So my new map SD card came in (3G0 919 866 AH). The parts person said over the phone that it is Version 6. I have an appointment for Monday to have it installed, they said a technician has to program new card. Will let you know how that goes. I have a Discover Media MIB II “PQ” in a 2017 Jetta, can’t imagine its that different since MQB Discover MIB II uses same AS map database.
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Originally Posted by Vegeta Gti
So here is what happened when I tried to get my Discover Media MIB II updated with the newest V6 "AS" map SD:
Had my appointment this morning to do the map update at Executive Volkswagen in North Haven, CT. They ended up keeping my car for the day because they could not get the a software update to load on my radio. They said it was needed to get the new map update SD card 3G0-919-866-AH (V6) to activate. They say they have to enter in a code or something in order to get the new map SD card to activate which they could not. They also tried other SD cards they had available but to no avail.
They called the VW "tech line" and those people told them it was not possible to update the software or maps for my 2017 Jetta SEL-- even though the parts department looked up my VIN number and determined that 3G0-919-866-AH was the latest map SD card!
The service advisor at my dealership apologized for wasting my day and when I asked the parts manager what I could do further to resolve this issue was to basically call Volkswagen customer care and just complain until they release some sort of software update for our navigation systems that lets the newest map SD cards activate with it. The parts manager setup to have a check mailed out to me for the $116.99 to get reimbursed for the SD card.
Prior to ordering the new map updates/making appointment with my VW dealer, I had been talking to Kevin Scott, an Executive Specialist who I voiced my complaints about the difficulty and inability to update the Discover Media MIB II radios. He sort of looked into the issue and didn't seem to know much and ended up arranging to pay for the labor at my dealership. It would of cost about $75 from my dealer to look into this "lost cause" only to tell me that Volkswagen does not have a software update for our radios, or is unable to receive map updates.
So to try to wrap up my rant here, everyone who is having this issue just needs to contact VWoA customer care 800 number and keep complaining to get updates available for the MIB II radios and just maybe they will put out some TSB to dealerships to get this resolved.
Kevin Scott was the person who reached out to me by contacting Anu Goel, some executive assistant of after sales for VWoA (email is [email protected]). Kevin Scott can be reached at extension number 43809 at VW Customer care @ (800) 822-8987. My Reference # is 190184492 with him. Or I believe you can reach a specialist through [email protected] if you would rather have email transcripts.
The bad news: the current Mazda top infotainment offering is a dog with fleas. It feels like it's about 2 years behind MIB1, and above 5 behind MIB2. Glacially slow, poor-quality screen that disappears in most daylight conditions, buggy software, and awful sound from the Bose-branded speaker system. This crappy system was one of the reasons my girl gave up her < 2 year old '17 Mazda3 last summer. Hopefully you have a better experience and maybe some improvements have been made.
'16 Golf R 6MT
'08 Z4 M Coupé
I just contacted Hagens Berman law firm, which was involved with litigating cases with the Dieselgate issue. I shared this whole issue with links to this post and the one on the Jetta MK6 vortex forum, as well as the MIB II petition. Maybe there is a case to be made here? I know its a pretty insignificant issue to get a new map SD card update, but its completely ridiculous that they have the newer "AS" Discover media SD map updates available, but make it impossible for us to update our nav systems for whatever reason. It's also complete non-sense that they mis-lead you based on navigation.vw.com to "see your dealer for updates"-- you go to the dealer and they charge you a diagnostic fee only to find out that your system can not take the newest map SD card update.
^^ nice call
This seems to me like one of those issues where if the "right" senior management person found out about it, they'd be outraged and would order it fixed. Some mid-level suit(s) somewhere are blowing it here, and clearly don't give a rat's ass about the customer. But I suspect that not everyone would have the same attitude, and somebody - perhaps the head USA guy, whoever that is this week - would throw a ****-fit and get this dumb issue resolved.
'16 Golf R 6MT
'08 Z4 M Coupé
Maybe I just don't get it, but why is obtaining "updated" maps so important? Are the roads you drive changing at that quickly of a rate that "updated" maps are even required to get around? You've have your cars for what, 2-4 years max and the maps are already "outdated"?
Definitely bummed this doesn't seem to be an easy process. I didn't buy the car with nav specifically but hey, if its got it, I'd like to use it. Especially since I can't seem to get Android Auto to function for more than 5 minutes at a time
People here aren't saying that the car is steaming pile of garbage because the maps don't get updated. They're saying map updates should be relatively trivial to accomplish and so it's a crime that VW makes it somewhere between way-too-painful and literally-impossible. Imagine if you had to dance for 30 seconds before the fuel cap would open. Yeah, sure, anybody can dance for 30 seconds every once in a while... but why???
Please no talk of selling copyrighted materials on the site. It’s against the rules and will be deleted and you will have the possibility of being banned.
Couple of points from the rules of the forum you guys and gals all agreed to when you signed up
• Do not discuss, suggest, engage, or encourage any illegal activity on the forums. Linking to locations that deal with any such activity is also forbidden.Side loading copyrighted materials is illegal and is against the rules of the forum and will be removed and could get you banned.• Observe all copyright laws when posting copyrighted material.
So please stop the discussion of that and move on.
If you have an issue with my ruling PM me.
So...same situation as when I checked in 15 months ago, then? VW still not selling a nav update for my 2016 Mk7 Golf R, and if my dealer says they can update it then it's likely a waste of my time because it's incorrect? Man that's disappointing...I don't know any other car that won't let you purchase updated maps for the built-in nav system.
Here's what I don't understand - the maps DO get updated, and if you buy a car today, you get 2018 or 2019 maps. So newer SD card maps DO exist. Why then can't we buy them? Apparently they have to be coded to the car somehow, but that should be something every dealer could do very easily, yet none seem to have a clue about map updates at all.
Seriously lame handling by VWoA, and they clearly don't give a rat's patootie. It's a shame because the built-in nav is actually really good, and I'd rather use it that futz around with plugging my phone in just to have current maps on Google or Apple Maps. Waze can eat a bag of d1cks, I don't understand why anyone likes it. But that's just me.
'16 Golf R 6MT
'08 Z4 M Coupé
I did a complaint on BBB.org and VWoA response was “See your dealer for updates” Volkswagen is just super dumb.
I bet if I loose my map SD card that came with the car, the dealer probably wouldn’t be able to get me a replacement since they can’t even program the newer version SD map cards to my radio!
Also the map update for the older RNS-315 nav system is at version 10 2018 map, usually the current year would be for sale on vw.navigation.com by summer when I had this radio in past.
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Last edited by builtospill; 08-23-2019 at 11:06 PM.
I'm in Canada for what it's worth, but I traded in my Mk6 for a Mk7 in May and bought the SD Card from the dealership 3G0-919-866-AK for the V7 maps (NAR 2018/19 in settings), it came with V1 maps. Parts guy told me I could do it myself, but of course it didn't work. Thankfully, I looked through the documentation inside the case for the SD card and it lists 3 codes that they have to enter when they plug the car into the "mothership" to activate the card. This finally convinced them that only they could do the update for me.
So I am going to try to solve this map update crap once and for all. I upgraded to the V7 back in July. My route was to buy online from a VW dealership that makes money selling VW stuff online. You cannot install the updates yourself even though the display screen makes it look like you can. ONLY THE DEALER CAN INSTALL UPDATES. There are also 2 types of updates available. One has the 3 codes that can only be entered by the dealership and they are the only ones that can update your system. There is also another update out there that if you purchase from the dealer or online that does not come with codes. I received that one a few years back from the dealership I purchased the car from and they could never get it to install. They had to send it back and get the card with the 3 codes.
As of today the current update is 3G0 919 866 AK V7. These updates for some reason are delivered to Canada first. That is were the dealer got mine from.
Lastly for people who question why I would update. I do see a some differences in the look and better information accuracy when used with SiriusXM travel info package which I use. I do not use the overpriced SiriusXM radio. Area`s where I travel also show new roads that have added in the last year or 2 that my cell phone does not show. Screen is bigger than cell phone and is just easier to use while driving and is more accurate. I also use POInspect0r to add my no-E10 fuel stops and that makes traveling easier. This program makes it easy to add custom POI`s to Discovery system. Since VW eliminated their POI program, this one works great and can be downloaded and installed easily on your pc. Pay the guy for his work and enjoy.
You cannot update Discovery systems yourself. Only dealer can and it will cost you for the update and dealer install time. So plan on $200 when you upgrade.
Interesting about the "having to have dealer code SD card to vehicle", as when I got my 18 GTI-AB earlier this year, they forgot to give me the SD Card for Navi. They sent it to me and all's I had to do was insert it into the glove box and it worked right away. It was a new/leftover 18 with about 180 miles on the odo at purchase and I guess they technically could have already activated initially, but seems weird the SD card wasn't in the glove box, if it were already activated.
I do think the stock Navi system is actually pretty good for a manufacturer system, but typically just use Waze through Android Auto because of users identifying where Police are when traveling. This fun little booger has a knack for getting you to go well over the speed limit. That said, I may order V7 and try to install without dealer and see if works. If not, I'll make sure I can return it.