quote:

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Its kind of odd that Jim Ellis sent an e-mail stating the suit will be dropped the day before the LONG holiday. Humm, wonder why they did that Probably hoping everything will die down by Monday and forgotten about.

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I completely agree. Even more odd that the Jim Ellis Webmaster posted the notice of the lawsuit being dropped on this message board, even before contacting George personally!! What kind of official approach is that???

Adam

Good luck to ya.

i spent half my money on cars , beer , and women .
the other half , i just wasted .

JE was way out of line to sue a customer.

Keep in mind, though, that this isn't over yet. Which means, first of all, that there may be a ways to go yet... time will tell.

Second, some of you have raised a good point. While we can't assume my experiences to be typical of the VW ownership experience, we should realize that VWoA needs better control over its dealers. Their rather laissez-faire stance on these events is disappointing at best, and they need to be held accountable, to reduce the chances of other "rogue" dealerships treating their customers similarly. Therefore, keep the pressure on VWoA to take a greater interest in the dealings and attitudes of each and every part of their dealership network. Let's use the power we harnessed here - the unity of auto enthusiats everwhere, facilitated by the Internet - to make VWoA (and other manufacturers!) a truly world-class company in terms of customer support and service.

Third, some of you have recorded some of the particulars of the events here, e.g., the long list of other auto-enthusiast web sites showing their support. Please keep up the good work with the documentation Who knows, this may become a VWvortex news story so let's keep the facts straight should that happen.

Fourth, contributing the funds you've donated to me, to the EFF, is a good idea. I will of course entertain any other ideas you may have. It might be a while yet before this is all over, and thus a while before the funds become available for such a worthy cause. This gives us all some time to ponder the best use of this money.

Finally, as always, thank you all very much for your support - your unity, your standing with me to defend consumer rights, your words of strength and wisdom, and of course, your donations. For a while there, it looked bleak; it looked as if I would have to cave in, due to otherwise insurmountable legal costs We couldn't have made it this far were it not for all of you.

It's late, I'm tired, and need to spend some time with my friends and family. So I'll say again, Happy Thanksgiving everyone I think we can all breathe a little easier and really enjoy our turkey tomorrow, and be thankful for what we accomplished here in the last few weeks.

[Modified by g-man_ae, 10:28 PM 11-21-2001]

g-man_ae
Pretty good stuff. VWOA should take a pro-active stance to improve it's dealerships if it wants to go upscale. Gotta do some weeding! Quick hand me the weed killer!

Edit: Added the count for those wondering.

[Modified by eggroller, 10:48 PM 11-21-2001]

Well, I know there are going lots of you guys and gals reacting to this...but if for one second you use your Brain, and analyze this, it was all worth it, no matter how many of you hate it or me.

Have a Nice Day Eh...

[edit] That "amen, brother!" above was directed at g-man's statements, and not those of "WhatRUsmokin". First of all, I think this case can in no way be compared to your soft taco debacle. If anyone here has "inadequacies", I believe it is you. Buy another 39 cent taco.

I think you are right about us being concerned about warranty issues and the like. The dealership should not be Judge, Jury, and Executioner when it comes to voiding warranties. I am behind g-man because I know what poor service can be like, and finally we are all fed up enough to speak out about it (following g-man's lead). Contrary to your views, I believe we, the people with dealership and service problems are all-too often the ones with too little time to respond to dealership horror stories. We constantly ignore them, which leads to the shameful service exhibited by way too many Volkswagen (and other) dealerships. [/edit]

[Modified by Mister MK4, 8:02 PM 11-21-2001]

is with you on this one! As well we wrote a Article on it to get out the word even further!

- SA

Push for the limits!!

Bill

quote:

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Wow...what a superb response to all of this. It is too bad that it shows how much ignorance is flying around in this e-world. What is so sad is that Mr. Mantis and all the other disgruntle VW owners are writing this info from their viewpoint, and we all assume it is completely correct down to every period. (As it could be) We do not hear the other side, however, of the Service Rep, Manager, or other Person with what they see and hear. Did you have the courage and maturity to speak with these people with a 'Great Attitude' as well, or is this a desperate attempt for self survival. I am not giving rights to dealerships or any other shop to degrade you or give you bad service. I do believe we have all had bad experiences. I went to Taco Bell one time, and dammit, they gave me a soft taco instead of a Hard Shell taco...Boycott them, come on, all of ya, lets boycott Taco Bell.. I got a Freakin Soft Shell Taco, and I wanted a Hard Shell!! Uh...dont think so...I bet a lot of you guys or gals in Chat Room world are pissed off that your Warranties have been voided because you added speed shifters, or oversize wheels and tires, or Air Intakes and exhausts, or maybe even a Turbo Charger here and there.. This is the world of internet I suppose. Ignorance is bliss, and it seems that there is a lot of bliss is out there. Come On...accept responsibilty for your own actions people.. Quit blaming others for all of your own inadequacies. Tell you what, lets shut down every buisness when they piss us off. Before you know it we will not be able to buy a car from the Manufacturer even. I mean give me a break, do you really think Jim Ellis would exist for 40+ years treating people like crap. Not no, but HELL NO. I guess I am peeved at you crybabies. I bet the reason there are not more people writing positive things in these stupid chat rooms is because they have better things to do with their lives... (I am obviously in a rut right now...) I have bought cars from Jim Ellis, had them regularly serviced by them and believe they have done an Excellent job. Sure, some misunderstandings at times, but they got resolved with the right attitude and communication..

Well, I know there are going lots of you guys and gals reacting to this...but if for one second you use your Brain, and analyze this, it was all worth it, no matter how many of you hate it or me.

Have a Nice Day Eh...

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Umm, a business filed a lawsuit against a customer. If you cannot see the absurdity in that, then you DO need to take another hit from the crack pipe!

Soooooo, either you ARE Mr. Farmer or you are that congresswoman from CA who cast the lone vote against military action in Afghanistan.

quote:

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Wow...what a superb response to all of this. It is too bad that it shows how much ignorance is flying around in this e-world. What is so sad is that Mr. Mantis and all the other disgruntle VW owners are writing this info from their viewpoint, and we all assume it is completely correct down to every period. (As it could be) We do not hear the other side, however, of the Service Rep, Manager, or other Person with what they see and hear. Did you have the courage and maturity to speak with these people with a 'Great ..........................I bet the reason there are not more people writing positive things in these stupid chat rooms is because they have better things to do with their lives... (I am obviously in a rut right now...) I have bought cars from Jim Ellis, had them regularly serviced by them and believe they have done an Excellent job. Sure, some misunderstandings at times, but they got resolved with the right attitude and communication..

Well, I know there are going lots of you guys and gals reacting to this...but if for one second you use your Brain, and analyze this, it was all worth it, no matter how many of you hate it or me.

Have a Nice Day Eh...

---

User Profile as of the time I leave this post:

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WhatRUsmokin last posted at 10:46 PM 11-21-2001 to Worst service ever! Jim Ellis, Marietta, GA (long) in Golf IV & Jetta IV.

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Did Jim Ellis buy you that soapbox your standing on right now? Did you bother to read the whole post? A lot of people in this thread have voiced concerns about the service at this dealership. All these people can't be wrong. Your commitment to stupidity is unparalleld.

2002 Jetta 1.8T, Galactic Blue

i noticed the ELLIS WEBMASTER had posted Before the notice below appeared .

what gives ?
did i miss something ??

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This morning Jimmy Ellis, Vice President of Jim Ellis Auto Dealerships ordered that the lawsuit against Mr. Mantis be dropped. He has called for a meeting with Mr Mantis and his attorney to attempt a resolution. We hope that we can resolve this issue that has been upsetting to all parties. Any comments are welcome to webmaster@jimellis.com.

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i spent half my money on cars , beer , and women .
the other half , i just wasted .

let some grease monkey put oily hand prints all over his leather and see how great his attitude is

quote:

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Wow...what a superb response to all of this. It is too bad that it shows how much ignorance is flying around in this e-world. What is so sad is that Mr. Mantis and all the other disgruntle VW owners are writing this info from their viewpoint, and we all assume it is completely correct down to every period. (As it could be) We do not hear the other side, however, of the Service Rep, Manager, or other Person with what they see and hear. Did you have the courage and maturity to speak with these people with a 'Great Attitude' as well, or is this a desperate attempt for self survival. ............

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Wow! I'm surprised it took over 90,000 views and almost 1000 posts for the first Ellis troll to show up. Your username is appropriate.

Crawl back in your hole, bubba. You obviously don't see the big picture of what's happening here. Oh. And read the entire thread. Maybe then you can get a clue.

[Modified by 1.8Tango, 11:32 PM 11-21-2001]

quote:

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Soooooo, either you ARE Mr. Farmer or you are that congresswoman from CA who cast the lone vote against military action in Afghanistan.

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I vote ...... congresswoman.

2002 Jetta 1.8T, Galactic Blue

THEY HAVE POSTED BEFORE !!!!!!!!!

i must have missed it ,
can somebody please tell me where it is ?

( idon't want to have to go through it all again . i need to sleep !! )

i spent half my money on cars , beer , and women .
the other half , i just wasted .

On a seperate note: look at all these people posting from across the pond. Please... Please send us some of the really cool parts that we don't get to get over here.

I linked to this post off of RAMVA & spent about the last 3 or more hrs reading all 22 pages of it. Let me just say that it IS discouraging (although not exactly uncommon) to hear about a story like yours (poor service).Of course sueing you is unheard of !
Personally I feel that VW has really been trying to improve their level of customer support over the last 3 or 4 years. Sometimes getting those follow up "after service calls" can be annoying but I always participate, thinking that they are really trying to improve but then you read some of the horror stories posted on the net and it makes you wonder what the hell some of the dealerships are thinking. I have noticed that a lot of the posters stated that they would now never buy a VW, but I've got to say that it REALLY depends on the dealer in question and if this is the way this dealer treates his VW customers then I am sure he treats the customers at his other dealerships the same. Personally I have always been satisfied with my dealer, VW of Fort Myers. I never had to make an appointment for an oil change, I just showed up & it was always done on the spot. They don't wash my car but they do vacuum it. I've had to have it in for service 3 times. The first time was a flat tire(3 inch construction spike) , I went to change the flat tire only to discover I was missing the security-bolt adapter. They towed it in for free & changed the tire which wasnt covered under warranty.They did order the bolt adapter for free. The next time my gas flap wouldnt open so I drove it in & they fixed it in about an hour under warranty. Then a year later my ignition switch died. Free tow & fixed in a couple hrs.
So all in all I am satisfied with VW & their level of service. Also from reading your earlier posts it sounds like you found a really good dealer who took the time to keep you happy which is what it's all about. I am glad to see you and your girlfriend aren't completely turned off to VW's by this whole experience. Stick w/ DH because in the end these will be the companies who succeed and the dealers who don't care about their customers will eventually go under.
PS- Congrats & Happy Thanksgiving.

[Modified by aircooled73vw, 5:03 AM 11-22-2001]

.....congratulations gman on what has been achieved. the secondary effects are saddening on both sides but your point is extremely valid especially in the context of "car people". the point is not to take the wind out of the dealership or a name but to ensure this doesn't happen again. the dealership in question just could've taken the criticism on board and done something constructive about it. it's been done before in the face of such adversity in the auto industry and the goodwill it generates (lexus dealership anyone ?) spreads about as quickly and universally as the poop these guys have got themselves into. taking your own customer base to court is beyond illogical.

VWoA has a great name in the states after a long absence and should be thankful for anything done to constructively protect it. Keep up the good work.

i spent half my money on cars , beer , and women .
the other half , i just wasted .