I was shopping for an iDrive controller for a friend’s BMW and found ECS Tuning had a competitive price. Before placing an order I went on a chat to verify if the part was really in stock and was assured it was in stock and ready for shipment. Placed the order and later in the day received notification that a FedEx label was created. Of course during tracking I notice ECS mentions it takes 24-48 hours for the tracking to become active. So today approximately 24 hours post order I check tracking and it’s still just a created label. Call FedEx and they verify it’s not yet scanned. I get on a chat with Rachel (aka Kelly Ann Conway) and get absolutely nowhere. She insists it’s typical for packages to get picked up from ECS by Fed Ex and not get scanned. I’m calling BS on that story. Why would FedEx touch anything without some form of proof? I’m finished with ECS. They are scamming people by saying an item ships same day. They are scamming people by not telling people nothing happens for 24-48 hours. I have not piled on when I have seen other complaints of ECS’s bad service, but now I understand their dishonest and unseemly practices that lead to bad customer experiences. Ships today means it is in transit not that a label was created. Alternative facts.