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    Thread: Benro Tripod / Customer Service Top Notch

    1. Member CruznMalibu's Avatar
      Join Date
      Mar 11th, 2010
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      Michigan
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      18' Terrain, 14' StingRay, 71' Malibu, 05' Honda VTX, 00' BMW R1100RT, 2 C'Dales
      09-11-2019 07:49 AM #1
      On the first hike of my trip from last week I managed to lose the lower two sections on one of the legs of my Benro carbon fiber tripod
      The small pack that I use to hike to the shooting location can accommodate 2 of the legs, center post and camera gear.
      So during my trip I had to improvise use of the leg that was missing the sections.
      So I get back home late Wednesday night and on Thursday morning I call Benro's Customer Service Center in New York.
      After discussing my plight with the CSR, he directed me to a youtube video to determine which version of tripod I had since they had made some updates and changes and he
      wanted to make sure I received the proper replacement parts. After finding out I had the newer revised version, he said he'd get the parts shipped that day.
      I mentioned since the loss was the result of my error and not a mfg defect that I expected to be charged for the parts. I mentioned I'd need a part for a Slik tripod several years ago and their
      customer service was horrible and I never received the part I needed. We chatted about my trip and that I did it on a 19 year old motorcycle, did the Tail of the Dragon and other roads in Western NC and Eastern TN.
      It turns out he's a biker as well and told me about his trip to the same area a few weeks back.
      So after some male bonding, he said he'd send the parts free of charge. They arrived on Saturday afternoon via UPS.

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    3. Senior Member A.Wilder's Avatar
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      Mar 1st, 2003
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      Raleigh, NC
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      Ferrari La Ferrari
      09-13-2019 08:44 AM #2
      Quote Originally Posted by CruznMalibu View Post
      On the first hike of my trip from last week I managed to lose the lower two sections on one of the legs of my Benro carbon fiber tripod
      The small pack that I use to hike to the shooting location can accommodate 2 of the legs, center post and camera gear.
      So during my trip I had to improvise use of the leg that was missing the sections.
      So I get back home late Wednesday night and on Thursday morning I call Benro's Customer Service Center in New York.
      After discussing my plight with the CSR, he directed me to a youtube video to determine which version of tripod I had since they had made some updates and changes and he
      wanted to make sure I received the proper replacement parts. After finding out I had the newer revised version, he said he'd get the parts shipped that day.
      I mentioned since the loss was the result of my error and not a mfg defect that I expected to be charged for the parts. I mentioned I'd need a part for a Slik tripod several years ago and their
      customer service was horrible and I never received the part I needed. We chatted about my trip and that I did it on a 19 year old motorcycle, did the Tail of the Dragon and other roads in Western NC and Eastern TN.
      It turns out he's a biker as well and told me about his trip to the same area a few weeks back.
      So after some male bonding, he said he'd send the parts free of charge. They arrived on Saturday afternoon via UPS.
      nice!
      signatures are annoying, right?

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