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    Thread: Unable to Remove a Bluetooth Paired Phone

    1. Junior Member
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      2012 VW Passat V6 SEL Prem
      08-19-2012 02:01 PM #1
      Upon taking delivery of my car, my Salesman paired his Android phone with my 2012 Passat to demo the Bluetooth. Now, when I attempt to remove his device from the MFD, it says "Unable to delete. Device is also used a a phone."

      What gives? Thanks!

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    3. Member 5potguy's Avatar
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      2013 Passat SEL Premium/2012 Jetta SE (Both Candy White/Black
      08-19-2012 02:21 PM #2
      Hi, just call the D/Ship, ask the Service Manager to talk you thro' the UnPair process..
      Try just to Add your phone & go thro the process....................
      El Jay..
      Previously Owned:- Far too many'
      And ONE too many from
      MercedVolkswagen

    4. Junior Member
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      08-19-2012 02:28 PM #3
      Quote Originally Posted by 5potguy View Post
      Hi, just call the D/Ship, ask the Service Manager to talk you thro' the UnPair process..
      Try just to Add your phone & go thro the process....................
      My iPhone is also paired and works great. This is really just more of an annoyance.

      Advice to new buyers: Don't let your dealer use his/her phone to demo Bluetooth. Use your own.

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    6. Member
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      2012 Passat V6 SE (Night Blue ext / Black int)
      08-20-2012 08:19 AM #4
      Does it really matter? The car can pair with three phones and when you pair a fourth it removes the first one paired.

      I switched from a BlackBerry to an iPhone earlier this year and never removed my BlackBerry from the Passat. It hasn't affected any operation nor do I notice it.

    7. Member JJS119's Avatar
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      08-20-2012 08:33 AM #5
      The dealer has to show you how to pair your phone when the sell you the car unless they are not doing their job. I told my salesman that I did not need any help figuring out how to set a preset and hook pair my phone to the car (At least 4 women (not trying to be sexist) and 1 dude come into my shop a day in their Benz, Lexus, Audi, BMW, Infiniti, asking me if I can pair their phone) and when I received a survey from my VW dealer via e-mail, one of the questions were "Did the salesman show you how to use all the electronic features correctly?" I gave him a 10 all the way down which I should not have because he told me I could only get a Passat SE with automatic and not a stick. That prick just wanted the sale.

      It is easy to remove. When I go to my car I will re-post and tell you how to do it. I got a new phone a few days after I got the Passat so I had to remove one and add the other which confused the **** out of me for a few minutes until I read the book.

      Quote Originally Posted by Captain 'Murica! View Post
      I'd rather have AIDS than a diesel station wagon.

    8. Member
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      2012 Passat TDI SE Roof/Nav/18s
      08-20-2012 12:29 PM #6
      I had issues with mine recently as well. HTC Incredible 4G LTE paired and worked great for 3 weeks then stopped working. The car still recognized the device and past phones but wanted to pair it as a new one and nothing I did worked. I was able to pair it again after close to 20 tries and a reboot of the phone. If the phone is not paired and talking with the car then you can't delete the phone, kind of weird if you ask me. My phone would show up as found by the car and then tell me it was not a compatible phone, after working perfectly for weeks.

      The way I cleared it was to go into the Phone Options and reset to Factory Settings. This will at least give you a blank slate to start the pairing process over by clearing out the other/old phones in the system. Like I said above, I had to try this multiple times and only after a total phone reboot and a few more tries did the pairing stick and the phone function again.

    9. 08-20-2012 02:07 PM #7
      I had this very problem just recently as well - unable to remove a paired device. I asked the dealer about it when I had it in for service, and even had a sales person come try to remove it for me. We dug out the owner's manual and found the instructions and were still unable to remove the paired device. The manual referred to a 'bluetooth' menu, which was not showing up on my MFD.

      Here's what worked for me - connect a device to the car. Once connected you'll have the 'bluetooth' menu and will have the option to delete devices.

    10. Junior Member RbtMartin's Avatar
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      08-25-2012 09:13 PM #8
      Took me awhile to figure it out. When I got my car it two phones that belonged to the dealer salespersons.
      1. Go to the Phone on the center information panel
      2. Go to Users and you will the the phone names
      3. Scroll to the phone you want to remove
      4. Push the OK button on the steering wheel
      5. You will be offered some options, scroll down to DELETE and hit OK

      Done!
      Hope this helps you out
      2013 Jetta 2.5 SE (Reflex Silver)
      2012 Passat SEL (Glacier Blue)
      2000 Corvette FRC (Nassau Blue)

    11. Member
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      08-25-2012 11:00 PM #9
      Or if your ever in there doing VCDS, you can remove them there too.

    12. Junior Member
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      08-25-2012 11:23 PM #10
      Quote Originally Posted by RbtMartin View Post
      Took me awhile to figure it out. When I got my car it two phones that belonged to the dealer salespersons.
      1. Go to the Phone on the center information panel
      2. Go to Users and you will the the phone names
      3. Scroll to the phone you want to remove
      4. Push the OK button on the steering wheel
      5. You will be offered some options, scroll down to DELETE and hit OK

      Done!
      Hope this helps you out
      I followed those steps precisely to begin with but received the "unable to delete. Device still used as phone" message. Had it in to dealership on thurs and they just restored defaults. That did it. Not sure why I didn't try that myself. Re-pairing my phone took 30 seconds.

    13. Member
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      08-26-2012 01:26 AM #11
      Quote Originally Posted by vrun View Post
      I followed those steps precisely to begin with but received the "unable to delete. Device still used as phone" message. Had it in to dealership on thurs and they just restored defaults. That did it. Not sure why I didn't try that myself. Re-pairing my phone took 30 seconds.
      I figured out this problem.
      You have to pair up with another phone that you are going to use for sure first, then you can go to delete the one you don't want following the instructions RbtMartin provided.

      Hope that helps.

    14. 06-07-2014 03:40 PM #12
      Hi,

      I have a VW Passat 2011 1.6 TDI, and the first owner paired 4 devices. The manual said: I can pair maximum 4 devices, so I cannot add mine. And the other problem is very annoying, that every time I start the car it displays "Searching for Lucy's phone", than Dave's and so on.
      Can anyone help how to delete them?

    15. Junior Member RbtMartin's Avatar
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      06-07-2014 06:41 PM #13
      Quote Originally Posted by tiv View Post
      Hi,

      I have a VW Passat 2011 1.6 TDI, and the first owner paired 4 devices. The manual said: I can pair maximum 4 devices, so I cannot add mine. And the other problem is very annoying, that every time I start the car it displays "Searching for Lucy's phone", than Dave's and so on.
      Can anyone help how to delete them?
      You can delete the older phones that were paired.
      Took me awhile to figure it out. When I got my car it two phones that belonged to the dealer salespersons.
      1. Go to the Phone on the center information panel
      2. Go to Users and you will the the phone names
      3. Scroll to the phone you want to remove
      4. Push the OK button on the steering wheel
      5. You will be offered some options, scroll down to DELETE and hit OK
      2013 Jetta 2.5 SE (Reflex Silver)
      2012 Passat SEL (Glacier Blue)
      2000 Corvette FRC (Nassau Blue)

    16. 06-08-2014 02:52 PM #14
      Quote Originally Posted by RbtMartin View Post
      You can delete the older phones that were paired.
      Took me awhile to figure it out. When I got my car it two phones that belonged to the dealer salespersons.
      1. Go to the Phone on the center information panel
      2. Go to Users and you will the the phone names
      3. Scroll to the phone you want to remove
      4. Push the OK button on the steering wheel
      5. You will be offered some options, scroll down to DELETE and hit OK

      I have tried many many times that way to delete mentioned above but its always displayed the same message: "unable to delete, it is also a phone" or something similar

    17. Junior Member RbtMartin's Avatar
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      2012 Passat SEL
      06-08-2014 03:15 PM #15
      How about disconnecting the battery for about 30 minutes and see if that wipes it clean? You will probably loose your setting (radio, milage, etc.) but it just might loose the Bluetooth setting which is what you want.
      2013 Jetta 2.5 SE (Reflex Silver)
      2012 Passat SEL (Glacier Blue)
      2000 Corvette FRC (Nassau Blue)

    18. 07-11-2015 04:56 PM #16
      man i feel your pain . It took me so much time to figure this out .

      So lets do it shall we ?

      1. Connect your phone with your car .
      2. While you watching your phone screen ex. (Vodafone Plus bla bla bla ) press the down arrow on your steering wheel .
      3. Scroll down to "bluetooth"
      4. Select "users"
      5. Click "ok" on your steering wheel on the users that you hate and you want to delete them .
      6. Choose "delete"

      Enjoy !

    19. 07-11-2015 04:58 PM #17
      man i feel your pain . It took me so much time to figure this out .

      So lets do it shall we ?

      1. Connect your phone with your car .
      2. While you watching your phone screen ex. (Vodafone Plus bla bla bla ) press the down arrow on your steering wheel .
      3. Scroll down to "bluetooth"
      4. Select "users"
      5. Click "ok" on your steering wheel on the users that you hate and you want to delete them .
      6. Choose "delete"

      Enjoy !

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