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    Thread: ECS Tuning Alternative facts, buyer beware

    1. Member derekjl's Avatar
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      02-17-2017 02:21 AM #76
      Used ECS Tuning since 2006, always A++ customer service in my experience.
      Need VAG-COM work in CNY? PM me!

      OEM+

    2. Member WilboBaggins's Avatar
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      02-17-2017 11:51 AM #77
      I really like ECS overall. Some small gripes here and there, but they've been a great company with excellent customer service. Their website is also hands down the best for finding parts and part numbers.

      That being said, everyone always complained about their shipping costs. They weren't totally unreasonable, but everyone still complained. A couple of times when I bought a $5 item that literally weighed less than 1/2 pound, I emailed them and they waved the shipping cost. So the cost was what it was, but you could usually place an order on Monday, and they would ship it on Wednesday (if they had to warehouse transfer parts), and I would get it on Friday (OH to VA).

      Lately though, I think in response to their shipping complaints, they've used Fedex Smartpost as their free shipping option for orders over $99 (I think). Smartpost kinda sucks. Idk if it's Fedex's or USPS's fault but it takes forever compared to Fedex Ground or USPS Priority Mail.

      Case in point. I place an order on Sunday. Parts should be available to ship in 2 days. Wednesday it is marked as "shipped," but the tracking shows it finally departed the Fedex location in Ohio early Friday morning. Estimated delivery is now Wednesday the following week. So instead of paying ~$10 for shipping and getting it within about 5 days, you can get free shipping but it will take about 10 days to receive.

      That being said, I'm now going to be driving about 40 miles round trip on Saturday to pick up a $3 part from the stealership so that I can do the job I was planning to do over the long weekend (everything else in the order I'm waiting for is for a different job).

      So, does the Smartpost shipping suck? Yes, pretty much. Is it ECS's fault? No. Will I be using ECS in the future? Of course. Will I be considering paying for shipping if I don't want to wait 10+ days for their free shipping? Yes. Would I go and make a thread on TCL putting ECS on blast for offering free, slow shipping? No.

      EDIT: So I ended up receiving the parts today via USPS. Color me impressed. It was scheduled for delivery Wednesday and showed up today (Saturday). Not bad for free shipping on an order placed 6 days ago. I guess that's the variability with the SmartPost though.
      Last edited by WilboBaggins; 02-18-2017 at 12:48 PM.

    3. Member AlexsVR6's Avatar
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      02-17-2017 01:14 PM #78

    4. Member
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      02-17-2017 02:41 PM #79
      Quote Originally Posted by chris86vw View Post
      Smart post is picked up and transported over the main distance by fedex. At the final depot nearest to you it is then transported to the USPS depot, then to your local post off and final delivery is done via the USPS.

      It is a special service and fedex driver must be told which packages are smart post so that they get sorted properly.

      That's not what happens with my orders shipped that way. And I'm fairly near ECS. If they would just drop in USPS it would go to Akron hub, and they would truck to CLE where it would be routed to the Brigs office and then delivered to my house 2 days max.

      Insted Fedex takes the package to PA, PA drops in mail PA USPS hub sends to CLE hub CLE hub sends to brings and brings sends out for delivery. This is typically 5 days later.

      Just drop the local stuff in the post office to start with ECS!!!!!!!

    5. Member GoHomePossum's Avatar
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      02-17-2017 02:58 PM #80
      Let's face it, the OP has been here since 2003, and has only 600 posts.

      The chances of him revisiting this thread are very slim
      I now have an InstaGram: emmettlodge

    6. Moderator 03_uni-B's Avatar
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      02-17-2017 03:03 PM #81
      Quote Originally Posted by GoHomePossum View Post
      Let's face it, the OP has been here since 2003, and has only 600 posts.

      The chances of him revisiting this thread are very slim
      He didn't get the response he wanted so he just watched the thread crash and burn.

    7. 02-17-2017 03:07 PM #82
      Quote Originally Posted by 03_uni-B View Post
      He didn't get the response he wanted so he just watched the thread crash and burn.
      ^this


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    8. Member GasInMyVeins's Avatar
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      02-17-2017 03:10 PM #83
      Quote Originally Posted by 03_uni-B View Post
      He didn't get the response he wanted so he just watched the thread crash and burn.
      I'm sad OP won't be back.
      2003 GTI 20AE #1901: my Jazz Blue racecar
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    9. Member Non_Affiliated's Avatar
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      02-17-2017 09:11 PM #84
      BUT I WANT AN UMPA LOOMPA NOW!

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      We're the middle children of history, man. No purpose or place. We have no Great War. No Great Depression. Our Great War's a spiritual war... our Great Depression is our lives. We've all been raised on television to believe that one day we'd all be millionaires, and movie gods, and rock stars. But we won't. And we're slowly learning that fact. And we're very, very pissed off.

    10. Senior Member WineBasket2.0t's Avatar
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      02-18-2017 12:20 AM #85
      this is what happens when you're born after 1985
      I'm just a regular Joe, with a regular job. I'm your average white, suburbanite slob.

      Quote Originally Posted by Rabbit5GTI
      You have cornered the entire 'I hate Ford Fusions' market around here
      Quote Originally Posted by Turbio!
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    11. Member Blade3562's Avatar
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      02-18-2017 12:27 AM #86
      Quote Originally Posted by jszucs View Post
      That's not what happens with my orders shipped that way. And I'm fairly near ECS. If they would just drop in USPS it would go to Akron hub, and they would truck to CLE where it would be routed to the Brigs office and then delivered to my house 2 days max.

      Insted Fedex takes the package to PA, PA drops in mail PA USPS hub sends to CLE hub CLE hub sends to brings and brings sends out for delivery. This is typically 5 days later.

      Just drop the local stuff in the post office to start with ECS!!!!!!!
      This times a billion. I wish they would just offer local pickup. It sucks when you live withing 20-30 min and it takes over a week for a small item.

      Quote Originally Posted by ECS Tuning View Post
      I do apologize for older car (mk1 for example) parts issue. Sadly much of the time we are told by VW/BMW/MB/etc that the parts are available (hence why our site shows them available) only to find out.. no not really after we submit the purchase order to them. I don't mean to make excuses, but this is pain I also feel with some of my toys.
      -James
      I wasn't trying to bash just venting lol. It's just frustrating when you're looking for that one part. Pay for it etc. Then get the call um sir we don't have that part anymore lol.
      Last edited by Blade3562; 02-18-2017 at 12:31 AM.

    12. Member gsprobe02's Avatar
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      02-18-2017 11:24 AM #87
      Got my new diverter valve on Thursday - exactly as promised.

    13. Member Raek's Avatar
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      02-18-2017 11:40 AM #88
      I just put together a timeline of how much money I've spent with ECS since 2006 and now I'm sad.

      Although out of ALL of these orders, I've never had a problem.


    14. 02-18-2017 11:44 AM #89
      Quote Originally Posted by Raek View Post
      I just put together a timeline of how much money I've spent with ECS since 2006 and now I'm sad.

      Although out of ALL of these orders, I've never had a problem.

      Snap!!!!


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    15. Member gsprobe02's Avatar
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      02-18-2017 12:10 PM #90
      Quote Originally Posted by Raek View Post
      I just put together a timeline of how much money I've spent with ECS since 2006 and now I'm sad.

      Although out of ALL of these orders, I've never had a problem.

      I think when I checked mine it even showed the prices for each order -

      Money well spent

    16. Member Bicycle019's Avatar
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      02-18-2017 12:40 PM #91
      Placed order from ECS this past Tuesday, had items arrive via USPS yesterday (Friday) which seems pretty spot on to me. Spent a bunch of $$ with them over the years, never really had any issues. Still on the list of Bicycle019 approved vendors.
      DCI - Party time, excellent.

    17. Member Dave, Bro's Avatar
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      02-18-2017 12:42 PM #92
      You know u out can select which carrier to use right? FedEx, UPS, or USPS.
      Instagram : @davexbro \ David Jasneski Photography \ TDI \ Lace Up \ Live Low Or Die \ Rochester NH GTG http://forums.vwvortex.com/showthrea...chester-NH-GTG
      Quote Originally Posted by passattimmy View Post
      I've never owned a passat

    18. Member gonzo08452's Avatar
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      02-18-2017 01:28 PM #93
      Quote Originally Posted by Dave, Bro View Post
      You know u out can select which carrier to use right? FedEx, UPS, or USPS.
      Via drone would be nice

      This reminds me that I need to order a final stage resistor for the 325.

    19. Member DonL's Avatar
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      02-18-2017 09:01 PM #94
      Quote Originally Posted by Sump View Post
      I ordered from ECS recently and they shipped so fast I got the items before OP could spell snowflake.
      Except he'll spell it snoahflayke, because he's so special and different.

      Maybe he'll brush the sand out of his vajayjay. Do you over-react like this if McD's forgets to super-size your fries? Threaten to sue for false advertising and plaster social media over the unmitigated gall of those corporate bastards to cheat you out of your $0.89? OP, get over yourself, really.
      Quote Originally Posted by jamie@vwvortex
      I'm not grouping everyone together - I would have said everyone in this forum is a moron.

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