call VWoA up and tell them what happened, i'm sure they'd love to hear that a dealer is denying service because of a previous bad survey.

1. bad ground wire 8,000 miles had the car for a week looking for the problem
2. broken water pump 15,000 miles
3. CEL 18,000
4.AC is hot 30,000

yea im bitching, but when you pay a lot of money for a car i atleast want it function.

but vw's are pieces of ****, they have to be some of the worst
cars. everyone including me who has bought one, from various
dealerships, from mk3 to mk4s, have all had countless problems.
i know no car is perfect, but my friends who have had tons of other
car brands have never had anywhere near of problems us vw owners
have, not to mention the horrendous service centers we have. it
really is a joke, at least i hear vwoa is starting to do better though.

Modified by pork at 12:08 PM 4-27-2004

Modified by pork at 12:09 PM 4-27-2004

360 Live Gamertag: pork 917
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2006 GLI .:. 2008 Rabbit S

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Agreed!

The survey thing is not realistic at all. They know how to ....................have been beating the system for a long time now.

I have even been asked to give out 100% 5's for free gas

The dealers that are shady need to be weeded out by corporate period.

360 Live Gamertag: pork 917
new: 2006 VW GLI - Platinum Gray, Package 2, DSG
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"Work is the curse of the drinking class" -

Your a champagne hoe with Koolaide money

http://www.crookedmonkey.com

Use "BOSTON" in the promo code, save 20% for being on here.

Yours may be shite but mines been fantastic since day 1. So was my last Bora. Why don't you sell it and quit moaning? I dont deny you may have had a shed load of problems but if its a lemon buy something else.

As for this survey thing, I am quite stunned they are so open about their behaviour. Surely the surveys should be anonymous?

In regards to the price, a MK4 in north america is dirt cheap - $24,000!?!? I wish I could get one for that, a Lupo costs that over here...

In terms of the warranty, cars come with them because cars have faults - the warranty is designed to protect you in this regard. So to expect nothing at all to go wrong is pretty stupid - what you should expect is for your warranty claims to be honoured when they are genuine.

Modified by Mikedav at 5:44 PM 4-27-2004

The other thing one should consider is finding a new dealer to do business with. There's no telling what will happen to your car now that they have blatantly stated their displeasure and you in turn scream in their face. I'd have thrown as big a fit, if not bigger, but I also would have taken my car from there immediately afterwards.

Just so you guys know, most dealers dont consider our cars to be expensive by any means (even though any car is an investment) and treat them/us accordingly.

I was once told by a service rep. that once you take possesion, no matter what the warranty says, both you and the car are a liability and they treat every warranty claim as such. This is how you wind up with denial of service for things that should clearly be covered.

Yep- the day that corporate heads realize that the underperforming franchises need to be improved or eliminated is the day that things will improve. It's just like a burger joint or a pizza store- if one franchise is not meeting standards, it's going to be a detriment to the company overall. If VW, among other automakers, would realize that bogus "surveys" are not a reasonable indicator of customer satisfaction and dealer performance, then things can be done to fix what's gone awry. I'd be willing to guess that most dealers are only putting so much pressure on the surveys because the heat is on at the corporate level for them to do well on the surveys.

2006 GLI .:. 2008 Rabbit S

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When was the last time you saw the value of a car appreciate? Save for rare collectibles, cars are not an investment. You lose value the minute you drive it off the lot, and you won't ever see that value again.

2006 GLI .:. 2008 Rabbit S

MkV Forum New User Information :: MkV FAQ & DIY Guide

Yea, probally because your Jetta/Bora' arnt made in MEXICO.

No insult to mexicans, but theres a reason their made in mexico,
cheap labor, etc.. And what happens when you hire cheap labor?
CRAPPY PRODUCTS

Modified by pork at 12:45 PM 4-27-2004

360 Live Gamertag: pork 917
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This is not just an issue with VW. It is an overwhelming trend towards belittling the value of the customer in modern business practice.

Oh PLEASE. My car was built in Bratislava, Slovakia - all 4motions, some TTs and I think R32s are built there. BMW have a plant in Vietnam...in fact BMW have a plant in South Carolina and thats where X5s are built. Would you reject an X5 for having shoddy US build?

No. Because the respective manufacturer trains labour (whatever country) to the same standards. Yes, they take advantage of cheap labour but they still train them. You cannot 'blame the Mexicans'.

No, I'd reject it because it's got shoddy build quality anyway.

2006 GLI .:. 2008 Rabbit S

MkV Forum New User Information :: MkV FAQ & DIY Guide

So on topic, why are these surveys not annonymous then?

Quote, originally posted by pork »

Yea, probally because your Jetta/Bora' arnt made in MEXICO. No insult to mexicans, but theres a reason their made in mexico, cheap labor, etc.. And what happens when you hire cheap labor? CRAPPY PRODUCTS Modified by pork at 12:45 PM 4-27-2004

YAY!! the bi-weekly moron post concerning factory placement. You realize that MkIII's were built in Mexico? Most MkI and II's were built in the US... and all MkIV's have had the same problems regardless of whether or not they were built in Germany, Mexico or Brazil. You should also realize the factory worker in Germany probably isn't even German- he's probably Turkish. The bottom line is the same parts are being used to build the same cars. The same company administers all factories and the same regulations are in place.

excellent point, who knows this answer?

Mine was built in Mexico. It says it on the door..moron
I have a 99.5. Dont call me a moron when the proof is on my car.

360 Live Gamertag: pork 917
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Probably only the corporate bigwigs that, for whatever reason, think that it's best that way.

Making the surveys anonymous would the the quickest, most sure-fire way to eliminate the garbage and BS pressures on the customer end yet increase the effectiveness of the surveys. Dealers would be forced to improve service if they really do want better ratings, and corporate fellows would have a far better indicator of who really is performing well and who isn't. All they have now is an indicator of who issues the best bribes.

2006 GLI .:. 2008 Rabbit S

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You're about to get it. I'm just going to sit back and watch.

2006 GLI .:. 2008 Rabbit S

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360 Live Gamertag: pork 917
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What about all of the crappy cars that are made in the U.S. for $20/hour? Well-paid laborers performing the same function - assembling cars. According to your theory, cars built in the United States would be the most reliable and trouble-free.

Quote, originally posted by pork »

Yea, probally because your Jetta/Bora' arnt made in MEXICO. No insult to mexicans, but theres a reason their made in mexico, cheap labor, etc.. And what happens when you hire cheap labor? CRAPPY PRODUCTS Modified by pork at 12:45 PM 4-27-2004

Quote, originally posted by Fishbone »

What about all of the crappy cars that are made in the U.S. for $20/hour? Well-paid laborers performing the same function - assembling cars. According to your theory, cars built in the United States would be the most reliable and trouble-free.

I know im digging a deeper whole but here goes:

My dad has owned nothing but Fords, and a few other american
cars. He has thunderbirds, Explorers, Expeditions, and has no where
near the amount of problems, with all of his ford cars COMBINED wont
equal the crap my vw, and half of my friends vw have gone through.
And those are American made. I will still say, a car that is built in
the US, will be 5000 times more quality than one like mine assembled
in Mexico. Flame me, bash me, I dont care.

And like i said before, I love my VW and wouldnt trade it for any
other more reliable car. Im just pissed at the horrible service the
company offers, and the even worse service techs they have.

Modified by pork at 1:16 PM 4-27-2004

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Linden VW in Linden, NJ

Bring my car in for a oil change, end up leaving, and them keeping
my oil pan cover, my undercover on the bottom of the car.

My check engine light is on..
Takes them 8 visits for them to find the problem, they ended up
replacing my catalytic converter, just about every belt, tons of other
things only to realize the whole problem was the o2 sensor.
All at my time, and expense...

Mom brings in her passat for an oil change.
While shes driving on the turnpike her car shuts off, and is dead.
In the middle of the turnpike. She could have gotten killed cars had
to swerve around her. All because the marvelous techs for god knows
what unknown reason left a few hoses unplugged.

I could name about 50 other things they did... lol

360 Live Gamertag: pork 917
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well, by 'moron post' i was referring to the completely baseless claims (that we see every week) that VW's manufactured in Brazil or Mexico are any worse than those built in der Vaterland. I'm glad you can read the little card in your door... good work
as it has been stated thousands of times before, it does not matter where your car was built- it will have the same problems as those built 8 time zones away. Please post some concrete evidence that one VW plant is different from another. While you're at it, why don't you show the whole forum some facts saying Mexican/Brazilian built MkIV's are any worse than European built MkIV's.

buy my mk4 HIDS http://forums.vwvortex.com/zerothread?id=4577456

anyone recommend a good service center in ny/nj?
The only good one ive come accross is life quality vw in bay ridge, brooklyn

360 Live Gamertag: pork 917
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