Grab some stress gummies and a beer and turn on your fireplace.
Email discussion with F&I Manager, the person who very likely will be writing my finance contract, which makes me cringe. This is regarding getting a simple quote for the bread and butter de facto standard product in-house Mercedes (no 3rd party) extended warranty. Paraphrasing below.
Important to note: depending where you look, the years on the extended warranty can be and are expressed in both terms of additional years (1, 2, or 3) beyond the standard 4-year warranty or total years including the standard 4-year warranty (5, 6, 7). This shouldn't be and really isn't an issue if you turn your brain to the lowest voltage setting, but keep this in mind as you read, even though it never really factors in. This dealership in particular lists it in terms of additional years on their site. The other local dealer referenced below lists it in terms of total years. Don't get lost in this though, this isn't the issue - the issue is F&I doesn't even know wtf they are selling, or what I'm asking.
F&I: "Hello, I have been told by your sales guy that you are interested in getting a quote for the in-house MB warranty for your incoming car. How much do you drive and how long are you going to keep the car?"
Me (thinking): Why does it matter, just answer the initial question by providing the quote up front, let's not turn a 2-email chain into a 10-email chain. I appreciate the help, but I can make my own decisions on how much I drive and I'd much more appreciate a straightforward answer with the requested information the first time.
Me: "Probably looking at the 3/75k option (3 additional years, 75k total miles), but I'd still like to see prices for all options."
F&I: "There is no 3/75k option. Here are quotes (sidebar: she would have to be quoting total years here, not additional):
Me (thinking): What the f*ck? The Mercedes in-house extended warranty has 6 options, not 3. Per your own website, in terms of additional years:
It has the 5/100k and 6/100k, but there isn't even a 4/75k (which would be 0 additional years, 75k total miles). This sh*t is spelled out right on your own g*ddamn website. It's also spelled out on another local dealer's website, same warranty, and they clearly list prices too. Why do I have to explain your f*cking product to you? Why is it also 1000% predictable that I would have to?
Me: "I'm not sure where the disconnect is but your own website lists 6 options, none of which are a 4/75k option. This other local dealer lists the same warranty (albeit in total years, not additional, but same data) and they show a price of $2,750 for the 3/75k option (provided links to both). Not sure where the disconnect is or if we are talking about different products, but I guess we will just pass and revisit purchasing one closer to the end of the standard warranty if the car is reliable and we decide to keep it."
F&I: "There's lots of variables we can look at which is why I need to know the years kept and mileage driven. (Direct quote here: ) The quotes you are looking at may not even meet your needs. 3 years 75k? Do you drive 25k/year?"
Me (thinking): OMFG its 3 additional years and 75k total miles. It's not 75k miles on top of the standard 50k mile warranty wtf? By that logic the 1/100 option would be for people driving 100k miles in 1 year? lmao, that's not how your product works. She's almost contradicting herself too by saying the options won't meet my needs, while simultaneously seeming like driving 25k a year is incredulous and way overkill (which it is) - seems like by that logic 3/75k would far, far, far exceed my needs.
Me (Direct quote): "Hi XXX, The 3/75 is 3 additional years (7 years total) and 75k total miles. Again, the warranties on both websites are the same (as they should be), and don't appear to be what you originally quoted. In any regards, since this seems more complicated than it needs to be, we will pass on any extended warranty coverage. Thanks, XX and YY"
Praying to god that's the end of the conversation, I don't want to see another reply about this.