2013 VW Jetta, 2.5l, Comfortline (Canadian spec), 56000KM at the time of the install.
A coil on my passenger side's front spring broke in late December 2018. Both my regular (generic) mechanic and a specialist VW shop that was recommended were closed for the holidays, and wouldn't open for another week or so. In hindsight, I should have waited and not used the car. In any case...
I went to another mechanic that also came in recommended for good, honest work. They are a generic shop that deal with all makes, not specializing in anything in particular. He diagnosed the issue and gave me a quote, and said that he could have it done for the following morning. Due to the convenience and the quick turnaround, I decided to go with the repair. The car was repaired and delivered as expected.
I noticed that the car sits a little too high in the front. I thought that might be expected since the springs are new. I called the mechanic and he said that it needs time to settle and it should come down. I also started experiencing creaking sounds on some speedbumps, after which I took it back to the mechanic, who confirmed that there is nothing wrong with the other components of my front suspension.
About a month ago, I took my car to the VW specialist in my city to get the front pads/rotors replaced. While I never used him before, he came in highly recommended by many VW owners. I mentioned that the springs were replaced and asked him to double check the work, just in case. He also confirmed that the install and suspension look fine and there was nothing that he picked up that was off.
He did comment on the ride height (I hadn't mentioned that), saying that it is higher than stock. He said that it could be that they used a generic part made for several VWs, and that it may not have been designed specifically for my VW model. I found out that the first mechanic used Napa parts, and I noticed that they have fewer options compared to OEM. Is it possible they just messed up and installed the wrong parts? When they ordered them, they went by the colour marks violet/orange/blue, even though my shocks looked more like pink/yellow/blue...at the time, the mechanic and parts guy just said that the paint marks may have faded, so they went by whatever was in the catalogue for my model year and engine.
- The creaking is still there, occasionally...might be cold-weather related?
- I noticed that if I come off a sharp speedbump or a drop in the road, I hear a noise. Same type of noise as you hear going over potholes. For the "drop in the road", I noticed it because there was some road work where they cut the top ~1 inch of road, and there was a sharp drop from the normal road. Same behaviour when I come off a speedbump quickly. I feel like this might be normal, but I have no idea.
- The car still sits too high. It has been approximately 3 months, and I have driven about 3000KM. I would say it's probably just over an inch higher than the rear. How long should I expect it to take before it comes down to a normal height? I feel like I am past that threshold to be honest.
- The VW specialist said that I should get an alignment done since the springs were changed and the height has changed. Is that required?
Am I being paranoid/impatient, or is it possible that the first mechanic messed up or installed an incorrect part? The last time I called him was about a month ago and he stuck to his guns and said I should wait longer. I told him I'll pass by in a month if it doesn't improve. Please help, the car drive fines but it looks ridiculous and I don't know what to do. What should I tell the mechanic that did the work?
To give you an idea of what it looks like, here are some pictures. Those were taken 2 months ago, but I should be able to get some fresh pictures if you need:
Stock rear suspension