It was new truck time and we knew what we wanted: a nice Ram we could tow long distance comfortably with. This meant Laramie trim, crew cab, long bed, 5.7 Hemi without Etorque, 3.92 rear gear, 33 gallon gas tank. The wife wanted the bigger screen in the dashboard and the sunroof. I wasn't fussy about color as long as it wasn't black, white, or red.
Finding a truck equipped this way was difficult. Many got close but were missing the rear gear, or the gas tank, or the long bed, etc. I almost bought one at the end of February as the salesman was pushing me hard to show up on the 28th, but I backed off because we really weren't ready to buy and it was black.
The wife found an ideally-optioned truck at a dealer two hours from home. From the window sticker, it seemed to have everything we wanted plus some bonuses. It's a Laramie with the monochromatic paint up front (no chrome) and the Sport hood. I dealt with the salesman there all last week via email trying to get a deal done, helped a lot with the quote I had from the February deal I didn't go through with. Things were looking good and I told the salesman that we'd be up Saturday to sign the papers and take our truck home.
We were locking the front door Saturday morning when the salesman called. I feared the worst, that the truck had been sold. But it wasn't that. Even though the truck was listed as being in the dealership inventory, it actually was still at the rail yard and it wasn't leaving there anytime today. We went to the dealer anyway to test-drive a similar truck (I had driven a few, but the wife hadn't), and we'd likely put down a deposit on the not-yet-delivered truck we wanted.
We figured we probably weren't going to find a better truck for a better deal than we had worked out, so we took a leap of faith and went through the entire purchase process based on the window sticker. This meant having the rather unsatisfactory feeling of leaving the car store with new car paperwork, but no new truck to go along with it.
When we got back home I got angrier the more I thought about it. The salesman assured us that we'd have our new truck by the 20th, which was the last possible moment to have the truck in time to use it to tow to our first race of the year in Charlotte NC. If it didn't show up in time, he said, he'd arrange a loaner. This wouldn't be so bad except that it would involve me making that two-hour trip to the dealer and back who knows how many times.
Monday passed with no word from the dealer, and I spent some brain power late Monday night preparing my rant that I'd be giving them in the morning. The rail yard is in Jessup MD, maybe 50 miles from the dealer, and I figured that having a vehicle in that lot already sold would be some motivation for them to get that truck out of there and delivered ASAP.
That brain power went to waste as I got the call on Tuesday morning that the truck was at the dealer and ready to go to prep. The excitement of that was tempered by the fact that we couldn't get away on Tuesday to get it, so we'd have to wait till Wednesday.
We got to the dealer mid-afternoon and it was just finishing prep. They brought it out and it's glorious. Granite Crystal Metallic paint, black leather, 22" wheels (meh)... it looked good. We went over it pretty thoroughly and found a small ding high on one door, so it'll have to go back when the PDR guy is there. I'm OK with that. But on our second lap around the truck we found something else amiss.
It didn't have the Sport hood.
We looked over the window sticker and yup, it should have the sport hood. There is an option to have the sport package with a sport hood delete, but this definitely didn't have that. Next thing we did was make sure we had the truck we thought we bought, and to our relief we found it had the right VIN.
The dealer is dumbfounded how this could have happened. On the plus side, they quickly ordered the right hood although it'll take a couple weeks to show up. When it does, that'll get installed and that ding will get PDR'd as well, and I'm sure we'll wind up being very happy with this truck. It does drive very nicely.