I need some advice. Heres the story.
Tldr: my dsg is broken after its second service. 763 miles out of powertrain warranty. Is there a chance in hell that VW will cover me under "good-will"?
My car drove absolutely fine on Tuesday morning. I drove it to a local independent shop for some maintenance. I instructed them to do an oil change, rotate the tires, and do a DSG service (10k ahead of schedule), just for piece of mind.
When i got the car back on Wednesday, it drove off the lot and immediately felt "off". The car moved differently. The clutches were slipping in 1st and 2nd gear, so acceleration had tiny hints of surging, and i could hear faint clunking when coming to a complete stop in D. I dont think much of it. The engine feels perfect
8 miles after i picked the car up, i come to an abrupt stop in traffic. As soon as i stop, this warning pops up. Car is still in D, but isnt moving with gas pedal. I put it in N, turn it off, turn it back on, it drives fine. No lights.
Thursday i didnt drive the car
Friday i go to work (approx 19 miles) and try to diagnose whats going on. Babying it the whole way. I leave work, the car is stuck in 1st or 2nd gear. I pull off, cycle the ignition. Drive it directly to my local shop and apr dealership (3 miles from work)
Im a little displeased that it drove completely okay before i dropped it off, and i dont have answers after the whole weekend, but im trying to be understanding, they probably have work thats pre-scheduled. I have a good relationship with these guys, but it just doesnt make sense to me right now.
They're still diagnosing it. Im thinking i need a mechatronics unit replacement at the least. The guy i discussed with on the phone couldnt tell me why fresh fluid and filter would cause immediate trans failure. I'm 763 miles out of powertrain warranty. They suggested i possibly contact VWOA and ask for good-will coverage for the repair. Ive owned VAG cars for the last ~6 years (b7 s4 before the R) will they cover me? Any advice on where to go from here would be great. Im dreading the thought of taking it to the dealership
Sent from my iPhone using Tapatalk