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    Thread: PayPal claim filed against me. What to do?

    1. Senior Member Hostile's Avatar
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      10-09-2012 04:57 PM #51
      OP not insuring these wheels was stupid.
      iain

    2. Member nm+'s Avatar
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      10-09-2012 04:59 PM #52
      Quote Originally Posted by Hostile View Post
      So you're suggesting that scammers make a bunch of purchases through eBay and just pray that UPS will lose the package so they can scam the seller? I take it the packages they receive, and can't scam the seller out of, they just accept as the price of doing business?

      Give me a break.
      Check your sarcasm detector. (Unless you're not replying to the post you quoted, in which case, proceed)
      Quote Originally Posted by Ducky TSX
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      10-09-2012 05:01 PM #53
      I withdraw what I said earlier. As a seller on Ebay I have to side with the buyer on this one. On big $ items I include insurance for my own sake in case of it being damaged or disappearing.

      I had a moment of dumb ass come out of me earlier this morning with my first post.
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    4. Banned jrmcm's Avatar
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      10-09-2012 05:02 PM #54
      Quote Originally Posted by Hostile View Post
      So you're suggesting that scammers make a bunch of purchases through eBay and just pray that UPS will lose the package so they can scam the seller? I take it the packages they receive, and can't scam the seller out of, they just accept as the price of doing business?

      Give me a break.
      Two things you should do:

      1. Recognize obvious sarcasm.
      2. Try your post again with some semblance of a coherent thought.

    5. Senior Member Hostile's Avatar
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      10-09-2012 05:04 PM #55
      Quote Originally Posted by jrmcm View Post
      Two things you should do:

      1. Recognize obvious sarcasm.
      2. Try your post again with some semblance of a coherent thought.
      Just because I didn't recognize your sarcasm doesn't make my post incoherent. Or do you not know what "coherent" means...?

    6. Banned jrmcm's Avatar
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      10-09-2012 05:05 PM #56
      Quote Originally Posted by Hostile View Post
      Just because I didn't recognize your sarcasm doesn't make my post incoherent. Or do you not know what "coherent" means...?
      You're embarrassed. It's ok.

    7. Senior Member dunhamjr's Avatar
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      10-09-2012 05:06 PM #57
      Quote Originally Posted by jrmcm View Post
      How is any of this the problem/fault/liability of the buyer?
      its not.

      just saying that even getting UPS to own up doesnt resolve the issue that is at hand.

      the seller should have made the buyer take insurance.
      but beyond that NOW it is up to the seller to attempt to get paypal off his back and to sort out the shipping snafu.
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    8. Banned jrmcm's Avatar
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      10-09-2012 05:07 PM #58
      Quote Originally Posted by dunhamjr View Post
      its not.

      just saying that even getting UPS to own up doesnt resolve the issue that is at hand.

      the seller should have made the buyer take insurance.
      but beyond that NOW it is up to the seller to attempt to get paypal off his back and to sort out the shipping snafu.
      It's a pretty simple process.

      Buyer collects refund from seller.
      Seller collects compensation from UPS.
      Seller learns lesson regarding shipping insurance.

    9. Senior Member dunhamjr's Avatar
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      10-09-2012 05:08 PM #59
      Quote Originally Posted by Village Idiot™ View Post
      Yes it does. Refund the money after getting what items back you can from the buyer. You can't expect someone to pay for a screwed up order. File a claim and receive monetary compensation. Everything is resolved.
      working on the issue with UPS does NOT fix the issue with paypal. it just doesnt.

      the end result WILL be fixed by working with UPS. but not the paypal claim itself. thats the truth.

      reason this. IF fixing things with UPS solves all, then how is the paypal claim even allowed to be put in? because the paypal claim is between the buyer and seller.

      the UPS claim is only between the seller and UPS.

      see the difference?
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    10. Senior Member dunhamjr's Avatar
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      10-09-2012 05:09 PM #60
      Quote Originally Posted by jrmcm View Post
      It's a pretty simple process.

      Buyer collects refund from seller.
      Seller collects compensation from UPS.
      Seller learns lesson regarding shipping insurance.
      i said that actually.

      but that seller to buyer refund again... does not involve UPS at all. and that is the one that take priority since paypal WILL freeze funds in your account.

      UPS is secondary and something that the seller will need to work on to recoup his losses.
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    11. Banned jrmcm's Avatar
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      10-09-2012 05:10 PM #61
      Quote Originally Posted by dunhamjr View Post
      working on the issue with UPS does NOT fix the issue with paypal. it just doesnt.

      the end result WILL be fixed by working with UPS. but not the paypal claim itself. thats the truth.

      reason this. IF fixing things with UPS solves all, then how is the paypal claim even allowed to be put in? because the paypal claim is between the buyer and seller.

      the UPS claim is only between the seller and UPS.

      see the difference?
      As has been stated repeatedly, the resolution for all of this BEGINS with the seller refunding the buyer. What are you even arguing about?

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      10-09-2012 05:10 PM #62
      Quote Originally Posted by dunhamjr View Post
      i said that actually.

      but that seller to buyer refund again... does not involve UPS at all. and that is the one that take priority since paypal WILL freeze funds in your account.

      UPS is secondary and something that the seller will need to work on to recoup his losses.
      Nobody said anything about anything with UPS resolving the PayPal dispute.

    13. Geriatric Member ByronLLN's Avatar
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      10-09-2012 05:13 PM #63
      Quote Originally Posted by Village Idiot™ View Post
      False. As stated, seller is responsible for recouping from claim if the items are lost or damaged while shipping. It's your responsibility to cover your own ass. Either add the charge in the shipping cost, eat it from your item cost, or don't ship. It's that simple and it's the seller's fault for not covering their own ass.

      I feel like a broken record in a large echoing room.
      Why? The OP is not a business. They're just two people exchanging things. Why do the buyer's things (dollars) take precedent over the seller's things (wheels)?
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      Quote Originally Posted by atomicalex View Post
      Can we just have more boob pics, please?

    14. Senior Member abeR's Avatar
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      10-09-2012 05:14 PM #64
      Quote Originally Posted by SSLByron View Post
      Why? The OP is not a business. They're just two people exchanging things. Why do the buyer's things (dollars) take precedent over the seller's things (wheels)?

      have you ever shipped a set of wheels or anything of value via UPS?

      if so, you would know the answer to this.
      WITW

    15. 10-09-2012 05:16 PM #65
      Quote Originally Posted by 91B3DUB View Post
      Buyer is 100% scamming you.

      If you supplied the buyer with tracking info, then it's on ups, not you, to resolve this. It's the dumbass buyers fault for not opting for insurance. He did that on purpose to scam you.
      Not only are you incorrect, that waffle doesn't even make any sense. Let's hope I never have to buy anything from you.

      ---

      In the even that an item is lost it's the responsibility of the seller to:

      1. Refund the buyer
      2. Seek recourse from the shipping company

      Note that the buyer has no ability to talk to the shipping company in this case, regardless of the state of insurance purchase and any implicit or explicit decline of shipping insurance. You really need to familiarise yourself with credit card and PayPal T&Cs if you want to not sound like a moron.

      Oh, and it's absolved not resolved.
      Last edited by allroad; 10-09-2012 at 05:20 PM.

    16. Geriatric Member ByronLLN's Avatar
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      10-09-2012 05:16 PM #66
      Quote Originally Posted by abeR View Post
      have you ever shipped a set of wheels or anything of value via UPS?

      if so, you would know the answer to this.
      Yes, I've shipped many valuable things, and had many valuable things shipped to me.

      When I'm having something expensive shipped to me, I get insurance.
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      Quote Originally Posted by atomicalex View Post
      Can we just have more boob pics, please?

    17. Senior Member dunhamjr's Avatar
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      10-09-2012 05:16 PM #67
      Quote Originally Posted by jrmcm View Post
      Nobody said anything about anything with UPS resolving the PayPal dispute.
      O'rly??? see below.

      Originally Posted by dunhamjr
      also. even once... IF... UPS owns up and covers the loss, that has NOTHING to do with taking care of the paypal claim.

      Quote Originally Posted by Village Idiot™ View Post
      Yes it does. Refund the money after getting what items back you can from the buyer. You can't expect someone to pay for a screwed up order. File a claim and receive monetary compensation. Everything is resolved.
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    18. Member nm+'s Avatar
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      10-09-2012 05:17 PM #68
      Quote Originally Posted by SSLByron View Post
      Why? The OP is not a business. They're just two people exchanging things. Why do the buyer's things (dollars) take precedent over the seller's things (wheels)?
      Because the contract was for seller to deliver the object to buyer's address. He (via his contractor) failed.
      Quote Originally Posted by Ducky TSX
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    19. Banned jrmcm's Avatar
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      10-09-2012 05:17 PM #69
      Quote Originally Posted by dunhamjr View Post
      O'rly??? see below.

      Originally Posted by dunhamjr
      also. even once... IF... UPS owns up and covers the loss, that has NOTHING to do with taking care of the paypal claim.
      I don't think you understood what you were reading.

    20. Senior Member dunhamjr's Avatar
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      10-09-2012 05:18 PM #70
      either way.
      i am done.

      the OP has his advice and hopefully has learned a lesson for next time around.

      refund the seller 50%... or have the wheels returned and refund 100%.
      close out paypal claim.
      work on UPS claim.
      try to sell remaining 2 wheels.
      lick wounds and move on.
      ???
      no profit... not this time, sorry.
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    21. Member TM87's Avatar
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      10-09-2012 05:18 PM #71
      Quote Originally Posted by SSLByron View Post
      Why? The OP is not a business. They're just two people exchanging things. Why do the buyer's things (dollars) take precedent over the seller's things (wheels)?
      THIS!!

      If you have a PM or Text from buyer saying he refuses insurance, then it shouldnt be your fault.
      Work w the UPS to find the wheels and ship them to you or the buyer. If the buyer refuse, request the wheels he recieved back, and refund him 1/2 of the money till you sort it out w UPS. When the other two wheels arrive or are compensated for, refund the buyer.

      Take it as a leason and dont sell stuff to people who dont want to pay insurance.
      "Your pants too tight,your wheels too bright"

    22. Banned jrmcm's Avatar
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      10-09-2012 05:18 PM #72
      Quote Originally Posted by SSLByron View Post
      Yes, I've shipped many valuable things, and had many valuable things shipped to me.

      When I'm having something expensive shipped to me, I get insurance.
      You understand that it is the seller that actually purchases the shipping insurance, correct?

    23. Banned jrmcm's Avatar
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      10-09-2012 05:19 PM #73
      Quote Originally Posted by TM87 View Post
      THIS!!

      If you have a PM or Text from buyer saying he refuses insurance, then it shouldnt be your fault.
      Work w the UPS to find the wheels and ship them to you or the buyer. If the buyer refuse, request the wheels he recieved back, and refund him 1/2 of the money till you sort it out w UPS. When the other two wheels arrive or are compensated for, refund the buyer.

      Take it as a leason and dont sell stuff to people who dont want to pay insurance.
      Good luck with that

    24. 10-09-2012 05:22 PM #74
      Quote Originally Posted by TM87 View Post
      THIS!!

      If you have a PM or Text from buyer saying he refuses insurance, then it shouldnt be your fault.
      Work w the UPS to find the wheels and ship them to you or the buyer. If the buyer refuse, request the wheels he recieved back, and refund him 1/2 of the money till you sort it out w UPS. When the other two wheels arrive or are compensated for, refund the buyer.

      Take it as a leason and dont sell stuff to people who dont want to pay insurance.
      OMG. Learn first THEN post. Did you even THINK about it before typing?

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      10-09-2012 05:25 PM #75
      Quote Originally Posted by jrmcm View Post
      You understand that it is the seller that actually purchases the shipping insurance, correct?
      I've arranged shipping for items I've purchased before. It's nice to control that aspect of the transaction from top to bottom. Schedule a pickup (or arrange for the seller to make the drop-off), insure it for the value you want it insured for, and you're set.

      You understand that some of these problems arise from being cheap and lazy with shipping options, right?
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      Quote Originally Posted by atomicalex View Post
      Can we just have more boob pics, please?

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