VWVortex.com - Car sitting high after spring install
Username or Email Address
Do you already have an account?
Forgot your password?
  • Log in or Sign up

    VWVortex


    Results 1 to 18 of 18

    Thread: Car sitting high after spring install

    1. 03-26-2019 08:25 AM #1
      Car

      2013 VW Jetta, 2.5l, Comfortline (Canadian spec), 56000KM at the time of the install.



      Backstory

      A coil on my passenger side's front spring broke in late December 2018. Both my regular (generic) mechanic and a specialist VW shop that was recommended were closed for the holidays, and wouldn't open for another week or so. In hindsight, I should have waited and not used the car. In any case...



      I went to another mechanic that also came in recommended for good, honest work. They are a generic shop that deal with all makes, not specializing in anything in particular. He diagnosed the issue and gave me a quote, and said that he could have it done for the following morning. Due to the convenience and the quick turnaround, I decided to go with the repair. The car was repaired and delivered as expected.



      I noticed that the car sits a little too high in the front. I thought that might be expected since the springs are new. I called the mechanic and he said that it needs time to settle and it should come down. I also started experiencing creaking sounds on some speedbumps, after which I took it back to the mechanic, who confirmed that there is nothing wrong with the other components of my front suspension.



      About a month ago, I took my car to the VW specialist in my city to get the front pads/rotors replaced. While I never used him before, he came in highly recommended by many VW owners. I mentioned that the springs were replaced and asked him to double check the work, just in case. He also confirmed that the install and suspension look fine and there was nothing that he picked up that was off.



      He did comment on the ride height (I hadn't mentioned that), saying that it is higher than stock. He said that it could be that they used a generic part made for several VWs, and that it may not have been designed specifically for my VW model. I found out that the first mechanic used Napa parts, and I noticed that they have fewer options compared to OEM. Is it possible they just messed up and installed the wrong parts? When they ordered them, they went by the colour marks violet/orange/blue, even though my shocks looked more like pink/yellow/blue...at the time, the mechanic and parts guy just said that the paint marks may have faded, so they went by whatever was in the catalogue for my model year and engine.



      My concerns

      • The creaking is still there, occasionally...might be cold-weather related?
      • I noticed that if I come off a sharp speedbump or a drop in the road, I hear a noise. Same type of noise as you hear going over potholes. For the "drop in the road", I noticed it because there was some road work where they cut the top ~1 inch of road, and there was a sharp drop from the normal road. Same behaviour when I come off a speedbump quickly. I feel like this might be normal, but I have no idea.
      • The car still sits too high. It has been approximately 3 months, and I have driven about 3000KM. I would say it's probably just over an inch higher than the rear. How long should I expect it to take before it comes down to a normal height? I feel like I am past that threshold to be honest.
      • The VW specialist said that I should get an alignment done since the springs were changed and the height has changed. Is that required?



      Am I being paranoid/impatient, or is it possible that the first mechanic messed up or installed an incorrect part? The last time I called him was about a month ago and he stuck to his guns and said I should wait longer. I told him I'll pass by in a month if it doesn't improve. Please help, the car drive fines but it looks ridiculous and I don't know what to do. What should I tell the mechanic that did the work?


      To give you an idea of what it looks like, here are some pictures. Those were taken 2 months ago, but I should be able to get some fresh pictures if you need:

      Side View

      Stock rear suspension

      Front

    2. Remove Advertisements

      Advertisements
       

    3. Member jiffyjetta's Avatar
      Join Date
      Mar 13th, 2010
      Location
      Beaverton, Or
      Posts
      2,024
      Vehicles
      MK7 Golf Sportwagen, MK6 GLI
      03-26-2019 11:04 AM #2
      Springs only take a few days to settle.
      Odds are, he installed an aftermarket spring that is just made wrong and didn't replace the strut bushing/bearings when it was apart. This would cause the noise you're hearing.

      The other option, is the spring could be seated on the strut incorrectly. This can cause noise and ride height problems.
      I would make the mechanic who did the work correct the issue.
      Tuned mk6 2.0t CBFA 6 speed ECU for sale. Launch control set @ 3800 & 8psi, immobilizer delete, cat delete, air pump delete. $300 shipped.

    4. Member bmurray716's Avatar
      Join Date
      Mar 11th, 2010
      Location
      buffalo ny
      Posts
      1,180
      Vehicles
      2010 jetta s
      03-26-2019 11:49 AM #3
      measure the ftg (top underside of fender opening to ground) both front and back and L/R. If it is off by more than 1/4 inch I'd bring back and make him fix. He likely didn't match the spring rate and that is why you have that outrageous reverse rake. VW uses color codes to indicate the spring rate for particular spring (usually three colored dots painted on the spring). Take a look at your rear springs and see what code. You can use that to get matching springs for the front. It's kind of a pita to change the front springs so expect pushback from the shop. Maybe you can work something out (you pay for parts and they cover the labor). If not then just walk and chalk up as a lesson learned and go to dealer to have done correctly.

    5. Remove Advertisements

      Advertisements
       

    6. 03-26-2019 12:59 PM #4
      Quote Originally Posted by bmurray716 View Post
      measure the ftg (top underside of fender opening to ground) both front and back and L/R. If it is off by more than 1/4 inch I'd bring back and make him fix. He likely didn't match the spring rate and that is why you have that outrageous reverse rake. VW uses color codes to indicate the spring rate for particular spring (usually three colored dots painted on the spring). Take a look at your rear springs and see what code. You can use that to get matching springs for the front. It's kind of a pita to change the front springs so expect pushback from the shop. Maybe you can work something out (you pay for parts and they cover the labor). If not then just walk and chalk up as a lesson learned and go to dealer to have done correctly.
      It is off by an inch when parked on a flat road. Off by a little more if I am on an incline or an uneven road. I can go back to him today, it has been long enough (~3 months) that there is no room for additional settling.

      The other mechanic that looked at it didn't spot anything that points to improper installation. I need to handle this with tact but also be assertive. Can I just say that the ride height is off by quite a bit? The rears weren't changed, so he could use the "rears sagged over time and now it looks like the front is too high" excuse. I do expect pushback because this is a big job from a labour perspective (3.5-4 hours). Any advice on how to approach this?

      Edit: Do you know what the stock heigh for a 2013 Jetta is?
      Last edited by cenexxed; 03-26-2019 at 01:31 PM.

    7. Member
      Join Date
      Apr 17th, 2014
      Posts
      801
      Vehicles
      2011 Jetta SE
      03-27-2019 02:13 AM #5
      Did they install OEM coils? Theoretically they went correct with violet/orange/blue. Part number for the 11-13 2.5L sedan is 1K0411105BC, specified for the L13 suspension range. Check your trunk label for Lxx. If the codes match, your coils are correct provided that the shop ordered OEM. Ask your mechanic what type of coil they installed OEM or aftermarket.

    8. Member
      Join Date
      Apr 17th, 2014
      Posts
      801
      Vehicles
      2011 Jetta SE
      03-27-2019 02:29 AM #6
      Standing height measured from the wheel cap to the fender is 382+-10 mm for standard suspension. I'll check for you updated info this evening when I get home.
      The front looks an inch or more higher. 2.5L is an heavy engine. The front shouldn't look that high.
      Last edited by Ronny Bensys; 03-27-2019 at 07:38 AM.

    9. Member
      Join Date
      Apr 17th, 2014
      Posts
      801
      Vehicles
      2011 Jetta SE
      03-27-2019 07:36 AM #7
      Updated information for vehicles with torsion beam. 379+-10 mm from the centre of wheel cap to fender.

    10. 03-27-2019 09:44 AM #8
      Quote Originally Posted by Ronny Bensys View Post
      Updated information for vehicles with torsion beam. 379+-10 mm from the centre of wheel cap to fender.
      Thanks, I will remeasure it and see.

      Edit: Where did you find those specs? I may need those to show the mechanic in case he disagrees.

    11. 03-27-2019 09:46 AM #9
      Quote Originally Posted by Ronny Bensys View Post
      Did they install OEM coils? Theoretically they went correct with violet/orange/blue. Part number for the 11-13 2.5L sedan is 1K0411105BC, specified for the L13 suspension range. Check your trunk label for Lxx. If the codes match, your coils are correct provided that the shop ordered OEM. Ask your mechanic what type of coil they installed OEM or aftermarket.
      They did not install OEM, they put Napa parts as far as I know, but I am not certain. I know the mechanic deals with Napa a lot so that is why I suspect Napa was used. He also made the statement that "they are better than OEM, they have a lifetime warranty" when I asked if they were OEM. I am not mechanically inclined so I didn't think too much of that at the time, I just wanted it fixed...stupid me.

      The front is just over an inch higher than the rear, when measured from the ground to the wheel arch.

      Edit: I looked up the part number you provided and see 1 violet, 1 orange, and 2 blue. I recall mine had 1 blue mark only, and the violet looked more like pink and orange more like yellow. Is there a way to find the correct part based on VIN or other markers on the vehicle?

      Can you shed some light on how to approach this with him when I see him? I appreciate your help.

      Second edit: The mechanic booked me in for next week. He said he will have the parts guy come in as well at the same time. He was still adamant that the springs may have more settling to do. What do you guys think of that? Looks like he is not completely brushing me off which is good, but he is sticking to his guns with the settlement theory.

    12. Semi-n00b
      Join Date
      Mar 10th, 2017
      Location
      CT
      Posts
      14
      Vehicles
      2017 jetta se 5spd mod
      03-27-2019 10:45 AM #10
      That is definitely a generic spring, a spring if correct may settle an inch at most. Looking at your pictures that is a ridiculous height for the front of your car unless you want to go four wheeling. Your front end is grabbing so much air right now, I am sure with your focus on the front end height just because of the look of it I can guarantee your losing fuel mileage, not only that but the handling of the car is greatly affected. I can bet if you had one of the new models and made that much of a change in ride height in front you would have a warning light on the dash for the ESP.

    13. 03-27-2019 12:22 PM #11
      Quote Originally Posted by 2017jet View Post
      That is definitely a generic spring, a spring if correct may settle an inch at most. Looking at your pictures that is a ridiculous height for the front of your car unless you want to go four wheeling. Your front end is grabbing so much air right now, I am sure with your focus on the front end height just because of the look of it I can guarantee your losing fuel mileage, not only that but the handling of the car is greatly affected. I can bet if you had one of the new models and made that much of a change in ride height in front you would have a warning light on the dash for the ESP.
      I am only focused on the look but you're right. Who knows what else this can cause. Settling an inch would bring it down to an appropriate height, but it has been 3 months and just over 3000KM since the install. The mechanic claims that it can still settle more but I don't know. I feel like it should have finished all the settling by now.

      Not sure if it makes any difference at all, but this all happened in the winter. Things stiffen up when it is cold. Would that affect the rate at which the springs settle? I am not sure.

      Worst case scenario, the mechanic tells me to go away. What do you recommend I do? Bite the cost and get it redone elsewhere? Yes, the springs were generic but I expect tighter tolerances, especially if the part is from a reputable manufacturer like Napa. It makes no sense for it to be that high.

      As I mentioned in the last message, they booked me in for next week and he said the parts guy will also be there. Any advice on what to do/say? I don't want to be taken advantage of, I want this fixed.

    14. 03-27-2019 05:57 PM #12
      Quote Originally Posted by Ronny Bensys View Post
      Updated information for vehicles with torsion beam. 379+-10 mm from the centre of wheel cap to fender.
      Hello, I measured from the center of the wheel to the bottom of the highest point of the wheel arch. It came to ~410-411 mm, which makes this 23mm higher than the highest OEM spec. I can use this when I see the mechanic and parts guy next week, I think. Where did you get that information and can you share it if it's official? Thanks.

      Not sure if different trims have different heights, but mine is a Canadian spec 2013 Jetta Comfortline with a 2.5l engine.

    15. Member jiffyjetta's Avatar
      Join Date
      Mar 13th, 2010
      Location
      Beaverton, Or
      Posts
      2,024
      Vehicles
      MK7 Golf Sportwagen, MK6 GLI
      03-28-2019 01:11 AM #13
      Definitely too tall. Definitely Not going to settle any more. Tell him to change them for a different set.
      Napa parts have a warranty and will pay the shop for their time and refund the parts cost. So don't let them tell you to pay again or bitch about it.
      I deal with Napa on a daily basis at my shop. In this scenario, the shop should swap the springs out with no problems.
      If the shop is part of the Napa service center program, then you can also take the car to another Napa service center and have them replace the springs.
      Tuned mk6 2.0t CBFA 6 speed ECU for sale. Launch control set @ 3800 & 8psi, immobilizer delete, cat delete, air pump delete. $300 shipped.

    16. Member
      Join Date
      Apr 17th, 2014
      Posts
      801
      Vehicles
      2011 Jetta SE
      03-28-2019 02:10 AM #14
      Quote Originally Posted by cenexxed View Post
      Edit: I looked up the part number you provided and see 1 violet, 1 orange, and 2 blue. I recall mine had 1 blue mark only, and the violet looked more like pink and orange more like yellow. Is there a way to find the correct part based on VIN or other markers on the vehicle?

      Can you shed some light on how to approach this with him when I see him? I appreciate your help.
      It is possible to check your VIN to find stock OEM parts. I can do it for you. However I am almost sure you have a stock Mk6 sedan standard suspension with the coil I previously posted. Check your trunk label for Lxx code. If it is L13 then you have the correct part number. If the code is different than L13, pm me your VIN.

      You should first discuss factory ride height and show him factory alignment data. Tell him that you are concerned in safety and the front is significantly higher than the factory setting. This makes the car less safe on the road and you need this issue resolved. If he insists on his position, ask him to visit the dealership for their opinion. Also ask a copy of his NAPA order for the coils.

    17. 03-28-2019 09:42 AM #15
      Quote Originally Posted by jiffyjetta View Post
      Definitely too tall. Definitely Not going to settle any more. Tell him to change them for a different set.
      Napa parts have a warranty and will pay the shop for their time and refund the parts cost. So don't let them tell you to pay again or bitch about it.
      I deal with Napa on a daily basis at my shop. In this scenario, the shop should swap the springs out with no problems.
      If the shop is part of the Napa service center program, then you can also take the car to another Napa service center and have them replace the springs.
      The good thing is that the parts guy is supposed to be there when I go to the mechanic on Wednesday. If he is indeed from Napa, and they do refunds, then I can ask him and the mechanic to duke it out. I will just say I want it resolved and they can figure out all the logistics.

    18. 03-28-2019 10:06 AM #16
      Quote Originally Posted by Ronny Bensys View Post
      It is possible to check your VIN to find stock OEM parts. I can do it for you. However I am almost sure you have a stock Mk6 sedan standard suspension with the coil I previously posted. Check your trunk label for Lxx code. If it is L13 then you have the correct part number. If the code is different than L13, pm me your VIN.

      You should first discuss factory ride height and show him factory alignment data. Tell him that you are concerned in safety and the front is significantly higher than the factory setting. This makes the car less safe on the road and you need this issue resolved. If he insists on his position, ask him to visit the dealership for their opinion. Also ask a copy of his NAPA order for the coils.
      Thanks for the tip. I'll look out for the L13...is there a little plaque somewhere in the trunk or on the trunk lid?

      In terms for factory ride height and factory alignment data, where can I get that from? I already have your front measurement of 379mm +- 10mm. Should I have other data as well, or is this sufficient? I hope he doesn't ask for proof (I doubt he will).

      With regards to safety concerns, are there serious concerns? I recall in my earlier conversation with him a few months ago, he said that it was fine and not unsafe. I need to reiterate those concerns and get him to back down on his position that this is normal.

      I do hope they are Napa parts. I know this shop buys most of their stuff from Napa so it's possible. I will ask for a copy of the coil order, and hopefully he still has it.

    19. Member
      Join Date
      Apr 17th, 2014
      Posts
      801
      Vehicles
      2011 Jetta SE
      03-28-2019 05:51 PM #17
      The trunk label is located in the compartment where spare tire is installed. It is a piece of white paper with codes on it.

      I'll pm you the factory alignment data. If the mechanic says he doesn't have the papers ask him to search his account in the Napa website. Normally all orders are saved in personal account.

      I don't know what type of springs were installed but to me they look way higher than the stock. I think the gap is more than 30 mm. This type of springs are typical to 'rough road' suspensions which is not offered in the NA market.

    20. 03-28-2019 06:20 PM #18
      Quote Originally Posted by Ronny Bensys View Post
      The trunk label is located in the compartment where spare tire is installed. It is a piece of white paper with codes on it.

      I'll pm you the factory alignment data. If the mechanic says he doesn't have the papers ask him to search his account in the Napa website. Normally all orders are saved in personal account.

      I don't know what type of springs were installed but to me they look way higher than the stock. I think the gap is more than 30 mm. This type of springs are typical to 'rough road' suspensions which is not offered in the NA market.
      Thanks for all the help. I found the trunk label and there is no L13, but there is an L07. I will PM you a picture of the label which also has my VIN.
      Last edited by cenexxed; 03-28-2019 at 06:35 PM.

    Similar Threads

    1. Car sitting high after spring install
      By cenexxed in forum Golf/GTI VI
      Replies: 1
      Last Post: 03-26-2019, 08:24 AM
    2. VW CC rear end sitting high after sport spring install
      By thedudesa4 in forum Suspension Tuning
      Replies: 4
      Last Post: 09-15-2016, 04:45 PM
    3. Car is sitting uneven after suspension install
      By PRJCT GTI in forum Suspension Tuning
      Replies: 2
      Last Post: 06-05-2007, 07:11 PM
    4. Car sitting weird after suspension install need suggestions
      By PRJCT GTI in forum Golf III & Jetta III
      Replies: 3
      Last Post: 06-03-2007, 06:25 PM
    5. Brake Pad Light came on after springs installed??
      By RVs021.8T in forum Golf IV & Jetta IV
      Replies: 10
      Last Post: 03-09-2002, 12:38 PM

    Posting Permissions

    • You may not post new threads
    • You may not post replies
    • You may not post attachments
    • You may not edit your posts
    •