So 2 weeks ago Mazda sent me a 10 year warranty extension for dashboards melting in 2010 Mazda 3s. Literally three days later I notice that a small crack has started by the airbag cover. Over the past 2 weeks the crack has spread and now the lines where the airbag is supposed to deploy are showing and I'm pretty positive it'll start cracking there soon.
Black line is below where the lines for the airbag are starting to show:
Video of the melting and cracking happening simultaneously:
So I went to the Mazda dealer yesterday with hopes that because the melting and cracking are caused by the same reason they would be willing to work with me to fix this issue.
Turns out they told me they can't help me because the warranty extension states that the dash has to be melting for them to fix it. The best advice they could give me is to call Mazda customer service and file a complaint. I'm a Mazda fan and would be lying if I said this didn't bother me (it's a $700 repair out of warranty) So TCL, what should I do? (Mazda forums are dead)
car in question has 92,000 miles: