracking number, it's says how many are delivered.
      If all 4 delivered, your absolved. Buyer can't fake that.
      If he refused two packages, you'll get them back.

      With tracking numbers, it's hard for a dead-beat buyer to scam.
      Not really. In my case, I had two boxed shipped to me, both said delivered (via tracking number), but I plainly didn't receive them.

    24. Geriatric Member Aonarch's Avatar
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      10-09-2012 04:18 PM #24
      Quote Originally Posted by absoluteczech View Post
      paypal usually sides with buyer unfortunately
      Agreed.

      I've been screwed twice, but I still use them. Ehh there really isn't a better option out there.

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      10-09-2012 04:18 PM #25
      The buyer should have requested insurance. It sucks for him, but that's the reality.

      As the seller, this is not your fault.

      You have documentation of filing the claim with UPS and your interactions with them since, correct? Send all of that to paypal. You acted in good faith and you can demonstrate it.
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