My wife drives our 2009 VW Routan SEL minivan. I bought new tires at Costco on 11/19/17. Mileage on the van was 54,307 at the time of purchase. Costco put sticker on the windshield with mileage set at 61,807 to come back to rotate tires. I was not paying attention to sticker (because my wife drives minivan) and missed set mileage by 3,000 miles. Current mileage on the van is 64,500.
Anyway, I went to Costco this Sunday and drooped van to rotate tires, and went back home. An hour later Costco rep called me and said:
- We cannot cross rotate tires (fronts <=> rears) because your fronts are at 7 and rears are at 10 (I assume 32nds).
- We can only cross rotate tires if they are 2/32 within each other.
- If we cross rotate them you may/will get over steering.
- We can only rotate them cross axle, but you will not get any benefits.
Is this true what Costco rep said, or are they giving me baloney?
Please educate your fellow Routan owner.