Almost always order from ECS, the might not have the lowest prices, but I can always count on consistently high resolution photos of every product on their site (even if I don't order from them, I go there to see photos of the parts), the site is easy to navigate and user friendly. Everything has always shipped on time and arrive in new condition. I've got no complaints.
2015 eGolf; 20,000mi/year, 80mi at a time #rangeisamyth
Only website still up that kind of covers the story.
This is how they shipped the last thing I ever ordered from them:
I ordered two, got one on the first attempt and it was smashed to bits. Explained to the customer service rep that did the return/exchange how it was packaged, wrongly assuming they would maybe report it and it would get fixed. Second attempt ended with one of the mirrors shipped in a box, like the first, and then second mirror shipped in a soft plastic envelope. Both were damaged.
A message from our CEO, Imran Jooma
My name is Imran Jooma and I want to take this opportunity to introduce myself as the CEO of ECS Tuning. In addition to addressing some concerns raised by a former employee in a recent Facebook post, I would like to provide an update on a number of initiatives we have undertaken at ECS and Turner Motorsport.
Since joining ECS late last year, I have worked closely with our team to explore ways for improving the business for associates and customers alike. My pledge to our current and prospective customers is that I am personally committed to creating a positive work environment for ECS and Turner Motorsport associates, which I am confident will result in a better shopping experience and allow us to exceed our customers’ expectations as their source for enthusiast-driven support.
I know you have many choices for maintaining and improving your car, but I want to earn your business and trust.
The integration of Turner Motorsport was not without its challenges. That said, I can assure you that we are committed to learning from that experience. What gives me confidence today and for our future is that we have and will continue to build a fantastic team of dedicated automotive-enthusiast associates that work tirelessly to help customers find the best products for their cars. In addition, we continue to partner with Turner Motorsport founder, Will Turner, and are committed to our sponsorship of the Turner Race Team, which is celebrating a big win at Watkins Glen this past weekend!
Over the last several months, we have enhanced the customer experience of our website, improved search capabilities, mobile layout, and focused on a user-centric design. In addition, we have invested heavily in our domestic R&D team to accelerate the introduction of new and exciting products. At the same time, we’ve increased the size of customer service staff and are making sure they are trained to effectively take care of our customers. Specifically, we are working to address a number of concerns regarding fulfillment that were brought to our attention by our valued customers. On the customer-engagement side of our business, we successfully hosted sweepstakes to giveaway two fully built cars to our valued customers.
Yes, we received an investment from a private equity sponsor, but that is not who we are. We are 300+ real people striving to exceed customer expectations, developing an enjoyable place to work together, and building sustainable win/win relationships with the vendors that make so many of the parts we all love. We are real people, enthusiasts and plain old hard-working people just like you.
To any former associates who still carry any resentment over their time at ECS and Turner Motorsport, I am sorry about your experience. I can assure you that things have changed and continue to get better every day for our associates. Like the associates who have recently rejoined the ECS team, we invite you back so we can show you around. We are not perfect, just committed to improving every single day!
Last edited by ECS Tuning; 07-03-2018 at 12:55 PM.
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https://forums.vwvortex.com/showthread.php?3311353 . Some crazy isht happened there, that's for sure. As much as it's a nightmare, etc. those stories seem to be somewhat interesting to me. You can see what is really going on in those places, because what's on the outside sometimes tends to be a complete opposite.
The Car Lounge summed up
1stvwparts is always solid
havent got anything from potter in a while, but they were always good in the past (https://parts4vws.com/)
Also, one of their "writers" is attempting damage control on the group by answering and responding, but truthfully might be digging their hole deeper.
Might be a good case study on how not to deal with fallout on social media in the future.
Unfortunately, I think ownership at ECS chose money over everything else quite some time ago, which is even more disheartening considering their personal beliefs and values outside of the workplace, and struggle to see how those two can co-exist. I feel bad for their old man Andy, because he was/is top notch, but I'm not sure at the end of the day that he would be very proud that Euro Car Service ended up where ECS is now...
ECS has sucked for many years.
Always listing parts "in stock" on the website.
After placing the order, and paying for all of the parts (multiple times)...you get a reply. akin to "not all of the parts you ordered are currently in stock...."
They can get bent,
If you have a 5 cylinder, you don't need a stereo.
What is a Homologation car you ask?