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    Thread: ECS Tuning Alternative facts, buyer beware

    1. 02-16-2017 12:35 AM #26
      "Same day shipping" doesn't really have a legal definition. "Shipping" could mean boxing it up, getting it ready to be shipped, printing a label, and notifying a courier. It might mean its actually on its way. I don't really see that as a "scam". You can always cancel the order if you aren't happy, so I'm not seeing how you were scammed.

    2. 02-16-2017 12:44 AM #27
      Wow, blasting a well known/respected company in under the time frame advertised for shipping. You stated yourself "24-48 hours" then complained after 24 hours.......makes sense lol


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      02-16-2017 01:25 AM #28
      So OP really posting fake news?

    4. 02-16-2017 01:28 AM #29
      Quote Originally Posted by Nutz4VW View Post
      So OP really posting fake news?
      Not really, he's complaining about ECS not shipping by the 24 hour mark when they stated 24-48 hours. He expected it to be done by 24 at the latest.


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      02-16-2017 01:48 AM #30
      Fedex tracking isn't always accurate. I had the tracking stuck at 'Label created' even days after dropping off the package at a shipping center. Also, I agree with other posters that publicly shaming the company for a minor shipping issue isn't a good thing.

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      02-16-2017 02:33 AM #31
      Quote Originally Posted by jbx2 View Post
      I was shopping for an iDrive controller for a friend’s BMW and found ECS Tuning had a competitive price. Before placing an order I went on a chat to verify if the part was really in stock and was assured it was in stock and ready for shipment. Placed the order and later in the day received notification that a FedEx label was created. Of course during tracking I notice ECS mentions it takes 24-48 hours for the tracking to become active. So today approximately 24 hours post order I check tracking and it’s still just a created label. Call FedEx and they verify it’s not yet scanned. I get on a chat with Rachel (aka Kelly Ann Conway) and get absolutely nowhere. She insists it’s typical for packages to get picked up from ECS by Fed Ex and not get scanned. I’m calling BS on that story. Why would FedEx touch anything without some form of proof? I’m finished with ECS. They are scamming people by saying an item ships same day. They are scamming people by not telling people nothing happens for 24-48 hours. I have not piled on when I have seen other complaints of ECS’s bad service, but now I understand their dishonest and unseemly practices that lead to bad customer experiences. Ships today means it is in transit not that a label was created. Alternative facts.


      MK7 Content

      ECS shipping sucks bro. They have everything you need, you are just going to have to wait a week to get it!

      My only problem with ECS is sometimes the information they have listed in the product details is incorrect
      Last edited by SydBarrett420; 02-16-2017 at 02:38 AM.
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      02-16-2017 06:40 AM #32
      Quote Originally Posted by Schultzie78 View Post
      What make and year bimmer. Just asking cause I looked up some idrives at ECS for bimmers and they say usually ships within 5 days.


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      02-16-2017 07:22 AM #33
      ECS drives me crazy for 100 reasons, but shipping labels is not one of them. I've had parts from them show up at my house before the label showed up in FedEx's system. The only scan would be a delivery scan.
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      02-16-2017 07:25 AM #34
      It is an outrage. They should stick to their word.

      Demand they build you a TT-RS.

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      02-16-2017 07:28 AM #35
      I have my own reasons not to like ECS, but I think you're jumping the gun here a bit.

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      02-16-2017 08:01 AM #36
      I do TONS of business with ECS and give them 11 thumbs up.

      Maybe I am from the old school where we didn't need to track the packages 8 times per day?

      Trust me- you will get your item in the allotted time.

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      02-16-2017 08:26 AM #37
      1) Chill
      2) It is common for tracking to not update as soon as your panties get twisted.
      3) Chill

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      02-16-2017 08:32 AM #38
      Oh, and in before you get really whiny and want to say something about BBB or small claims court for the inconvenience. I've seen it with our customers over similar hilarious complaints.

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      02-16-2017 08:37 AM #39
      My god this is everything wrong with the world in one post OP....

      Go sit on your pitchfork.

    15. 02-16-2017 08:56 AM #40
      Oh look its the monthly ECS bashing thread. I hope whining on the internet made you feel all better OP.

      I have been doing business with ECS for years and never had an issue. Just ordered a new wiper arm last week and it showed up two days after my order was placed. No fuss, no muss.

      So over people immediately jumping on the web or social media and trying to drag down company names for such trivial crap.

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      02-16-2017 09:10 AM #41
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      02-16-2017 09:18 AM #42
      Thought this post was going to be some kind of scandal of information about how ECS products are not what they seem in terms of performance or quality or something. Ended up reading about a person who does not understand that "label created" means the business has simply printed a label from the shippers site to stick on the package. Boo-hoo it didn't ship in a day, instead of web-chatting why not just call and talk to a person and see if they can provide a discount or a free sticker with your purchase.
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      02-16-2017 09:22 AM #43
      Quote Originally Posted by madrussian View Post
      My god this is everything wrong with the world in one post OP....

      Go sit on your pitchfork.
      Came here to see what the weekly ECS whine was, and it may be the dumbest one ever.

      I've been ordering from ECS since almost the first week I bought my 20th nearly seven years ago, and I've never had a bad experience. Shipping can be a bit slow, but damn, it's February and they're in Ohio.
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    19. 02-16-2017 09:30 AM #44
      Quote Originally Posted by 16volt
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      02-16-2017 09:32 AM #45
      Quote Originally Posted by RedMK7Dave View Post
      I on the other hand ✋ would like to say that if you have received poor customer support you need to contact a human being and speak to them and not blast them in a public forum. I have had nothing but good customer service through them. I believe your issue is really with FedEx. I will be honest my wife is in works at FedEx and knows how things work.

      If you are shipping via ground, then if a contractor for FedEx picks up your package then the initial scan will not hit FedEx's system until it is actually in the hands of a FedEx employee, and that may not happen until it hits the sorting center in a major city. Now if the contractor picks it up (contacted by FedEx) they take it to their holding facility and call for a pick up. Which in most cases can take anywhere from 24-48hrs for departure from the contractor holding facility because they only make truck runs on certain determined days to those contractor based facilities. That's why often the initial scan for a package shipped ground from me comes from Orlando or Tampa Florida, but I live in Lakeland which is 55 miles away from a Major sort facility that is actually run by FedEx ground. Ground is also a Monday through Friday shipper so don't count weekends into your number of days. That's how ground shipping for FedEx works and you get what you pay for.

      FedEx Air also has similar ways of pickup, often if in a out of the way location the item it is picked up by a contractor and taken to a airport in the region for that location. If that airport location is also run by a contractor then your first scan will not hit until it hits the sort facility in Tennessee. Note that if I ship a air package from me to my neighbor it will go from here to Tennessee and back. If there is any weather conditions that are affecting your shipment from that contractors location they are posted on FedEx's website daily, weather is not good in a lot of locations right now and could delay the initial scan of it hasn't exchanged hands between a FedEx employee and the contractor. FedEx overnight packages have delivered to me before I even saw the first scan.

      Just because you have not seen a scan does not mean that it has not left ECS's facility. I am sorry if you feel as though I am blasting you with information but, I have been in your situation thinking it is the shippers of vendors fault and my wife has educated me more than once and told me to be patient. Just my .02 cents.

      Also note the FedEx Economy is often handled by USPS and there are no tracking updates. If you used their free shipping that is likely what ECS used.

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      02-16-2017 09:34 AM #46
      Quote Originally Posted by RedMK7Dave View Post
      Addendum to my post, most Ohio locations for FedEx are currently two days behind because of weather. ECS is in Norton, Ohio and the nearest ground shipping facility that is FedEx run is in Akron, Ohio. Akron is a good distance from Norton and ECS so likely a contract courier handles the pick up in a little truck and it likely won't get a scan until it hits Akron or Cleveland. FedEx ground is a 8-5 business and requires 24hr notice for pickup. For a company like ECS they likely have a scheduled daily pick up which if it is anywhere near 5pm you are unlikely to see a scan for 48-72 hours and maybe even 4 days due to the backed up packages. Please be patient, note that I don't work for ECS or have any affiliation to ECS or FedEx. This is all second hand knowledge. Air is currently backed up as well in that location. Technically FedEx air and ground are 2 separate companies both with different operating parameters and policies. FedEx ground is a all contractor based company.
      Might want to check your facts.. Akron is not a "good distance from Norton"

      From Akron, Ohio
      To Norton, Ohio

      DrivingTransitWalkingCycling

      Map from Akron, Ohio to Norton, Ohio
      15 min (10.5 mi) via I-76 W

    22. 02-16-2017 09:36 AM #47
      Quote Originally Posted by PoorHouse View Post
      Also note the FedEx Economy is often handled by USPS and there are no tracking updates. If you used their free shipping that is likely what ECS used.
      Yep that is called smartpost and it is solely run by the usps, and the pickup and delivery is done by the usps. Sometimes tracking is very spotty typically it is only scanned at each postal facility as it passes through the system. If it only changes hands once before it gets to you, typically status is very limited.

    23. 02-16-2017 09:39 AM #48
      Quote Originally Posted by Cameron1152 View Post
      Might want to check your facts.. Akron is not a "good distance from Norton"

      From Akron, Ohio
      To Norton, Ohio

      DrivingTransitWalkingCycling

      Map from Akron, Ohio to Norton, Ohio
      15 min (10.5 mi) via I-76 W
      Not sure I really care the distance. Either way

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      02-16-2017 10:08 AM #50
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