Username or Email Address
Do you already have an account?
Forgot your password?
  • Log in or Sign up

    VWVortex


    The Car Lounge
    Page 3 of 5 FirstFirst 12345 LastLast
    Results 71 to 105 of 160

    Thread: PayPal claim filed against me. What to do?

    1. Member TM87's Avatar
      Join Date
      Dec 30th, 2008
      Location
      Windsor CT
      Posts
      11,549
      Vehicles
      VW
      10-09-2012 05:18 PM #71
      Quote Originally Posted by SSLByron View Post
      Why? The OP is not a business. They're just two people exchanging things. Why do the buyer's things (dollars) take precedent over the seller's things (wheels)?
      THIS!!

      If you have a PM or Text from buyer saying he refuses insurance, then it shouldnt be your fault.
      Work w the UPS to find the wheels and ship them to you or the buyer. If the buyer refuse, request the wheels he recieved back, and refund him 1/2 of the money till you sort it out w UPS. When the other two wheels arrive or are compensated for, refund the buyer.

      Take it as a leason and dont sell stuff to people who dont want to pay insurance.
      "Your pants too tight,your wheels too bright"

    2. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 05:18 PM #72
      Quote Originally Posted by SSLByron View Post
      Yes, I've shipped many valuable things, and had many valuable things shipped to me.

      When I'm having something expensive shipped to me, I get insurance.
      You understand that it is the seller that actually purchases the shipping insurance, correct?

    3. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 05:19 PM #73
      Quote Originally Posted by TM87 View Post
      THIS!!

      If you have a PM or Text from buyer saying he refuses insurance, then it shouldnt be your fault.
      Work w the UPS to find the wheels and ship them to you or the buyer. If the buyer refuse, request the wheels he recieved back, and refund him 1/2 of the money till you sort it out w UPS. When the other two wheels arrive or are compensated for, refund the buyer.

      Take it as a leason and dont sell stuff to people who dont want to pay insurance.
      Good luck with that

    4. 10-09-2012 05:22 PM #74
      Quote Originally Posted by TM87 View Post
      THIS!!

      If you have a PM or Text from buyer saying he refuses insurance, then it shouldnt be your fault.
      Work w the UPS to find the wheels and ship them to you or the buyer. If the buyer refuse, request the wheels he recieved back, and refund him 1/2 of the money till you sort it out w UPS. When the other two wheels arrive or are compensated for, refund the buyer.

      Take it as a leason and dont sell stuff to people who dont want to pay insurance.
      OMG. Learn first THEN post. Did you even THINK about it before typing?

    5. Geriatric Member ByronLLN's Avatar
      Join Date
      Jul 29th, 2004
      Location
      Annapolis, MD
      Posts
      37,129
      Vehicles
      '13 Focus, '08.5 MS3, '97 Wrangler, '90 Miata
      10-09-2012 05:25 PM #75
      Quote Originally Posted by jrmcm View Post
      You understand that it is the seller that actually purchases the shipping insurance, correct?
      I've arranged shipping for items I've purchased before. It's nice to control that aspect of the transaction from top to bottom. Schedule a pickup (or arrange for the seller to make the drop-off), insure it for the value you want it insured for, and you're set.

      You understand that some of these problems arise from being cheap and lazy with shipping options, right?
      www.leftlanenews.com
      @SSLByron, @leftlanenews

    6. Member
      Join Date
      Jan 19th, 2005
      Location
      Shepherdsturd, WV
      Posts
      9,239
      Vehicles
      '12 JKU / '06 FXSTDI
      10-09-2012 05:26 PM #76
      Quote Originally Posted by SSLByron View Post
      Why? The OP is not a business. They're just two people exchanging things. Why do the buyer's things (dollars) take precedent over the seller's things (wheels)?
      It's called personal responsibility. It doesn't matter if it's face to face or over the internet. You can't expect someone else to cover your ass for you. It's like meeting up with someone from out of town and letting them test drive a car they're interested in buying without going with them or taking a check to cover any possible damages. It's stupid not to.

      It doesn't matter if you're running a business or not, you have to cover your own ass.

    7. Member Uberhare's Avatar
      Join Date
      Jul 30th, 2003
      Location
      Spokane WA
      Posts
      7,327
      10-09-2012 05:27 PM #77
      Quote Originally Posted by Village Idiot™ View Post
      False. As stated, seller is responsible for recouping from claim if the items are lost or damaged while shipping. It's your responsibility to cover your own ass. Either add the charge in the shipping cost, eat it from your item cost, or don't ship. It's that simple and it's the seller's fault for not covering their own ass.

      I feel like a broken record in a large echoing room.


      You're 100% correct.

      I've shipped many items via UPS, FedEx, USPS. I shipped a set of Mk4 R32 coilovers several years ago in which UPS damaged the box and lost some of the parts. I had insurance and filed a claim but it still took over a month for them to resolve it. Fill out forms, send them in, get a case number, contact UPS persons, go back and forth via email and phone, etc......it took up a lot of my time to get it resolved.

      Point being, UPS can and will be very difficult to deal with even if you have a legit claim. Prepare for a battle. And if the seller shipped without insurance......good luck. You'll need it.
      Last edited by Uberhare; 10-09-2012 at 05:36 PM.
      The lion does not concern himself with the opinion of the sheep.

    8. Member stascom's Avatar
      Join Date
      Sep 12th, 2009
      Location
      So. Oregon
      Posts
      5,435
      Vehicles
      a Nissan
      10-09-2012 05:29 PM #78
      You used PayPal. Joke's on you. Wrestle it out with UPS. PayPal won't help you.

    9. Geriatric Member ByronLLN's Avatar
      Join Date
      Jul 29th, 2004
      Location
      Annapolis, MD
      Posts
      37,129
      Vehicles
      '13 Focus, '08.5 MS3, '97 Wrangler, '90 Miata
      10-09-2012 05:30 PM #79
      Quote Originally Posted by nm+ View Post
      Because the contract was for seller to deliver the object to buyer's address. He (via his contractor) failed.
      I'd be interested in your take on the buyer lying about the OP's efforts to right the situation.
      www.leftlanenews.com
      @SSLByron, @leftlanenews

    10. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 05:33 PM #80
      Quote Originally Posted by SSLByron View Post
      I'd be interested in your take on the buyer lying about the OP's efforts to right the situation.
      I know you didn't ask me, but... Unsavory, but ultimately has no bearing on liability in this circumstance. Really, the buyer wasted his breath with it.

    11. Senior Member abeR's Avatar
      Join Date
      Sep 13th, 2002
      Location
      Joe's Garage / Chicago
      Posts
      24,369
      Vehicles
      3.2 electric boogaloo bitches
      10-09-2012 05:33 PM #81
      Quote Originally Posted by SSLByron View Post
      I'd be interested in your take on the buyer lying about the OP's efforts to right the situation.

      still has nothing to do with the fact that the seller is responsible for his own loss.
      WITW2014 UNIbrace

    12. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 05:36 PM #82
      Quote Originally Posted by SSLByron View Post
      I've arranged shipping for items I've purchased before. It's nice to control that aspect of the transaction from top to bottom. Schedule a pickup (or arrange for the seller to make the drop-off), insure it for the value you want it insured for, and you're set.

      You understand that some of these problems arise from being cheap and lazy with shipping options, right?
      That's fine if a buyer wants to go that route. Most don't, and even some sellers won't allow for it. You know as well as I do that the typical transaction involves the seller purchasing the shipping.

    13. Senior Member Hostile's Avatar
      Join Date
      May 29th, 2002
      Location
      NoVA
      Posts
      29,160
      Vehicles
      '15 STi & '13 GTI
      10-09-2012 05:37 PM #83
      Quote Originally Posted by jrmcm View Post
      You understand that it is the seller that actually purchases the shipping insurance, correct?
      And if the OP had just sucked it up and paid for it himself he wouldn't be in this predicament. Or are you being sarcastic again...?

    14. Member
      Join Date
      Apr 4th, 2005
      Location
      NYC
      Posts
      10,805
      Vehicles
      M-Coupe
      10-09-2012 05:38 PM #84
      legally it is your responsibility to get the package to the buyer, this is why you insure packages (for your OWN sake, NOT the buyer's)

      sorry man, this will be pinned on you here.
      unaffiliated

    15. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 05:38 PM #85
      Quote Originally Posted by Hostile View Post
      And if the OP had just sucked it up and paid for it himself he wouldn't be in this predicament. Or are you being sarcastic again...?
      I never said he shouldn't have. You're annoying.

    16. Member Uberhare's Avatar
      Join Date
      Jul 30th, 2003
      Location
      Spokane WA
      Posts
      7,327
      10-09-2012 05:42 PM #86
      It's amazing to read how many people don't know how shipping via UPS works and how Paypal works. The truely scary thing is how many people think it's always the other person's fault or somehow the other person has to be the responsible party. Fact is, whenever you deal with ANYTHING online you always have to cover yourself.


      It makes for an entertaining thread to read at work.....
      The lion does not concern himself with the opinion of the sheep.

    17. Member dmorrow's Avatar
      Join Date
      Jun 9th, 2000
      Location
      Cincinnati, OH
      Posts
      3,569
      Vehicles
      '06 BMW Z4M Coupe, '13 Cadillac ATS 3.6 RWD
      10-09-2012 05:49 PM #87
      Quote Originally Posted by SSLByron View Post
      I'd be interested in your take on the buyer lying about the OP's efforts to right the situation.
      The fact that there was multiple texts and calls and it wasn't resolved tells me the Buyer was correct. Buyer - "2 wheels didn't get here, I can send them back and will need a full refund or you can supply 2 more wheels that I haven't received. You are welcome to try to work this out with UPS".

      After this what else could or should the buyer do besides file a claim with Paypal? OP said wheels were lost by UPS.

    18. Member mike02467's Avatar
      Join Date
      Mar 17th, 2010
      Location
      In a VPN tunnel
      Posts
      2,938
      Vehicles
      Something I bought at Weymouth Honda
      10-09-2012 05:56 PM #88
      Quote Originally Posted by jrmcm View Post
      I'd bet almost anything that the overwhelming #1 reason for package loss is them leaving packages at the wrong address and people keeping other people's sh!t.

      UPS once left a set of shocks & springs I'd ordered at the wrong house, three streets over, with a totally different house number. Nothing about the address was remotely close or easily confused. Luckily, the people that received it brought it to me after I chewed UPS a new a$$hole and let the company I purchased from have it as well when they told me I was s.o.l.
      IDK man, I feel like they probably have more losses leaving packages on porches and in vestibules than the drivers ****ing up and going to the wrong address.

    19. Senior Member mad8vgti's Avatar
      Join Date
      Nov 5th, 2009
      Location
      CAPE COD MA.
      Posts
      20,624
      Vehicles
      88 SCIROCCO 93 CORRADO
      10-09-2012 06:01 PM #89
      same deal here. the paypal will always side with the buyer. paypal sucks.

    20. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 06:02 PM #90
      Quote Originally Posted by mad8vgti View Post
      same deal here. the paypal will always side with the buyer. paypal sucks.
      How are they wrong in this instance?

    21. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 06:03 PM #91
      Quote Originally Posted by mike02467 View Post
      IDK man, I feel like they probably have more losses leaving packages on porches and in vestibules than the drivers ****ing up and going to the wrong address.
      I could be made to believe that pretty easily

    22. Member
      Join Date
      Apr 4th, 2005
      Location
      NYC
      Posts
      10,805
      Vehicles
      M-Coupe
      10-09-2012 06:04 PM #92
      Quote Originally Posted by mad8vgti View Post
      same deal here. the paypal will always side with the buyer. paypal sucks.
      a lost/damanged package is the seller's fault, not the buyer's, this is why PayPal usually sides with Buyers
      unaffiliated

    23. Member nm+'s Avatar
      Join Date
      Jan 6th, 2006
      Location
      Land of Bro-Dozer Ya Yas
      Posts
      19,165
      Vehicles
      2005 Legacy GT Wagon 5MT w/overnight diffs from Japan; 2013 Mazda 2 5MT
      10-09-2012 06:11 PM #93
      Quote Originally Posted by jrmcm View Post
      I know you didn't ask me, but... Unsavory, but ultimately has no bearing on liability in this circumstance. Really, the buyer wasted his breath with it.
      This. Because UPS shows the items as undelivered and doesn't seem to dispute they lost them, the buyer's credibility is irrelevant.

      In the case you provided, where you paid for the insurance and shipping, that contract is different. In that case, you have paid to have the item delivered to UPS. If the seller fails to do that, he his still liable.

      This is why in commerce things like FOB [City] are fairly important.
      Quote Originally Posted by Ducky TSX
      The Car Lounge likes to compare apples to llamas

    24. Member a2a4raddo's Avatar
      Join Date
      Aug 14th, 2001
      Location
      New York
      Posts
      19,860
      Vehicles
      Porsche & Honda
      10-09-2012 06:21 PM #94
      Quote Originally Posted by dmorrow View Post
      The fact that there was multiple texts and calls and it wasn't resolved tells me the Buyer was correct. Buyer - "2 wheels didn't get here, I can send them back and will need a full refund or you can supply 2 more wheels that I haven't received. You are welcome to try to work this out with UPS".

      After this what else could or should the buyer do besides file a claim with Paypal? OP said wheels were lost by UPS.


      I sold a Ducati 2 Seat Tail that was misrepresented in the ad on ebay. My Wife misrepresented it (not intentionally) as being brand new rather then being an item with "new paint". The Color was not a 100% match. As a seller, i gave the buyer options...i can either partially refund his money and sell the item for half price, or he could ship back and i will reinburse him the full amount including shipping costs. He chose option 2 and i took a big hit (shipping costs X 2 on the item).

      Quote Originally Posted by mike02467 View Post
      IDK man, I feel like they probably have more losses leaving packages on porches and in vestibules than the drivers ****ing up and going to the wrong address.
      I agree with this. I had a package shipped to me which was left on my front steps. UPS had the item as delivered. It was never delivered, that or someone walked by and stole the item before i got home. The Seller sent me a new item at cost and then dealt with UPS to get a reinbursement for the original. Thats how it works. The Seller is always responsible. Not the buyer.


      The Correct course of action for the OP is to first reinburse the buyer for the 2 wheels. Which will handle the paypal situation. Then he needs to deal with UPS himself in regards to getting his money back from them or getting the wheels back from them. If the whees were sold for over $100.00 each, then hopefully they find them...otherwise he is taking a loss.
      Last edited by a2a4raddo; 10-09-2012 at 06:34 PM.

    25. Banned Hurt's Avatar
      Join Date
      May 3rd, 2011
      Location
      Boston, MA
      Posts
      3,846
      Vehicles
      1998 Jetta GT, 1998 GTI 2.0, 2012 GLI, 2012 GTI
      10-09-2012 06:21 PM #95
      Quote Originally Posted by 911_fan View Post
      Buyer is 100% scamming you.

      If you supplied the buyer with tracking info, then it's on ups, not you, to resolve this. It's the dumbass buyers fault for not opting for insurance. He did that on purpose to scam you. Insurance is cheap, so no excuse. As soon as you handed the product over to ups, it's on them to deliver. I tell this to anyone buying from me. As soon as it leaves my hands (as by providing tracking info to buyer as proof) I'm resolved of all responsibility.
      x 10000000000000000000000000000000001

    26. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 06:23 PM #96
      Quote Originally Posted by Hurt View Post
      x 10000000000000000000000000000000001
      No x 20000000000000000000000000000000002

    27. Senior Member Aonarch's Avatar
      Join Date
      Dec 4th, 2006
      Location
      US 129/ GA SR 60
      Posts
      34,069
      Vehicles
      The Standard of the World | Das Auto | Feed Your Restless
      10-09-2012 06:25 PM #97
      I think this thread jinxed me. A buyer is trying to scam me right now...
      Semper Fi | USMC '06-'14 | 0311 | 0331| 0933
      Aonarch's Blog!
      Quote Originally Posted by Mark Twain
      Never argue with stupid people, they will drag you down to their level and beat you with experience.

    28. Member phil123's Avatar
      Join Date
      Aug 13th, 2009
      Location
      Irvine, CA
      Posts
      6,299
      10-09-2012 06:29 PM #98
      I'll throw my 2 cents in.

      Domestic packages always insure for the full value. I have had a "lost" package with UPS, and guess what, they found it in one of their hubs.

      I forget what the time frame is, but there is diffently a time frame in which UPS has to recover your package BEFORE they pay you out the insurance figure. 3 days before the deadline they found the steering wheel.

      Meaning I would NOT refund the guy his money until you have the money/wheels/something from UPS.

      Just out of curiousity, who is this guy in NORCAL?
      2014 Focus ST | 2001 Cabrio VR-T | 1995 GTI VR6
      A2Resource |

      FS: BBS Steering Wheel (3 spoke) | MK3.5 Mirrors

    29. Banned TheGreenspanator's Avatar
      Join Date
      Sep 20th, 2005
      Location
      Downingtown, PA
      Posts
      5,164
      Vehicles
      2 57 Bel Airs 65 Corvair 66 SS396 68 Dart 73 Vette 86 Golf 97 GTI 99/04 Neons & a truck
      10-09-2012 06:31 PM #99
      Quote Originally Posted by bubbagti View Post
      This.
      Welcome to being a seller using Paypal. You are 99% of the time in the wrong no matter what the facts are for the case
      x11ty. You can't even open a claim against a buyer who's trying to blackmail you/commit fraud. Buyers have all the rights now

      Sent from my shoe phone

    30. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 06:31 PM #100
      Quote Originally Posted by phil123 View Post
      Meaning I would NOT refund the guy his money until you have the money/wheels/something from UPS.
      Again, good luck with that.
      If I was a buyer and you pulled that kinda crap on me, my next call would be to my attorney, and you'd be issuing me a refund with a quickness.

    31. Member nm+'s Avatar
      Join Date
      Jan 6th, 2006
      Location
      Land of Bro-Dozer Ya Yas
      Posts
      19,165
      Vehicles
      2005 Legacy GT Wagon 5MT w/overnight diffs from Japan; 2013 Mazda 2 5MT
      10-09-2012 06:35 PM #101
      Quote Originally Posted by jrmcm View Post
      Again, good luck with that.
      If I was a buyer and you pulled that kinda crap on me, my next call would be to my attorney, and you'd be issuing me a refund with a quickness.
      I think he's well within his rights to wait until he gets confirmation that the other 2 wheels have been dropped off for shipping.
      Quote Originally Posted by Ducky TSX
      The Car Lounge likes to compare apples to llamas

    32. Member jrmcm's Avatar
      Join Date
      Jul 27th, 2001
      Location
      Plano, TX
      Posts
      5,458
      Vehicles
      2008 BMW 550i ...................... 2011 Mazda CX-9
      10-09-2012 06:38 PM #102
      Quote Originally Posted by nm+ View Post
      I think he's well within his rights to wait until he gets confirmation that the other 2 wheels have been dropped off for shipping.
      That wasn't how I took what he was saying. My take was that if he were the seller in this case, he would not offer a refund to the buyer until he had resolved the claim with UPS.

    33. Member nm+'s Avatar
      Join Date
      Jan 6th, 2006
      Location
      Land of Bro-Dozer Ya Yas
      Posts
      19,165
      Vehicles
      2005 Legacy GT Wagon 5MT w/overnight diffs from Japan; 2013 Mazda 2 5MT
      10-09-2012 06:40 PM #103
      Quote Originally Posted by jrmcm View Post
      That wasn't how I took what he was saying. My take was that if he were the seller in this case, he would not offer a refund to the buyer until he had resolved the claim with UPS.
      Oh yeah. **** that. His dispute with UPS has nothing to do with buyer.
      Quote Originally Posted by Ducky TSX
      The Car Lounge likes to compare apples to llamas

    34. Member
      Join Date
      May 8th, 2002
      Location
      Plano, TX
      Posts
      6,431
      Vehicles
      2012 Fiat 500, 1984 VW Vanagon, 2007 Kia Rondo
      10-09-2012 06:41 PM #104
      Quote Originally Posted by mike02467 View Post
      IDK man, I feel like they probably have more losses leaving packages on porches and in vestibules than the drivers ****ing up and going to the wrong address.
      I'd be curious what the actual theft rate is on UPS, Fed Ex, etc. I thought I had heard years ago that it was pretty high. Especially for drivers - all they have to do is drive to an address, scan the package into their system, and then drive off with it. As far as their computer system is concerned, the package was delivered because it was scanned. The fact that the driver never actually dropped it on the porch would not generally be known. I could imagine something like having a secondary vehicle parked along your route (or something similar) where you could drop the packages that you wanted to keep, who would know? GPS tracking on the truck would show you were on your route, the company computer system says it was delivered, and unless someone actually had video of you never showing up (which yes, I know, does seem to be becoming more popular nowadays), who would know? It's the buyer's word against the shipping company's computer system basically. The seller would rely on their tracking to show that it was delivered, they'd never know if it was actually stolen or not. Just sayin'......Anyone on here work or ever work for the major companies?

    35. Member nm+'s Avatar
      Join Date
      Jan 6th, 2006
      Location
      Land of Bro-Dozer Ya Yas
      Posts
      19,165
      Vehicles
      2005 Legacy GT Wagon 5MT w/overnight diffs from Japan; 2013 Mazda 2 5MT
      10-09-2012 06:43 PM #105
      Quote Originally Posted by MeineFolks'wagen View Post
      I'd be curious what the actual theft rate is on UPS, Fed Ex, etc. I thought I had heard years ago that it was pretty high. Especially for drivers - all they have to do is drive to an address, scan the package into their system, and then drive off with it. As far as their computer system is concerned, the package was delivered because it was scanned. The fact that the driver never actually dropped it on the porch would not generally be known. I could imagine something like having a secondary vehicle parked along your route (or something similar) where you could drop the packages that you wanted to keep, who would know? GPS tracking on the truck would show you were on your route, the company computer system says it was delivered, and unless someone actually had video of you never showing up (which yes, I know, does seem to be becoming more popular nowadays), who would know? It's the buyer's word against the shipping company's computer system basically. The seller would rely on their tracking to show that it was delivered, they'd never know if it was actually stolen or not. Just sayin'......Anyone on here work or ever work for the major companies?
      My understanding is that most of the loss comes at the processing centers, not at the driver's end. It would be much easier to track driver's loss as it is checked out on the truck. One package would be a fluke, but enough to make it profitable would raise serious red flags.
      Quote Originally Posted by Ducky TSX
      The Car Lounge likes to compare apples to llamas

    Page 3 of 5 FirstFirst 12345 LastLast

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •