On the initial test drive before negotiating my new-to-me (CPO 2015 Passat V6) car, I noted the need to rebalance the wheels and perform a 4-wheel alignment. The seller (VW dealership 100 mi away) agreed to have this done before the sale.
When I picked it up today, they provided me a copy of the service receipt confirming the work done, including the before/after specs on the alignment. The only other thing they needed to do was re-inflate the tires, which were checked when it was 80 deg. out, since today it was 50 deg. (enough to trigger a TPMS warning). Everything seemed in order so we finished the paper chase and I was on my way.
Once I got out on open road I discovered almost the exact same symptoms as from the test drive
- The car vibrates starting at 60 mph. It gets worse with more speed. It's definitely in the steering wheel (if you loosen your grip on it, it will vibrate in your hands), and I'm pretty sure it's in the seat too, so it's all 4 wheels. It's masked by the rumbling of imperfect roads, but on perfect tarmac, it's definitely there.
- The car pulls to the left slightly, even on flat road. If I actively hold the steering wheel straight, the car tracks straight. But if I loosen my grip, the wheel wants to turn a few degrees left, and the car will follow. Previously, the car would pull left with the wheel held straight.
The CPO report shows 7/32" on the tires all around. And again, the wheels have been rebalanced, and a 4-wheel alignment completed, both before the sale.
Either there's something else at work here, or this dealership sucks at wheel balancing and alignment, or they wrote up a bogus service ticked and didn't actually perform these services.
What do you think, TCL?