I, too, reported the "missing" Performance Monitor (as listed on my Monroney) to VW Customer Service. They opened up a "case report" for my complaint and promised to follow up with me weekly until the problem is resolved.
I received my 5th consecutive, weekly email from VW Customer Service this morning. No fix yet...no news when.
If this were a software problem (omission), which was my initial assumption, the fix would have been quick and relatively simple. The fact that VW still hasn't put this to rest indicates there's more to it than software. I'm betting those of us WITHOUT Performance Monitor will eventually be getting some kind of compensation ($$) rather than the PM we were supposed to have.
Wonder how many cars are in this situation.
I'm thinking it has to do with the software security. Asking them to update/change the features already installed may be asking them to build a backdoor. This software interfaces with the ECU to get the real time MAP sensor reading, etc...
2016 model years that had the PM installed had to be brought into dealerships for some more involved software update? That may have had to do with admin (software security) controls built into the software. To improve security those admin abilities may have since been removed or limited...
VW gift cards will be the compensation.
Also the previous FTC comments. Has anyone reported this to the FTC? I've reported issues to the FTC many times before and nothing happened not even a reply back from them. So this idea that once they hear what is happening it will be the new performancemonitorgate is reaching.
'16 Golf R 6MT
'08 Z4 M Coupé
'17 Kawasaki Versys 650
I was at Hendrick VW in Frisco TX yesterday asking about this. About 5 different service techs got in the car and looked for the PM, no luck (surprise surprise, lol).
The service manager seemed like he wanted to just get me to leave when he said "yeah...it's not available yet, and there's a software update coming," but he changed his tune when I mentioned it was on the Monroney Sticker.
He promised to ask VWOA about it on my behalf. We will see what happens, but I'm not expecting much.
Anyone know how to make a complaint with VWOA? If they're offering $300, I want it. In the end, it's not a big deal, but 300 bucks would at least pay for my TUXMATs, right? lol.