Before someone points out that this may be the cause of the window rolling down in excess of 4 inches at random, I would like to say that on my car the passenger window rolls down sometimes when I put the top up so I believe it to be a separate problem even if it may have the same outcome. However, this issue may explain why after going out to eat with a friend we returned to my car to see the passenger window rolled halfway down. I assure you the car was off with windows rolled up and car locked when we went inside. Perhaps the car realizes there is an issue with the door not closing properly and it takes a similar action.

Whatever the case may be I am taking my car in this afternoon if possible to explain the issue to my dealer and ask what VW intends to do about this. At the vary least I expect to hear that they will resolve this issue under warranty. My guess is that it will involve a fix for the ecu which rolls the window down more when you open and close the doors thereby clearing the seals fully before rolling back up.

*** UPDATE ***

Went by the dealership, big surprise they know nothing of the problem. I'm going to set up an appointment with a service tech this week I suppose.

*** UPDATE ***

I've done some testing and here are the results. After nearly 20 cycles of openning and closing the right and left hand doors I've come to the following conclusions. The LHD and the RHD do not operate the same when openinng the door. The LHD rolls down the window about 1/4 of an inch and thus clears the seals when openning and closing. The RHD rolls down less and thus catches the seal during every openning and closing. Usually the door closes just fine anyway but ocasionally the glass does not make it into the groove in the seal and that activates the pinch protection. The window then rolls down excessively. Finally, on very rare ocassions the window doesn't make it into the seal and doesn't immediately activate the pinch protection thus it closes on the outside of the door. Although I did not wait to see what the car did in this situation I will assume that later the car realizes the error and rolls down the window even when technically off and locked.

Modified by aflaedge at 12:04 PM 9-23-2006

Modified by aflaedge at 12:04 PM 9-23-2006

Modified by aflaedge at 12:06 PM 9-23-2006

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

"I interviewed the late Steve Yokich, then UAW president, almost ten years ago. When I suggested that Detriot might be putting too many eggs in one basket with its utter devotion to SUVs at the expense of passenger car development and asked if the union might take a position in favor of more economical cars, he started screaming at me." -Jamie Kitman, Automobile

"After The Fact" Archival Note from Michael:

Long after this discussion started (it is mid February 2007 as I add this note), the solution has been found and well documented. To save anyone who comes along in the future from having to read through all 5 pages of this discussion, here is where you can find the solution -

For pinched roof seals, see this post: How to solve (or prevent) Eos Roof leaks
NOTE: Lubrication of the roof seals is the first step that must be taken before any other investigation or troubleshooting is attempted!

For side windows that do not properly engage the roof seals, see this post: Phantom operation of Eos front windows

Michael

Modified by PanEuropean at 11:09 PM 2-26-2007

2007 Eos 2.0T Sport, Eismeer/Cornsilk, DSG, DynAudio D.O.B 8-1-2006

I've started dialogue with VW service reps to see if this sort of thing is being discussed in the VW service tech circles. If anyone else has spoken to their service dept about this issue please keep us all posted. I am eager to find a solution. It was also mentioned in another thread that a similar problem had occured on several of the newest Golfs in Europe. Any insight into that as well as any solutions that came from it would be greatly appreciated.

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

It happened again. This time in the rain I'm going to the dealership today. I'll post what I can when I can. If anybody has had any experience with warranty claims and VW I would appreciate the advice. As of right now my tactic is going to be cool and collected however I anticipate a shift towards yelling and finger pointing.

*** UPDATE ***
I've spoken with VW's Customer Care Center and they have openned a Case file on it associated with my car. If anyone else is currently having this problem I suggest contacting your dealership and calling 1-800-822-8987. I don't know if you can ask for a specific call handler, but Mrs. Smith understands the issue. Besides the case file she sent off an email to the service manager at my dealership to expedite service. Furthermore, she will be contacting me today during or after the appointment to keep VWOA informed.

Modified by aflaedge at 6:09 AM 9-29-2006

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

Well I took it in to the dealership and I think we are working towards an acceptable solution. I'm not sure if they really knew what was coming down the line since at first I got a bit of the runaround as they shifted me from one person to the next. So to each sales person, service rep, service mechanic, and anyone else who asked me why I was there or what they could do to help I explained the following set of events.

I told them about how on my own as well as through this community we had discovered a glitch that is both safety and security critical. I explained that through our own individual efforts no one had come to a solution but we were pretty sure what was causing it. I further recounted my own experience thus far and how my sales rep never got back in touch with me or how several attempts to contact/visit the service center were ignored. I was particularly clear on that point because in fact one service tech admitted to losing the original note he had taken when I had called them earlier in the week about the problem.

So the end result of a 2 and a half hour visit on friday was that VW was aware of this problem and that there may possibly be a fix which takes about two hours to do. So I will be taking my car in Monday morning and if they know whats good for them they will give me a loaner for the day. What I found particularly interesting was that after the dealership got off the phone with the VW Techline, I was told that VW had been waiting for me to come in because they had been following the VWvortex site. I guess I won't be asking around here anymore for advice on warranty questionable aftermarket mods.

For those of you who are holding back on getting this fixed. Don't wait, don't let them give you the run around. If they know what's best for them they will get it done now, because I won't settle for anything less than full warranty coverage for the replacement of my now mildew infested carpet, water damaged front seat, and anything else that comes up in the full inspection of my car.

Lemon Law ticker (1/3)

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

The procedure was explained to me quickly but I think I have a fairly good grasp of what occured. Essentially, they repositioned the glass window and adjusted the angle at which it rolled up at. Furthermore I noticed the passenger window now rolls down farther than before on the initial unlocking of the car.

Unfortunately, I experienced the same problem again today. I haven't tested the full gambit of situations which previously caused the issue, but here is what I have observed. I took the top down and up once and there was no issue. My passenger exited the vehicle and closed the door, (harder than I would have liked). The window preceeded to roll down to the infamous 4 inches. I then rolled the window up and as soon as it mated with the seal it rolled down again. Finally, I got it to stay up on the second try. Later today I'll give it a few tests, I'll be curious to see if the force of closing the door is the key factor. Perhaps the frameless nature of the window is allowing it to bounce and loose contact with the sensors in the seal.

Anyway I left a message with the dealership along the lines of they will be getting my car for as long as it takes once they work out the details with VW and I will get a loaner. No more taking time off work.

Lemon Law ticker (1.5/3) I'm hoping today was just a fluke.

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

I did however discover something a little peculuar. I'm not sure if this can be reproduced by the rest of you guys because it may have something to do with the fix that VW inacted on my car. When closing the door gently and slowly I've been able to repeatedly keep the window from rolling up that last 1/4 inch that it is supposed to roll up. If you remember correctly the window under normal operation rolls down a 1/4 inch when you first pull the handle to open the door. When you close the door it rolls back up that 1/4 inch to make sure the window is inside the top seal. An easy way to see this is to watch the two horizontal lines on the corner of the window appear and disappear during the whole operation. Unless this has always been the case, my guess is that whatever change VW made to my car it created a overload situation where the window would normally roll down those 4 inches but instead now stays stationary. I have to lock the car, unlock the car, open the door and close the door ocassionally more than once to get it to reset. I suppose going down a 1/4 of an inch and not rolling back up is better than going down 4 inches but it still leaves a crack into the car. I hope I can reproduce this for the VW tech next week. That's right, the regional tech guy should be at my dealership next week to work on the car all day. I'll let you guys know how it goes

P.S. Not many people have been posting about this problem anymore. Have you all found solutions? Can I get a head count of how many people have actually had this problem?

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

Also, keep your patience and good luck

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

It's late and i don't feel like going into my usual amount of detail but basically I took the car in last tuesday and they kept it for a few days with the VW Regional tech. Apparently they made some changes to the doors (make note of this) and washed my car. Then they called me up and I picked up the car after work on Thursday. I must say that I was pretty impressed with how clean my car was and how awesome the tires looked. However, they did a piss poor job on my doors. I will congratulate them on their ability to correct the original problem on the passenger door. This whole weekend I had people getting in and out of my car pretty regularly as I drove all over Virginia and not once did the passenger window roll down. Unfortunately they also decided to work on the driver side door which NEVER had a problem and I NEVER stated had a problem. Low and behold they added it to the work docket on this last visit and now my driver side door has been going down about once a day. I guess this technically doesn't count towards my lemon law tally cause they did fix the initial problem. Anyway they're getting another call tomorrow along the lines of "UN-FARK THIS" Seriously, I never said to fix the driver door and I don't appreciate their desire to premptively tinker with things without full disclosure prior to services rendered.

P.S. I don't know why the LH window is now screwed up. My initial observation is that it rolls down more than it used to and now rolls up slightly less than before but why it might be catching on the seals is a mystery. Perhaps tomorrow I'll have a better idea.

Modified by aflaedge at 10:21 PM 10-16-2006

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

I don't think that this is your specific problem, but I thought you might want to check the lines anyway, as I hadn't read about them on this forum yet.

EDIT: just wanted to bring up another point. If your window rolls down upon close because of the pinch protection, if you try to close it again within 5 seconds, it will not use pinch protection. This would probably explain why you could get it to stay closed on successive attempts. I always had to be real quick on my keys when leaving the car before the fixed it

Modified by timetrip at 9:34 PM 10-20-2006

I have owned the car approximately 60 days. The car has been in to VW more than three times for this problem. I have been without the car for a total of 24 days now and counting. It is back for the fourth time.

A word of caution. Take a good look at the seals if you consider this car. Many are dry and chaulky. Brought it to a different dealer this time too.

We are nearing the end with this company. They promise it will be fixed this time. Yeah right. I also have to wait for the VW "Engineer" to come to town each time. They won't let the regular union service tech. touch the car. What good faith they have in these gentlemen.

The worst and obviously most disappointing car purchase ever. All the excitement is gone.

Do your homework.

I don't mean to discount your troubles, I've had more than my share of poor customer service from VW with this car as well, but it's something to look at anyway.

I had a problem that I went in to the dealership for about 2 or three times and I was without my car for about 6 days total but it's been problem free for weeks now that a VW engineer took a crack at it.

I guess the point is that you can stick with it and still have an amazing car or you can back out under federal and state lemon laws. Your call.

Modified by aflaedge at 9:55 PM 11-15-2006

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

Michael

I have the same problem you had. The driver's side is fine (rolls down 1/4 in so the window clears the roof seal when I close the door).

The passenger side, however, rolls down 1/8 in or less, and hits the roof seal. When the passenger door is open and I can lightly push down the window by hand, and it rolls down an additional 1/8 in (total 1/4 in), so it can clear the roof seal when I close the door. I think the auto roll down feature is not rolling the window down enough - but I don't know why.

Do you know what's causing this?
And any suggestions for my dealer in Honolulu to fix the problem. Would prefer not to have to re-invent the wheel and allow them to do trial and error fix attempts.

WY

Best suggestion I can offer is that your VW tech calls the Eos technical support team at VW of America headquarters in Auburn Hills, Michigan. I am 110% sure that the tech support team has encountered this issue before, and will be able to provide exact guidance to resolve it.

Michael

They want to fit a new seal now as you all know who have this prob it is so clear that the window is not level , drops ok at the back edge just the front ,,, same side door [drivers for us ]

New and Busted: Thunder Blue 07 VW EOS Luxury with dynaudio, beige interior, and a leaky roof.

New Hotness: Thunder Blue 08 VW EOS Lux with dynaudio, moonrock grey interior, and better seals!

While I was looking at an Eos in Switzerland earlier today, I noticed two campaign stickers in the trunk of the car. In Europe, 'campaigns' are more or less the same as what Technical Bulletins (TBs) are in the North American market - they are notes sent out advising the dealership service staff about actions that can be taken to improve the quality of the product.

You might want to note the 4 character numbers written on the stickers below, and inquire at your dealership if these campaigns apply to your vehicle, and if so, if they have been carried out. Note that it is normal that changes are embodied into the new car build process at the same time that campaigns are issued, so, if the campaign was issued the same week that the factory was building Eos serial number 9999, then the campaign likely would not apply to any Eos with a serial number of 10,000 or higher. So, if your dealer says "that campaign does not apply to your car", you can reasonably assume that he or she is telling you the truth. The dealers are reimbursed by VW for carrying out the campaign work, which means that they are generally quite happy to do it.

Michael

Campaign Stickers - European Market Only

Here is a pic ,not good need daylight ,, back edge of the door just opened good 1/2" gap.

Front edge door open is touching the rubber

The other window opens 3/8" equal all the way across

Will get some better pics as soon i can

David

My guess (guess!) is that should be a pretty easy problem to fix... I don't think the mechanics of an Eos window are much different than the mechanics of any other VW window, despite the fancy roof.

Let us know what the outcome is once you get an outcome.

Thanks again,

Michael

AND NOW... I love my new car...not a problem..

Then...day 5...the CD player get's all scratchy...then fixes itself...

Then...3 days ago...Window Gremlins...

My passenger side door, when not shut hard enough, the window goes up to meet the seal but is outside the seal...and it activates the pinch protection....ARGHH

Can we VAG-COM off the pinch protection?? If we do, will that disable the windows coming down the 1/8 inch when we unlock and open the doors??

Quote, originally posted by passat06boi »

So VW bought back my B6...and I got a 2007 EOS... They bought that back because it was a Lemon..33 days...multiple fixes for same problems... AND NOW... I love my new car...not a problem.. Then...day 5...the CD player get's all scratchy...then fixes itself... Then...3 days ago...Window Gremlins... My passenger side door, when not shut hard enough, the window goes up to meet the seal but is outside the seal...and it activates the pinch protection....ARGHH Can we VAG-COM off the pinch protection?? If we do, will that disable the windows coming do

Modified by owr084 at 7:58 PM 11-21-2006

The nice Gremlin from the film "Gremlins"
Cute as a button..but still has a problem or two... (he overeats)...

Thanks for the photos - they illustrate my car's problem exactly. Only the passenger door window is faulty - the rear part of the window rolls down sufficiently when opening the door, however the front part of the same window does not roll down enough. It appears as though the window is rolling down in a "tilted" fashion, with more roll down towards the rear edge of the window while not pulling down the front part of the window enough. I can still close the passenger door, but it hits the rubber seal each time - and I think it will cause the rubber seal to fall out of place or become damaged prematurely.

Based on the appearance and close similarity of the problem, this must be a common problem for a certain number of vin #s.

I have an appt for the dealer to work on it this Tuesday. Will let you know how it goes.

Dealer still wants to change the seal ,, will book it in next week ,,,,, HOW will a new seal fix this ,,, as you say wy ,,, NEEDS THE WINDOW LEVELING

Modified by davidg at 8:51 AM 11-25-2006

Modified by davidg at 11:05 AM 11-25-2006

Check out the 'pinch protection, window gremlins" thread on this forum. There is a post there from davidpg that identifies a dealership in Montreal, Quebec, Canada that has figured out the window adjustments required to fix the problem.

I'm sure your local dealership(s) could contact Montreal and discuss the fix with their techs.

Kevin

Have to say the dealer has been great , it is "vw uk" that they have contacted that dont want to know

Dave

Kevin

I am pretty sure that if we continue to gather information like this, we will be able to confer "informally" (translation = off the record) with our forum friends at VW, and get some pretty good advice as to what is causing the problem and how to fix the problem correctly on the very first attempt.

Thanks again to everyone who has contributed,

Michael